G
Guest
I bought a new PC from PC World 2 months ago. It came with a promise of a
free upgrade to Vista. The reality of this experience leaves a nasty taste in
the mouth!
Logging on to Moduslink (MS upgrade partner), I spent 30 minutes ploughing
my way through their site and answering the questions. I gave my CC details
and clicked the order button. I later eceived an email "confirming" the order
and asking me to sens a fax or scan of the receipt, for them to complete the
process. Having done so, I was informed, they would ship the upgrade CD in
4-6 weeks! I complained to Moduslink and to PC World, to no avail. The stock
answer was that this was a Microsoft-led procedure and nothing could be done
about it.
Comments:
1) Had I known at the time of purchase that I was going to have all this
hassle, I would not have made the purchase;
2) I am now in the position that I have to wait weeks for Moduslink to ship
the CD, but my local PC World store has tons of the product in stock. I can't
go down and get one from the store because of "licensing issues". I *could*,
as a new customer, go to my local store and get a new PC with Vista supplied;
3) What is the problem in shipping a CD? Microsoft is not Mickey Mouse Inc.
- surley they could have sorted out the logistics of this?
4) If Microsoft wants to maintain good customer relations, this is no way to
treat them. When the next upgrade comes, I, for one, will be thinkiong long
and hard about making the switch. Sorry, Microsoft, but having effectively
pre-ordered Vista, this treatment sucks!
free upgrade to Vista. The reality of this experience leaves a nasty taste in
the mouth!
Logging on to Moduslink (MS upgrade partner), I spent 30 minutes ploughing
my way through their site and answering the questions. I gave my CC details
and clicked the order button. I later eceived an email "confirming" the order
and asking me to sens a fax or scan of the receipt, for them to complete the
process. Having done so, I was informed, they would ship the upgrade CD in
4-6 weeks! I complained to Moduslink and to PC World, to no avail. The stock
answer was that this was a Microsoft-led procedure and nothing could be done
about it.
Comments:
1) Had I known at the time of purchase that I was going to have all this
hassle, I would not have made the purchase;
2) I am now in the position that I have to wait weeks for Moduslink to ship
the CD, but my local PC World store has tons of the product in stock. I can't
go down and get one from the store because of "licensing issues". I *could*,
as a new customer, go to my local store and get a new PC with Vista supplied;
3) What is the problem in shipping a CD? Microsoft is not Mickey Mouse Inc.
- surley they could have sorted out the logistics of this?
4) If Microsoft wants to maintain good customer relations, this is no way to
treat them. When the next upgrade comes, I, for one, will be thinkiong long
and hard about making the switch. Sorry, Microsoft, but having effectively
pre-ordered Vista, this treatment sucks!