Following Clean Install Epson Problems

[harlemnocturn]

I run XP-Pro SP3on a Toshiba Satellite A105-S4002. Two weeks ago I had to do
a clean install to correct severe blue screen problems. Now that I have
reinstalled Windows, my Epson Perfection 1670 Photo Scanner does not work
fully. The Smart Panel, on the Copy function, does not recognize the Twain
driver, despite the fact that I have installed both the original on CD and
the current downloads. Epson Technical Support considers the problem New
Soft's. New Soft provided a driver belonging to another model to install,
and the Copy function still did not work. Does anybody know a means to
install this Twain driver for this scanner? Is there a file in Windows that
I have to clear?

 

[harlemnocturn]

In favor of attempting an update to IE7, I decided to uninstall the drivers
to the Perfection 1670. Their driver support, New Soft, stated that they do
not have a driver which will recognize my printer, the Epson NX300.

 

[harlemnocturn]

In case, as I suspect, the Epson Smart Panel drive interferes with the IE7
installation, does anyone know a way to remove it? Confrol Panel, Add/Remove
Programs does not permit it.

 

[harlemnocturn]

At this time, I successfully installed IE7 and posted a follow-up message
there. I then decided to try to uninstall and reinstall my 1670 Perfection
Scanner and NX300 All-in-one, both Epson. The scanner software still does
not recognize the printer. Both have the original drivers installed that
came with the units. Does anyone know of a solution?

 

[Cari \(MS-MVP\)]

XP cannot support more than one single scanner. You appear to have
installed TWO.... one standalone and one with the All in One printer.

Uninstall one of them.

 

[harlemnocturn]

Cari

Thank you, but your response is strange because, prior to the clean install
almost four weeks ago, I had both running. Epson scan gave me a choice of
which scanner to use for a particular job. I cannot believe your message.

 

[harlemnocturn]

Cari

Incidentally, it is the scan function on both units that works. The copy
function on the Perfection 1670 does not.

 

[Cari \(MS-MVP\)]

I think you've got a Twain vs WIA problem. Do the scanners work if you scan
into an application.... something like Adobe Acrobat or Photoshop? Even
Paint?

Is the WIA (Windows Image Acquisition) Service Enabled or Disabled in
Control Panel, Admin Tools, Services?

 

[harlemnocturn]

Cari, yes, and furthermore, I had a technician on the telephone yesterday who
telephoned me from Epson. She has the same setup at home that I have -
Windows XP, a scanner and an All-in-one all working together. That is the
setup I had since 2004 under XP - a scanner and another imaging device.
Originally, with the scanner, I had a stand-alone HP printer until 2006.
Then I had a Brother All-in-one until a few months ago. The Brother unit
caused software conflicts with both MS and Corel. With the lack of customer
support, I decided to recycle the Brother unit. It wasn't until then that
Brother offered to help work-around the problem. However, I already had the
Epson NX300 working and had no room for another All-in-one. So, up until a
clean install of Windows about a month ago, without fully reinstalling all
the applications I had beforehand, I did not have a problem with the Epson
All-in-one, or any other brand of printer, working with the Perfection 1670
scanner.

 

[Cari \(MS-MVP\)]

Was the Epson technician able to assist?

 

[harlemnocturn]

I am sorry that I did not clarify. No, though she tried. We were on the
telephone for about two hours. She committed to call back if she could think
of other fixes to try. She thinks the problem is in the Smart Panel not
recognizing the Epson NX300 All-in-one. Smart Panel is a product of a
company called New Soft, who has an updated version that costs about $10. A
trial version is available for free. I did not download it because they did
not claim that it would work with my scanner. Besides, it worked without the
update prior to my clean install.

 

[Chuck]

Actually, XP can and does support two scanners (with limits). The machine
I'm using has a USB HP3970 and a networked Epson Workforce 600 MFP.
Each scanner is supported by it's oem software, and XP's built in
software -- just not both at the same time using WIA).
Viewscan (my favorite) can support locally attached scanners (plural) but
does have detection problems with networked scanners.
This limitation can sometimes be gotten around by installing as a local
(USB) scanner, and then redirecting to the network connection.
There can be a problem with the XP USB Composite Device driver, resulting in
excessive "DPC" latency if this driver is used with a multifunction unit.
One other aggravation (for me) is that the Windows 7 drivers for the 600
have not been released, and the driver within windows 7 does not allow use
of the 600's document feeder.
(Argh!)

 

[harlemnocturn]

Today, Wednesday October 14, the Epson technician left a telephone message.
I don't know if you would recommend this, but she suggested that I reformat
my hard drive, do another clean install of Windows XP, then install and
update the Epson programs, and then do Windows update. She did not respond
to a prior message that I emailed. Last week I remembered that I had a
generic driver, which I think comes with Windoes, the Apple Laser Writer,
which I installed to correct a Brother problem. I though maybe having this
driver at the time I bought the Stylus NX300 may have allowed the scanner and
the All-in-one to work together. Do you have any ideas about this?