Legal Action Against Anti-Trojan Company DCS


A

Art Vark

If you are not satisfied with the remedies offered by Diamond Computer
Systems regarding the recent discontinuation of TDS and would like
to file a complaint, here are SOME of the agencies and organizations you can
file via the Internet with:

Australian Competition and Consumer Commission:

The ACCC is concerned with misleading conduct or businesses with all or
partial operations in Australia, where DCS is based. They are
especially interested in companies which misrepresent their goods via the
Internet. During the past several days, several of our clients who
were using TDS and could not come to terms with DCS have filed complaints
with the ACCC. The ACCC has been VERY receptive to these
complaints and would like others who have been affected to come forward and
file a complaint. For more information about the ACCC and/or
to file a complaint, start at this link:

http://www.accc.gov.au/content/index.phtml/itemId/3871/fromItemId/3667


If you are in the United States of America, the Federal Trade Commission
regulates Internet sales if ANY PART of the transaction in carried over
telephone lines. If you ordered over the Internet, it is most likely that
some part of the transaction was carried over phone lines, thus you are
covered and can register a complaint with them:

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

Although the Federal Trade Commission can take no direct action against
Diamond Computer Systems in Australia, the CAN block DCS from doing business
in the United States via mail, telephone and Internet.

There are similar federal agencies in other countries whose rules are
similar to those in the United States. If you are outside the United States,
search the Internet for the federal consumer protection bureau in your
country.


VISA and MASTERCARD, AMERICAN EXPRESS, OTHERS:

If you purchased a DCS product and HAVE NOT YET paid your credit card bill,
contact your credit card company and tell them to put a stop on that payment
immediately. You can contest your payment for any product for which you have
not yet paid.

If you have ALREADY PAID your credit card bill, even if it was some time
ago, contact your credit card company immediately and as them for
remediation with Diamond Computer Systems. Your credit card company can
pressure DCS to provide you with a full or partial refund, and in cases
where fraud can be identified, can charge-back even an old bill.

Most of all, if VISA, MASTERCARD or other credit card companies receive
enough complaints, they will pull DCS as a credit card merchant. If you used
PAY PAL or any other method of payment, even if it was some time ago, FILE A
COMPLAINT IMMEDIATELY.


Local Better Business Bureau:

In the United States and in other parts of the world, you can file
complaints with your local
Better Business Bureaus. Although the scope of these non-governmental
entities are limited,
they will at least maintain your complaint on record so that others looking
to make purchases
are made aware of dubious business practices.


These are SOME of the remedies that you have to recover all or part of your
payment(s) for products promised and not delivered.

IN ALL EVENTS, YOU MUST FIRST CONTACT DCS AND ATTEMPT TO REMEDY THE
SITUATION WITH THEM. IF YOU MAKE A GOOD FAITH EFFORT AND CANNOT COME TO
TERMS WITH DCS, START FILING COMPLAINTS **IMMEDIATELY**.

Please add on to this thread any other local, state and federal remedies or
others that we may have missed. In addition, if you live outside of
Australia, where DCS is based, and other remedies are available, please post
them in this thread.
 
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D

Dee

Their's always someone out there that made a poor decision that wants to
make their problem my problem. In other words: No one wants to read your
crap.
 
R

Rusty 1

Regardless of how you may feel Dee, there are many folks who were using this
anti-trojan program who are seriously concerned about recouping some of
their losses in the investment they made. I thank Art for posting this
information. Wayne seems to be completely unresponsive to many of the
concerns which have been voiced. With TDS already gone down the crapper, my
guess is that his other programs like Port Explorer, Process Guard, Worm
Guard and the like will also be "circling the bowl" very shortly. For those
who use these programs and have not already heard about the fiasco involving
TDS-3 and TDS-4, I refer you to the following two message boards:

http://www.wilderssecurity.com/showthread.php?s=81b72625b8afca998f069ea1458a
08b6&t=90449

(Watch the wrap on that one!)

and

http://www.voy.com/197627/

Both areas have ongoing discussions about the poor and shabby treatment
receive from Wayne at Diamond Computer Systems.



 
C

Conor

If you are not satisfied with the remedies offered by Diamond Computer
Systems regarding the recent discontinuation of TDS and would like
to file a complaint, here are SOME of the agencies and organizations you can
file via the Internet with:
Silly ****er.


--
Conor

If Pac-Man affected us as kids, we'd all be running around in darkened
rooms, munching magic pills and listening to repetitive electronic
music.
 
C

Conor

Regardless of how you may feel Dee, there are many folks who were using this
anti-trojan program who are seriously concerned about recouping some of
their losses in the investment they made. I thank Art for posting this
information. Wayne seems to be completely unresponsive to many of the
concerns which have been voiced. With TDS already gone down the crapper, my
guess is that his other programs like Port Explorer, Process Guard, Worm
Guard and the like will also be "circling the bowl" very shortly. For those
who use these programs and have not already heard about the fiasco involving
TDS-3 and TDS-4, I refer you to the following two message boards:
Its called tough shit.

--
Conor

If Pac-Man affected us as kids, we'd all be running around in darkened
rooms, munching magic pills and listening to repetitive electronic
music.
 
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A

Art Vark

Unfortunately, it is this type of ambivalence and attitude that got DCS and
Wayne in trouble in the first place. Companies should be held accountable
for their actions (or lack thereof) and should take the responsible route in
dealing with customers who voice concerns over shabby treatment and poor or
non-existent responses to legitimate inquires. Just because you are several
thousands of miles away from some of your customer base doesn't mean that
you cannot be held responsible for actions that affect them. Certainly the
stunt that Wayne of Diamond Computer Systems pulled on their customers,
promising day-in and day-out that a new version of TDS was imminent, all the
while continuing to charge customers based on that premise, is an act worthy
of attention by those concerned with consumer rights.
 
D

Dee

Unfortunately, it is this type of ambivalence and attitude that got DCS and
Wayne in trouble in the first place. Companies should be held accountable
for their actions (or lack thereof) and should take the responsible route in
dealing with customers who voice concerns over shabby treatment and poor or
non-existent responses to legitimate inquires. Just because you are several
thousands of miles away from some of your customer base doesn't mean that
you cannot be held responsible for actions that affect them. Certainly the
stunt that Wayne of Diamond Computer Systems pulled on their customers,
promising day-in and day-out that a new version of TDS was imminent, all the
while continuing to charge customers based on that premise, is an act worthy
of attention by those concerned with consumer rights.
Could care less about Wayne, DCS, or your problems with them, so stop
spamming the newsgroup with your off-topic crap.
 
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