Express Upgrade - This is outrageous


D

dannns

Hi I bought my laptop in January with the confidence that I could get
the express upgrade to Windows Vista as soon as it is launched. Now
the express upgrade website is saying that they will ship it out on
April 2007.

Normally when you place an online order it is shipped at most 2 days
after it is placed, but these guys from moduslink are taking two
complete months to fulfill a cd shipment. I don't even own Vista, and
I'm starting to hate it already.

How can Microsoft nominate such an incompetent third party to handle
the express upgrade. Maybe they should just send the upgrades to the
regular store so that customers can go and pick it up. I don't care
what ever has to be done, but we should have gotten that disc on the
day of the launch. In the mean time we are missing the Wow of trying
vista, and even some special offers like internet access on T-Mobile
hotspots.
 
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G

Guest

Maybe by April SP1 will be out? Vista won't work with my perfectly good Epson
scanner and doesn't like my ATI Dual Video adapter :(
 
M

Mike Brannigan

dannns said:
Hi I bought my laptop in January with the confidence that I could
get
the express upgrade to Windows Vista as soon as it is launched.
...

As far as I know that was never promised.
Where did you see that you would the upgrade as soon as Vista was
launched?
 
R

Richard G. Harper

The problem is neither Microsoft nor Moduslink - it's your PC manufacturer.
I have an upgrade on order through them that will ship at the beginning of
March because that's when my laptop manufacturer is releasing the DVDs for
shipping. If you are unhappy with the delivery window you should contact
your PC manufacturer for assistance.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm
 
D

dannns

As far as I know that was never promised.
Where did you see that you would the upgrade as soon as Vista was
launched?

No where. But like I said normally online orders are delivered at most
2 days after the order is placed. I don't see the reason for this
delay, they had months before the public launch to prepare to ship all
the CDs as soon as possible.
 
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D

Dennis Pack

Mike:
I have an upgrade ordered through Moduslink. The terms and
conditions listed on my order form and on my E-mail confirmation are the
same. Have a great day.

"Offer Terms and Conditions.

1) The upgrade offer provided in the Upgrade Redemption Website is void
where prohibited or restricted by law. Limit one upgrade per qualifying new
PC.
2) The Upgrade Software will ship within approximately 4-6 weeks after the
later of the date you completed the redemption order requirements or the
availability date of the Upgrade Software in your requested language version
in your country.
3) You can check the status of your order at
http://upgradeweb.moduslink.com/vista or call one of the following toll free
numbers with questions:"
 
G

Guest

Mike, when you sign up for something weeks ahead of time you just naturally
assume you get the product when its released. When you pre-order the latest
Harry Potter book you get it on realease day, why should it any different
with Vista?
 
G

Guest

According to Gateway is Modus that is the hold up. I'm not suprirsed by all
this rebates are generally a rip off in the first place. I bought my computer
in early November filled out the online form the same day and faxed my rebate
forms the next day. Rebates border on scam IMO, they know most people will
probably not bother sending them in. People who do send the rebates often
don't get them back and don't fight to get it either. Either way the
companies more often than not pocket the money.

Richard G. Harper said:
The problem is neither Microsoft nor Moduslink - it's your PC manufacturer.
I have an upgrade on order through them that will ship at the beginning of
March because that's when my laptop manufacturer is releasing the DVDs for
shipping. If you are unhappy with the delivery window you should contact
your PC manufacturer for assistance.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


dannns said:
Hi I bought my laptop in January with the confidence that I could get
the express upgrade to Windows Vista as soon as it is launched. Now
the express upgrade website is saying that they will ship it out on
April 2007.

Normally when you place an online order it is shipped at most 2 days
after it is placed, but these guys from moduslink are taking two
complete months to fulfill a cd shipment. I don't even own Vista, and
I'm starting to hate it already.

How can Microsoft nominate such an incompetent third party to handle
the express upgrade. Maybe they should just send the upgrades to the
regular store so that customers can go and pick it up. I don't care
what ever has to be done, but we should have gotten that disc on the
day of the launch. In the mean time we are missing the Wow of trying
vista, and even some special offers like internet access on T-Mobile
hotspots.
 
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D

dannns

I don't see why my PC manufacturer would be involved, they just need
to send a standard windows installation dvd. And if it was for the
manufacturer I know they are ready. When I go to the HP support site
they have all the drivers needed for my notebook. I've also talked
with them and they couldn't tell me why moduslink was taking so long.
So like Ron said, this is getting close to those mail in rebates
scams.

Talking of mail in rebates, I call them thiefs, how can they steal the
money from people that did not claim the rebate? No matter if they
claimed it or not it is their money, so if mail in rebate companies
are keeping it, they are stealing it. Not to mention when they make
deliberate mistakes so that the checks get lost in the mail.

The problem is neither Microsoft nor Moduslink - it's your PC manufacturer.
I have an upgrade on order through them that will ship at the beginning of
March because that's when my laptop manufacturer is releasing the DVDs for
shipping. If you are unhappy with the delivery window you should contact
your PC manufacturer for assistance.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ...http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website -http://rgharper.mvps.org/
* HELP us help YOU ...http://www.dts-l.org/goodpost.htm


Hi I bought my laptop in January with the confidence that I could get
the express upgrade to Windows Vista as soon as it is launched. Now
the express upgrade website is saying that they will ship it out on
April 2007.
Normally when you place an online order it is shipped at most 2 days
after it is placed, but these guys from moduslink are taking two
complete months to fulfill a cd shipment. I don't even own Vista, and
I'm starting to hate it already.
How can Microsoft nominate such an incompetent third party to handle
the express upgrade. Maybe they should just send the upgrades to the
regular store so that customers can go and pick it up. I don't care
what ever has to be done, but we should have gotten that disc on the
day of the launch. In the mean time we are missing the Wow of trying
vista, and even some special offers like internet access on T-Mobile
hotspots.
 
D

dannns

2) The Upgrade Software will ship within approximately 4-6 weeks after the
later of the date you completed the redemption order requirements or the
availability date of the Upgrade Software in your requested language version
in your country.

Well, that's another problem also. I ordered it on January 20th, and
the launch of the product was on January 30th. Now if they are going
to ship it on April (which is what I have in the status page), then
that's more like 8 to 12 weeks that's going to take, we are talking
twice the time they agreed to, which was already too long.
 
G

Guest

Dannns

''(which is what I have in the status page)'' ?? - Then you are better off
then me.
I also ordered it on January ''22'' (tried the first time in Dec.)
But I don't have any Ship date on my status page.
Not even the date of my order, or that I have paid for the shipment.
Just and only that I have ordered the Vista.
Great!
 
G

Guest

I agree, but on your rebate form it says the express copies may take 4-6
weeks to arrive after the official launch. What gets me is that NO ONE can or
will give me a date on when I'll get my copy! I even called Moduslink to make
sure that my faxes with the required info were received, they couldn't even
tell me that much.

On the bright side is that while we wait some bugs and incompatibility
issues will be resolved. Looks like this company got caught with it pants
around its ankles, hopefully Microsoft will get on them to speed it up!
 
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G

Guest

Like you, I got my computer in late November and applied for the update as
soon as the preliminary problem information was cleared up, in early Dec.
It's been 6 weeks since Vista was released and my order page still lists
nothing for a ship date, only that the order is approved. Modus seems to
want to blame the manufacturer, and Gateway keeps telling me that it's all
being handled by Moduslink! What a run-around. I suspect Gateway is holding
up the show and just pawning it off on Moduslink. They showed an appalling
lack of knowledge about the upgrade program when my computer first shipped.

Ron K. said:
According to Gateway is Modus that is the hold up. I'm not suprirsed by all
this rebates are generally a rip off in the first place. I bought my computer
in early November filled out the online form the same day and faxed my rebate
forms the next day. Rebates border on scam IMO, they know most people will
probably not bother sending them in. People who do send the rebates often
don't get them back and don't fight to get it either. Either way the
companies more often than not pocket the money.

Richard G. Harper said:
The problem is neither Microsoft nor Moduslink - it's your PC manufacturer.
I have an upgrade on order through them that will ship at the beginning of
March because that's when my laptop manufacturer is releasing the DVDs for
shipping. If you are unhappy with the delivery window you should contact
your PC manufacturer for assistance.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


dannns said:
Hi I bought my laptop in January with the confidence that I could get
the express upgrade to Windows Vista as soon as it is launched. Now
the express upgrade website is saying that they will ship it out on
April 2007.

Normally when you place an online order it is shipped at most 2 days
after it is placed, but these guys from moduslink are taking two
complete months to fulfill a cd shipment. I don't even own Vista, and
I'm starting to hate it already.

How can Microsoft nominate such an incompetent third party to handle
the express upgrade. Maybe they should just send the upgrades to the
regular store so that customers can go and pick it up. I don't care
what ever has to be done, but we should have gotten that disc on the
day of the launch. In the mean time we are missing the Wow of trying
vista, and even some special offers like internet access on T-Mobile
hotspots.
 

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