Hard Drive Failure - no recovery disks - Do I need to purchase Vis

[TMacKay]

Hello,

I have a laptop with a license for Vista Premium Home Edition. My hard
drive failed before I burned the recovery discs. Toshiba will not send
recovery discs.

Do I need to buy a Vista license, or can I get an install and use my
existing license?

Thanks,

 

[TMacKay]

Oh, and I have a new hard drive with no operating system.

 

[Nonny]

Hello,

I have a laptop with a license for Vista Premium Home Edition. My hard
drive failed before I burned the recovery discs. Toshiba will not send
recovery discs.

Do I need to buy a Vista license, or can I get an install and use my
existing license?

Colin Barnhorst is the resident EXPERT on this kind of issue.

He should be along soon.

 

[LVTravel]

Hello,

I have a laptop with a license for Vista Premium Home Edition. My hard
drive failed before I burned the recovery discs. Toshiba will not send
recovery discs.

Do I need to buy a Vista license, or can I get an install and use my
existing license?

Thanks,

Since one of the first things that should be done when you get a computer
with a recovery partition like the Toshiba's is to burn the recovery DVD/CD
the machine should still be relatively new. Therefore it should be under
warranty. Therefore Toshiba should fix the problem (replace the hard drive
with a like unit with full OS installed,) granted you may have to send the
laptop to them. Explore warranty details.

Now if the machine is out of warranty....

 

[Mick Murphy]

Normally they will sell you System disks at a nominal cost.
What is their reason for refusing?
If it is a failed Hard Drive, and under Warranty, they HAVE to fix it!

 

[Anthony [MVP]]

You don't need to buy a license, but you will need to have the OEM Product
Key
Anthony,
http://www.airdesk.com

 

[Rick Rogers]

Hi,

Contact Toshiba again at 800-457-7777 as you need a recovery disk set
specific to your machine. Buying a retail disk will not help you because you
will need proprietary driver support for the system that will likely not be
in the retail version. Toshiba issues these disks for a fee, they're not
free. The expense involved may help to remind you to create your own disks
next time.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com