Hi Duncan,
Thank you for letting me know this information.
To contact Microsoft, you can select "It was purchased separately" so you
will be redirected to the Microsoft support page. For your convenience, I
listed the page below:
http://support.microsoft.com/default.aspx?scid=fh;en-us;prodoffer70
Also, you can visit the Microsoft Online support page directly at
https://webresponse.one.microsoft.com/.
Actually, it is not proper for me to help you contact the Product Support
service team for you to call back. It is also time-consuming and not
efficient. Your understanding on this is greatly apprieciated. Therefore, I
recommend you contact them directly over the support interface. You will
receive the hotfix and the update email soon.
If you continue to experience problem in submitting the request, please let
me know. I will try my best to help. I look forward to hearing from you.
Regards,
Eric Shen
Product Support Services
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.
Get Secure! -
www.microsoft.com/security
--------------------
| Content-Class: urn:content-classes:message
| From: "Duncan" <
[email protected]>
| Sender: "Duncan" <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
| Subject: RE: Fix for Outlook 2000 SP3 required
| Date: Wed, 10 Sep 2003 03:40:04 -0700
| Lines: 121
| Message-ID: <
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Thread-Index: AcN3h+VBcArgnaV2SvmHsx8Lj8WDFg==
| Newsgroups: microsoft.public.outlook.general
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:179650
| NNTP-Posting-Host: TK2MSFTNGXA14 10.40.1.166
| X-Tomcat-NG: microsoft.public.outlook.general
|
| Hi Eric,
|
| Thanks for your prompt reply. However, I can find no way
| of getting through to a support professional when I use
| the product ID with an OEM number - the site is just
| sending me to a list of OEM suppliers that I should
| contact.
|
| Is it possible that you can organize for one of these
| support professionals to contact me directly using the
| details I supplied for this posting?
|
| I have to say, I find it infuriating that it's so
| difficult to navigate to the right kind of support - every
| avenue I have explored for getting this type of support
| ends up with the site telling me to contact the supplier
| of the OEM licensed product (Compaq) who then tell me to
| contact you... Is it not possible to have page where I
| could simply contact a support professional directly at
| let their discretion decide if I need to go back to Compaq?
|
| I look forward to your response.
|
| Regards,
|
| Duncan
| >-----Original Message-----
| >Hi Duncan,
| >
| >As the KB article indicates, in order to obtain a hotfix,
| please contact
| >Microsoft Product Support Services so that a dedicated
| Support Professional
| >can assist with your request. The support link is:
| >
http://support.microsoft.com/default.aspx?scid=fh;EN-
| US;CNTACTMS. You can
| >submit an online request and a support professional will
| email you with the
| >steps to obtain the hotfix.
| >
| >- Please be advised that contacting Microsoft Product
| Support Services team
| >may be charged. However, if you are simply requesting a
| hotfix be sent to
| >you and no other support then charges are usually
| refunded or waived.
| >
| >I understand that you may have noticed that the OEM
| products are required
| >to contact the manufacturer. However, you can still
| choose the option to
| >contact Microsoft support professional to obtain this
| hotfix.
| >
| >I hope this addresses your concerns. If you encounter any
| difficulties or
| >you have further questions, please feel free to let me
| know. I look forward
| >to hearing from you.
| >
| >Regards,
| >
| >Eric Shen
| >Product Support Services
| >Microsoft Corporation
| >
| >This posting is provided "AS IS" with no warranties, and
| confers no rights.
| >
| >Get Secure! -
www.microsoft.com/security
| >
| >
| >--------------------
| >| Content-Class: urn:content-classes:message
| >| From: "Duncan" <
[email protected]>
| >| Sender: "Duncan" <
[email protected]>
| >| Subject: Fix for Outlook 2000 SP3 required
| >| Date: Wed, 10 Sep 2003 01:11:16 -0700
| >| Lines: 17
| >| Message-ID: <
[email protected]>
| >| MIME-Version: 1.0
| >| Content-Type: text/plain;
| >| charset="iso-8859-1"
| >| Content-Transfer-Encoding: 7bit
| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| >| Thread-Index: AcN3cxu9dOeK6CNBRwaWSiJp9RfK4A==
| >| Newsgroups: microsoft.public.outlook.general
| >| Path: cpmsftngxa06.phx.gbl
| >| Xref: cpmsftngxa06.phx.gbl
| microsoft.public.outlook.general:179633
| >| NNTP-Posting-Host: TK2MSFTNGXA13 10.40.1.165
| >| X-Tomcat-NG: microsoft.public.outlook.general
| >|
| >| Hi,
| >|
| >| I've read the KB article 810646 because I have a user
| that
| >| has experienced this problem.
| >|
| >| I was wondering if you can help me locate the fix to
| which
| >| the article refers. I have contacted Compaq (our
| systems
| >| suppliers) who have said that I should contact
| Microsoft
| >| (despite the fact it says on the site that if you have
| an
| >| OEM installation to contact the supplier).
| >|
| >| Rather than wasting my time going round in circles I
| was
| >| hoping that someone in Technet could help with this.
| >|
| >| Thanks,
| >|
| >| Duncan
| >|
| >
| >.
| >
|
