Free/Busy Not Updating: Manual Send/Receive is Grayed Out

[Guest]

Dear Microsoft,

I am having a problem with my Free/Busy information not being updated
properly. In the "small calendar" only meetings/appointments created in the
current Outlook session appear in <bold>. As soon as I close and restart
Outlook, the free/busy information disappears.

I have tried the Start>Run> solution but this did not fix the problem. I
have also tried to manually Send/Receive the Free/Busy Information
(Tools:Send/Receive:Free/Busy Information), but the option is grayed out.

Any reasons as to why this is happening?

-Jason

 

[Guest]

You can try opening Outlook with either a /cleanreminders or /cleanfreebusy
switch:

http://www.howto-outlook.com/howto/commandlineswitches.htm

For future reference, it really helps to know your version of Outlook and
email environment (POP3 or Exchange, PST use, etc.).

 

[Guest]

Kathleen,

I have tried both switches to no avail. I am using Outlook 2003 via
Exchange. Something that may help...today I logged into the account via
exchange webmail. The dates with events show up in <bold> on the small
calendar, but the free/busy information does not show up when checking my
availability while trying to schedule meetings.

-Jason

 

[Guest]

Have you brought this up to your Exchange Admin? Have you checked to see what
the Free/Busy polling option is set at? Tools > Options > Calendar >
free/busy options.

 

[Guest]

Kathleen,

I have brought this up with our IT department, and they had no ideas. The
Free/Busy options are currently set to 3 months/15 minutes (but I have tried
it at 0 months to 12 months and 2 minutes to 99 minutes but it made no
difference).

The two features of what is happening that may be most informative are:

1.) If I add a new event, it will show up in my Appointment Scheduling
calendar only until I close Outlook and reopen it. Then, it just appears as
"Free".

2.) The Send/Recieve>Free/Busy Information button under <Tools> is grayed out.

Is it possible that this is a server issue? My IT Department assures me they
have made no changes in the server since well before I began having problems.


-Jason