Outrage Continues Over Vista Upgrade Program


S

Spocks Buddy

http://www.neowin.net/index.php?act=view&id=40220


Julie Marto of Medfield, Massachusetts, purchased a Dell Inspiron notebook
running Windows XP last October. Through a program called Express Upgrade,
she was promised a free copy of Windows Vista when the operating system
became commercially available. It's been five months since Vista went on
sale January 30. Marto is still waiting and steaming mad.

"I've done everything I can to get my Vista upgrade including e-mailing a
request to Michael Dell himself," Marto says. She says she never received a
reply from Michael Dell. Marto isn't alone. Since PC World originally
reported problems back in March with the Vista upgrade program, people have
continued to send us e-mail and post complaints to our community forums
citing paperwork nightmares, Vista upgrade disc no-shows, and long hold
times when trying to contact vendors or third-party companies handling the
upgrades. One company handling the Vista Express Upgrades, ModusLink,
acknowledges some problems persist, but maintains most customers have
received their Vista upgrade discs by now. Dell complaints have been
filtering into PC World, but can also be found by scanning the company's
support forum.

View: The full story
News source: PCWorld
 
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J

Jeanette

Spocks said:
http://www.neowin.net/index.php?act=view&id=40220


Julie Marto of Medfield, Massachusetts, purchased a Dell Inspiron notebook
running Windows XP last October. Through a program called Express Upgrade,
she was promised a free copy of Windows Vista when the operating system
became commercially available. It's been five months since Vista went on
sale January 30. Marto is still waiting and steaming mad.

"I've done everything I can to get my Vista upgrade including e-mailing a
request to Michael Dell himself," Marto says. She says she never received a
reply from Michael Dell. Marto isn't alone. Since PC World originally
reported problems back in March with the Vista upgrade program, people have
continued to send us e-mail and post complaints to our community forums
citing paperwork nightmares, Vista upgrade disc no-shows, and long hold
times when trying to contact vendors or third-party companies handling the
upgrades. One company handling the Vista Express Upgrades, ModusLink,
acknowledges some problems persist, but maintains most customers have
received their Vista upgrade discs by now. Dell complaints have been
filtering into PC World, but can also be found by scanning the company's
support forum.

View: The full story
News source: PCWorld
Jeanette wrote:

I feel their pain it took me about 8 tries to get my "express upgrade"
from Moduslink
 
S

Spocks Buddy

So now that you have vista, are you happy with it?

What are your impressions in general?
 
G

Guest

Jeanette said:
Jeanette wrote:

I feel their pain it took me about 8 tries to get my "express upgrade"
from Moduslink
Gee, how familiar!! Lady friend bought new Dell Dimension 8100, many moons
ago, with Windows ME, and paid the $10 for the upgrade to XP. Many emails,
dozen phone calls later, and it's now 2007, computer is now retired to
storage status, and still no XP disk. Dell, service with a smile!!
 
S

Spocks Buddy

Thats horrible....

:-( How could they do that? I thought dell was a serious company
 
F

Feliks Dzerzhinsky

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA512

Spocks said:
http://www.neowin.net/index.php?act=view&id=40220


Julie Marto of Medfield, Massachusetts, purchased a Dell Inspiron notebook
running Windows XP last October. Through a program called Express Upgrade,
she was promised a free copy of Windows Vista when the operating system
became commercially available. It's been five months since Vista went on
sale January 30. Marto is still waiting and steaming mad.

"I've done everything I can to get my Vista upgrade including e-mailing a
request to Michael Dell himself," Marto says. She says she never received a
reply from Michael Dell. Marto isn't alone. Since PC World originally
reported problems back in March with the Vista upgrade program, people have
continued to send us e-mail and post complaints to our community forums
citing paperwork nightmares, Vista upgrade disc no-shows, and long hold
times when trying to contact vendors or third-party companies handling the
upgrades. One company handling the Vista Express Upgrades, ModusLink,
acknowledges some problems persist, but maintains most customers have
received their Vista upgrade discs by now. Dell complaints have been
filtering into PC World, but can also be found by scanning the company's
support forum.

View: The full story
News source: PCWorld

ROTFLMAO!!!!!! I received the one for a Dell we bought in December,
just the other day. After waiting 3 months to send it, the sent it 2nd
day DHL. Lord, protect us from the corporate mentality.

- --
Iron Feliks
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=1+EN
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J

Jay Somerset

http://www.neowin.net/index.php?act=view&id=40220


Julie Marto of Medfield, Massachusetts, purchased a Dell Inspiron notebook
running Windows XP last October. Through a program called Express Upgrade,
she was promised a free copy of Windows Vista when the operating system
became commercially available. It's been five months since Vista went on
sale January 30. Marto is still waiting and steaming mad.

"I've done everything I can to get my Vista upgrade including e-mailing a
request to Michael Dell himself," Marto says. She says she never received a
reply from Michael Dell. Marto isn't alone. Since PC World originally
reported problems back in March with the Vista upgrade program, people have
continued to send us e-mail and post complaints to our community forums
citing paperwork nightmares, Vista upgrade disc no-shows, and long hold
times when trying to contact vendors or third-party companies handling the
upgrades. One company handling the Vista Express Upgrades, ModusLink,
acknowledges some problems persist, but maintains most customers have
received their Vista upgrade discs by now. Dell complaints have been
filtering into PC World, but can also be found by scanning the company's
support forum.

View: The full story
News source: PCWorld
Perhas you should count your blessings. The longer you wait for Vista, the
happier you will probably be.
 
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