Firefox 3 and XP crashes this site

J

Jack Gillis

Here is a problem that was posted over in Mozilla.Support.Firefox on June 24
entitled "FF3 Crashes on this Webpage." It has been thoroughly thrashed out
there but with no solution. I bring it here seeking a solution because
there seems to be a conflict between FF3 and Win XP. I am not the OP and I
hope by bringing it here I have not offended this NG or
Mozilla.Support.Firefox in any way.

Briefly, the problem is that this site http://www.ramonadisposal.com causes
a crash in Firefox and produces an error message saying,"Firefox has
encountered a problem an needs to close...." The error signature is:

AppName: firefox.exe
Appversion 1.9.0.3071 ModName ntdll.dll
ModVer 5.1.2600.5512

and seems to occur when Flash Player tries to show the large image in the
upper right corner of the site. The small image on the left displays
correctly.

Now for the specifics.

I have Firefox 3 installed on my Laptop and my desktop. Both are running XP
Home SP3 and Adobe Flash Player 9.0.124.0. The laptop renders the site just
fine but the desktop produces the error above. I installed Firefox on both
machines from my administrative account (MAIN). If I go to this site while
running as MAIN the error occurs. HOWEVER, if I switch to the guest account
or any other account including the Administrator, the site renders with no
problems. That seems very strange to me.

What I have done:

I have compared the Firefox prefs.js and user.js files on both machines and
they are identical.

I have used the FF Profile manager to run FF on the desktop with the
laptop's profile but the problem still exits.

I have deleted FF on the Desktop and installed it again. No luck

Running FF in the safe mode (firefox.exe -safemode) doesn't solve the
problem. Likewise, booting XP into safe mode doesn't either.

Will someone please give me some help on getting FF to display this site
correctly from my MAIN account on the desktop.

Thank you very much.
 
B

Big_Al

Jack said:
Here is a problem that was posted over in Mozilla.Support.Firefox on June 24
entitled "FF3 Crashes on this Webpage." It has been thoroughly thrashed out
there but with no solution. I bring it here seeking a solution because
there seems to be a conflict between FF3 and Win XP. I am not the OP and I
hope by bringing it here I have not offended this NG or
Mozilla.Support.Firefox in any way.

Briefly, the problem is that this site http://www.ramonadisposal.com causes
a crash in Firefox and produces an error message saying,"Firefox has
encountered a problem an needs to close...." The error signature is:

AppName: firefox.exe
Appversion 1.9.0.3071 ModName ntdll.dll
ModVer 5.1.2600.5512

and seems to occur when Flash Player tries to show the large image in the
upper right corner of the site. The small image on the left displays
correctly.

Now for the specifics.

I have Firefox 3 installed on my Laptop and my desktop. Both are running XP
Home SP3 and Adobe Flash Player 9.0.124.0. The laptop renders the site just
fine but the desktop produces the error above. I installed Firefox on both
machines from my administrative account (MAIN). If I go to this site while
running as MAIN the error occurs. HOWEVER, if I switch to the guest account
or any other account including the Administrator, the site renders with no
problems. That seems very strange to me.

What I have done:

I have compared the Firefox prefs.js and user.js files on both machines and
they are identical.

I have used the FF Profile manager to run FF on the desktop with the
laptop's profile but the problem still exits.

I have deleted FF on the Desktop and installed it again. No luck

Running FF in the safe mode (firefox.exe -safemode) doesn't solve the
problem. Likewise, booting XP into safe mode doesn't either.

Will someone please give me some help on getting FF to display this site
correctly from my MAIN account on the desktop.

Thank you very much.
Click to expand...
I have no issue with the site, but I'm lost on what to say to help you,
except there is a newsgroup just for firefox.
Mozilla.support.firefox. You might get more help with a message posted
there.
 
T

Thee Chicago Wolf

Here is a problem that was posted over in Mozilla.Support.Firefox on June 24
entitled "FF3 Crashes on this Webpage." It has been thoroughly thrashed out
there but with no solution. I bring it here seeking a solution because
there seems to be a conflict between FF3 and Win XP. I am not the OP and I
hope by bringing it here I have not offended this NG or
Mozilla.Support.Firefox in any way.

Briefly, the problem is that this site http://www.ramonadisposal.com causes
a crash in Firefox and produces an error message saying,"Firefox has
encountered a problem an needs to close...." The error signature is:

AppName: firefox.exe
Appversion 1.9.0.3071 ModName ntdll.dll
ModVer 5.1.2600.5512

and seems to occur when Flash Player tries to show the large image in the
upper right corner of the site. The small image on the left displays
correctly.

Now for the specifics.

I have Firefox 3 installed on my Laptop and my desktop. Both are running XP
Home SP3 and Adobe Flash Player 9.0.124.0. The laptop renders the site just
fine but the desktop produces the error above. I installed Firefox on both
machines from my administrative account (MAIN). If I go to this site while
running as MAIN the error occurs. HOWEVER, if I switch to the guest account
or any other account including the Administrator, the site renders with no
problems. That seems very strange to me.

What I have done:

I have compared the Firefox prefs.js and user.js files on both machines and
they are identical.

I have used the FF Profile manager to run FF on the desktop with the
laptop's profile but the problem still exits.

I have deleted FF on the Desktop and installed it again. No luck

Running FF in the safe mode (firefox.exe -safemode) doesn't solve the
problem. Likewise, booting XP into safe mode doesn't either.

Will someone please give me some help on getting FF to display this site
correctly from my MAIN account on the desktop.

Thank you very much.
Click to expand...

Firefox 3 is new. I don't understand why people expect it to perform
like a well vetted product (read: Firefox 2.x. It's still very buggy
and could barely qualify as a final build. You could always try
installing the current nightly beta build of 3.0.1 and see if it works
any better than 3.0. You can download it at the link below. It's dated
July 1st.
ftp://ftp.mozilla.org/pub/firefox/nightly/latest-mozilla1.9.0/firefox-3.0.1pre.en-US.win32.installer.exe

- Thee Chicago Wolf
 
J

Jack Gillis

Big_Al said:
I have no issue with the site, but I'm lost on what to say to help you,
except there is a newsgroup just for firefox. Mozilla.support.firefox.
You might get more help with a message posted there.
Click to expand...

Thank you.
I have participated in this thread over on Mozilla.Support.Firefox but, as I
said, no solution was forthcoming.
 
J

Jack Gillis

Thee Chicago Wolf said:
Firefox 3 is new. I don't understand why people expect it to perform
like a well vetted product (read: Firefox 2.x. It's still very buggy
and could barely qualify as a final build. You could always try
installing the current nightly beta build of 3.0.1 and see if it works
any better than 3.0. You can download it at the link below. It's dated
July 1st.
ftp://ftp.mozilla.org/pub/firefox/nightly/latest-mozilla1.9.0/firefox-3.0.1pre.en-US.win32.installer.exe

- Thee Chicago Wolf
Click to expand...

Thank you. That is worth a try at this point. I usually don't mess around
with betas but in this case I think I will.
 
J

John McGaw

Jack said:
Here is a problem that was posted over in Mozilla.Support.Firefox on June 24
entitled "FF3 Crashes on this Webpage." It has been thoroughly thrashed out
there but with no solution. I bring it here seeking a solution because
there seems to be a conflict between FF3 and Win XP. I am not the OP and I
hope by bringing it here I have not offended this NG or
Mozilla.Support.Firefox in any way.

Briefly, the problem is that this site http://www.ramonadisposal.com causes
a crash in Firefox and produces an error message saying,"Firefox has
encountered a problem an needs to close...." The error signature is:

AppName: firefox.exe
Appversion 1.9.0.3071 ModName ntdll.dll
ModVer 5.1.2600.5512

and seems to occur when Flash Player tries to show the large image in the
upper right corner of the site. The small image on the left displays
correctly.
Click to expand...
snip...

Perhaps the reason you are not receiving the reply that you want is that
nobody else is seeing the problem? I've gone to the subject site with FF3 a
couple of times with two radically different computers and everything works
fine -- the Flash movie that you find so problematic is playing as I type.
Not terribly entertaining but it is running. I suggest that you try the
official bug reporting channels at Mozilla to give them all available
information about what you are experiencing. I've heard that they are very
responsive.

John McGaw
http://johnmcgaw.com
 
T

Thee Chicago Wolf

Thank you. That is worth a try at this point. I usually don't mess around
with betas but in this case I think I will.
Click to expand...

Well, the nightly builds aren't too bad and aren't likely to break
anything so for the time being it is a decent option to try. I do know
that they are busily working towards a 3.0.1 release very soon so my
guess is that since 3.0 was released on June 11th, a lot of bugs have
been squashed since then. The nightly build is usually updated once
per day so if you download it tomorrow or a day later, it'll be a
newer build and may fix the bug or crash you're experiencing if the
current build doesn't. Good luck.

- Thee Chicago Wolf
 
J

Jack Gillis

John McGaw said:
snip...

Perhaps the reason you are not receiving the reply that you want is that
nobody else is seeing the problem? I've gone to the subject site with FF3
a couple of times with two radically different computers and everything
works fine -- the Flash movie that you find so problematic is playing as I
type. Not terribly entertaining but it is running. I suggest that you try
the official bug reporting channels at Mozilla to give them all available
information about what you are experiencing. I've heard that they are very
responsive.

John McGaw
http://johnmcgaw.com
Click to expand...

Thank you John I know of only one other person who has run into this
problem and he is the OP in the Mozilla.Support.Firefox newsgroup. Your
suggestion about reporting to Mozilla is excellent. I just am not sure how
to go about it.

Thanks again.
 
A

Arte Marte

Just a thought try downloading the latest Flash Player version 10 (Beta),
remove your present version First, and things
will work better. I've been using version 10 now for 3 weeks , no problems.
 
P

powerwalk

I, too, use this site but have no problems with FF3 and XP. The Flash movie
plays just fine. Have you updated your Flash Player and plugin to the latest
version.....seems I was having this same problem with FF2 a while back.

Other than that, a great site with helpful people for all things Mozilla is
http://sillydog.org/forum/

Hope one of these suggestions help.
 
J

Jack Gillis

Thank you very much Arte.

BINGO! The version 10 Player (Beta) solved the problem. I guess I still
don't understand why switching to another user permitted it to work. Go
figure.

Thanks again.
 

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