Force incoming message to be plain text

[Tim Munro]

Hi,
Outlook 2007 with Exchange 2003 SP2 (2007 mixed environment). Is there
any way to force incoming messages from a specific sender to be plain text?
The problem I'm having is that NDRs seem to be in RTF. I cannot create a
rule searching for specific text in the message body, unless the message is
in plain text.

Any help or pointers would be greatly appreciated.

 

[Roady [MVP]]

Rules will work on any message format. What makes you say it doesn't?
You cannot specify to only convert a message from a specific sender to Plain
Text.

 

[Diane Poremsky [MVP]]

How does the rule read? NDR's are system generated messages so rules can be
difficult to apply.


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[Tim Munro]

The rule applies to a messge when it arrives.
Looks for (for example) "mailbox is full" in the message body.
Moves it to a specific folder.
Stops processing more rules.

It simply does not work. However, when I forwared the message back to
myself in plain text, the rule kicked in right away.

Rules applied to the "Subject:" line work fine.

 

[Roady [MVP]]

It would work as well when you forward to yourself in Rich Text or HTML
format. It even works when you run the rule manually
The difference with system messages is that they are not received as emails
put are directly put their by the system and therefore rules won't fire on
them upon "receiving".

 

[Tim Munro]

Hmm. Then why does a rule referencing the "Subject:" line work properly?

It would work as well when you forward to yourself in Rich Text or HTML
format. It even works when you run the rule manually
The difference with system messages is that they are not received as
emails put are directly put their by the system and therefore rules won't
fire on them upon "receiving".

 

[Tim Munro]

When I already have the messages in my inbox, if I run the rules manually
(Tools>Rules and Alerts>Run Rules Now...), they still fail.

It would work as well when you forward to yourself in Rich Text or HTML
format. It even works when you run the rule manually
The difference with system messages is that they are not received as
emails put are directly put their by the system and therefore rules won't
fire on them upon "receiving".