Express Upgrade Info from Moduslink (HP)

[Brian Bradley]

I just received this e-mail from Moduslink:

Dear Valued HP Customer:
Thank you for the recent order for your HP Windows Vista Express Upgrade
Kit. Our records indicate that your order is complete and awaiting
shipment.

The HP Express Upgrade to Vista software kits will begin shipping in early
March for all completed orders placed before January 30, 2007. Orders
placed after January 30, 2007 will ship within 4-6 weeks from the date the
Proof of Purchase was processed.

To check the status of your order, using either your COA ID number or your
Confirmation/Order Number, please visit:
https://upgradeweb.moduslink.com/Vista/HP/
It is our privilege to serve you and ensure that you receive the valued
Windows Vista Upgrade as a part of your recent HP PC purchase.
Regards, ModusLink

 

[Michael D]

I'm curious, when you check the status at the link what does it state?

 

[Brian Bradley]

It says:

Order Status : Order awaiting shipment
Shipping Date : TBD. Check back in 2-3 weeks for more information
Carrier : Standard

It's hard to know for sure exactly what the information above is meant to
say, or whether it's intentionally vague, or poorly worded like the rest of
their web site, or just not updated since they sent me the e-mail. But I
trust that Moduslink will eventually get things right. From my first
exposure to Moduslink's very poorly designed web site long ago, I had
anticipated troubles, as has been confirmed by a lot of posters to this
newsgroup and even some Microsoft staff. But I would not be surprised if
some people receivie their upgrades starting next week, and I'm sure we'll
hear from somebody who has.

In the meantime, my RC2 has been running flawlessly on the entry-level HP
notebook that qualified me for the Express Ugrade. Flawlessly? Yes, even
before HP released their BIOS update (Which I did indeed flash, but which
didn't seem to make any difference.) Vista ran great even before the BIOS
update and the drivers that HP released in late January. I guess I'm one of
the silent majority who have nothing to say because everything is working
well.

Brian

 

[Gary VanderMolen]

Yep, I received the same email today.

Gary VanderMolen

 

[Tinman]

It says:

Mine says the same thing, and has for the last 10 days. (For one PC, an HP;
another is in COA validation hell.)

It's hard to know for sure exactly what the information above is meant to
say, or whether it's intentionally vague, or poorly worded like the rest
of their web site, or just not updated since they sent me the e-mail.

I got the exact same email too. Hopefully this means things are moving
along.

The "Check back in 2-3 weeks" thing though, especially with no date stated
as to *when* that begins is kinda absurd (is it a new 2-3 week period every
day? LOL).

 

[Michael Cecil]

Mine says the same thing, and has for the last 10 days. (For one PC, an HP;
another is in COA validation hell.)



I got the exact same email too. Hopefully this means things are moving
along.

The "Check back in 2-3 weeks" thing though, especially with no date stated
as to *when* that begins is kinda absurd (is it a new 2-3 week period every
day? LOL).

Well, 6-8 weeks after Vista goes on Retail sale...

8 Weeks would be the 28th of March.

 

[Gary VanderMolen]

Mine says the same thing, and has for the last 10 days. (For one PC, an HP;
another is in COA validation hell.)



I got the exact same email too. Hopefully this means things are moving
along.

The "Check back in 2-3 weeks" thing though, especially with no date stated
as to *when* that begins is kinda absurd (is it a new 2-3 week period every
day? LOL).

The whole ModusLink deal was badly handled.
They tried to charge me $17 for my upgrade. It took me six weeks of
arguing with them, and escalating it to corporate management at HP
before the charge was rescinded.

Gary VanderMolen

 

[Jeanette]

Yep, I received the same email today.

Gary VanderMolen

My experience with Moduslink has been terrible. Microsoft should give us
all free copies of Vista Premium just for the frustration of dealing
with moduslink.

Besides problems with a website that did not work for many weeks.

I had to send my proofs in twice I have receipts they received both of them.

I had to fax them twice I have receipts that the received both faxes,
yet when I talk to them they say they have not received my proof yet.

I have spent $10.00 in postage an fee's alone plus I can't even count
how many hours of my time.

This was truly bungled by moduslink and microsoft. I just hope this
Vista is worth all this trouble.

Jeanette

 

[Brian Bradley]

I'm sure that the "Vista Moduslink Affair" will be remembered as a fumble. I
understand that Moduslink has done better in previous ventures, though.
Let's just hope that Moduslink will now pick up the ball and run to
completion.

Brian Bradley

 

[cepacol2000]

HERE IN BRASIL IS THE SAME!

EVERYONE HAS PAY AND NOTHING! :-(