Vista upgrade delay? FTC complaint site


B

Bob Fry

In December I built a PC and installed an OEM Windows XP Pro x64 OS
from Newegg. It included a "free" upgrade to Vista. In January I
filled out the proper websites and forms and sent things off. The
upgrade people, ModusLink (https://upgradeweb.moduslink.com/Vista/),
seem to have any number of complaints about them on the various
forums.

I emailed them today asking where my upgrade was and received a
clearly canned response. So I emailed back saying to give me a ship
date or I'd send all my documentation to the California Attorney
General. If you're pissed about the incompetence of this process I
urge you to do the same. And you can file a complaint with the
Federal Trade Commission:

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
 
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F

FKS

Bob Fry said:
In December I built a PC and installed an OEM Windows XP Pro x64 OS
from Newegg. It included a "free" upgrade to Vista. In January I
filled out the proper websites and forms and sent things off. The
upgrade people, ModusLink (https://upgradeweb.moduslink.com/Vista/),
seem to have any number of complaints about them on the various
forums.

Have you checked "fine print"?
I emailed them today asking where my upgrade was and received a
clearly canned response. So I emailed back saying to give me a ship
date or I'd send all my documentation to the California Attorney
General. If you're pissed about the incompetence of this process I
urge you to do the same. And you can file a complaint with the
Federal Trade Commission:

I highly doubt that the FTC will act on this issue.

The bottom line is..."Buyer Beware!" Never ever make a purchase decision
based on rebates or free stuff. Free stuff isn't free.
 
R

relic

Bob said:
In December I built a PC and installed an OEM Windows XP Pro x64 OS
from Newegg. It included a "free" upgrade to Vista. In January I
filled out the proper websites and forms and sent things off. The
upgrade people, ModusLink (https://upgradeweb.moduslink.com/Vista/),
seem to have any number of complaints about them on the various
forums.

I emailed them today asking where my upgrade was and received a
clearly canned response. So I emailed back saying to give me a ship
date or I'd send all my documentation to the California Attorney
General. If you're pissed about the incompetence of this process I
urge you to do the same. And you can file a complaint with the
Federal Trade Commission:

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

Thank your lucky stars. Had you upgraded to Vista, I doubt you would be able
to write this.
 
F

Frank McCoy

In alt.comp.hardware.pc-homebuilt "relic"
Thank your lucky stars. Had you upgraded to Vista, I doubt you would be able s/upgraded/downgraded/
to write this.
 
J

Jeff

I emailed them today asking where my upgrade was and received a
clearly canned response. So I emailed back saying to give me a ship
date or I'd send all my documentation to the California Attorney
General. If you're pissed about the incompetence of this process I
urge you to do the same. And you can file a complaint with the
Federal Trade Commission:


....just don't go and buy a cell phone on the internet with a rebate. I
found out the hard way that pretty much every company on the 'net selling
phones is actually the same parent company who is pulling a major scam by
making it nearly impossible to get the multi-hundred dollar rebates. I
finally got my $400 or so after about a year, but I should probably just
have taken a job at McDonald and spent the same time at minimum wage that I
did sending emails, letters, and complaints to the Washington DC attorney
general's office, who had already filed suit against the company.
 
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A

Alfred Einstein

Jeff said:
...just don't go and buy a cell phone on the internet with a rebate. I
found out the hard way that pretty much every company on the 'net selling
phones is actually the same parent company who is pulling a major scam by
making it nearly impossible to get the multi-hundred dollar rebates. I
finally got my $400 or so after about a year, but I should probably just
have taken a job at McDonald and spent the same time at minimum wage that
I did sending emails, letters, and complaints to the Washington DC
attorney general's office, who had already filed suit against the company.

Which company?
 

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