Forum Link for NAV

[R. McCarty]

Since there are no Symantec Customer Forums anymore, here is a link
to a dedicated forum for Norton AntiVirus customers.
http://castlecops.com/f80-Norton_Anti_Virus.html
Appears to have some competent responders and may offer assistance
to folks with NAV issues.

 

[Gerry Cornell]

There seems to be another here:
http://www.tek-tips.com/threadminder.cfm?pid=742

Did Symantec explain why they dropped the Forums?


--


Regards.

Gerry

~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~

 

[R. McCarty]

I asked one of their Senior level Customer service people that very
question. The answer I got was "We are aware of the fact that we
(Symantec) have some issues and are working to improve that". I
took that to be a standard dodge. Near the end of the Customer
forums the postings got very hash and blunt. I've always figured that
it was just too embarrassing for them to keep them up and running.
It's one thing for "You" to have issues, but then you find out you're
not alone and maybe a lot of other users aren't real happy with the
product.

Anyway, the Castle Cops forum seems to be a fairly good venue
for getting some personalized help. I read through a number of the
pages of topics and the replies were pretty good. Just thought with
the number of posts on Symantec, it might be a good re-direct to
avoid the on-going "It's good, No It's Bad, Alternative" threads we
keep active.

 

[Gerry Cornell]

I am a NAV & Internet Security ( no other utilities ) user and get no
real problems. However, in the computer circles I mix it is constantly
rubbished so I find it best to keep quiet as one is in a "no win"
situation. My biggest gripe is the Search facility in their Knowledge
Base. When you find the right Article they can be good but finding what
you need is the problem.


--


Regards.

Gerry

~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~

 

[R. McCarty]

I would agree about the Knowledge Base search, way too broad with
too many matching entries. Plus articles themselves have too many
sub-links.

In my own case, it was like the product morphed into some kind of
PITA over a short time period. For a while, I recommended it and
installed a number of Symantec installs. Suddenly, I started getting
Service Calls with issue(s). In almost every one of them, the time to
resolve quickly became hours instead of minutes. Screwy subscription
renewals and upgrades that just wouldn't work. I've quit logging the
count, but it's probably over 100+. It's just too much work to maintain it
and my profit-per-call on Symantec issues isn't worth it. It's surpassed
AOL as the "Oh Damn, you're running that on your PC".
I had already given up on McAfee after years of Corporate IT that
used their stuff. Only AV I ever saw that deleted more mailboxes than
viruses.
When I finally gave up on Symantec, I spent a couple of months testing
alternate products. Kaspersky was probably the winner, but it's price
moved me to pick eTrust. These days, I probably deploy more AVG
free than anything else.
Really it's just a personal choice - I should preface my comments about
Symantec/Norton to include "I Don't like it, because it's hard to support
and can't make any profit working on it". Anyway Good Luck with it.

 

[Plato]

I asked one of their Senior level Customer service people that very
question. The answer I got was "We are aware of the fact that we
(Symantec) have some issues and are working to improve that". I

A shame really. I suppose they didnt want their dirty laundry hanging up
in public.