Sparky said:
On the contrary Richard;
Symantec's support ("free" or otherwise) ends up costing the user: time,
frustration, wrong information, et al.
Once a user needs even the lightest support from Symantec <bingo!> It
just cost more than it's worth.
imo,
-Sparky
No, Sparky:
That's what I meant. We're not in disagreement.
Now, I'll spell it out:
If you're an unregistered user, you get no support.
If you're a registered user, you get no support.
It's the same either way.
And your description assumes that you can, after actually reaching a
"contact us" window, get any answer whatsoever.
See?
I've found that companies as arrogant as this often advertise
"Award-Winning Support."
However, they never say who gave them the award. It wasn't me.
I once bought an HP CD burner. The box said "Award-Winning Support" (I'd
already been there with Symantec). Upon opening the box, I discovered
that phone support was mine for $2.50 per minute. I promptly repacked
the CD drive and got a refund. Shot themselves in the foot, didn't they?
Richard