No, a network card would not be in play. Device Manager will tell you your
modem information.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.
These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
--
Russ Valentine
[MVP-Outlook]
Marcia Sadberry said:
I don't know how to determine the specific fax modem
installed in my syster. I have been able to use the fax
in the past when the network card is removed from my
system. The network card is fairly new. Could it be
that the network card has gone out?
-----Original Message-----
Sounds like a driver conflict. Is your analog fax modem on the windows XP
HCL list?
--
Russ Valentine
[MVP-Outlook]
Marcia Sadberry said:
I have reinstalled the XP Fax component for the 3rd of
4th time. Once installed the computer locks up throughout
the boot up period then it takes my computer 6-8 minutes
to boot. After I'm finally up an running I still cannot
send a fax. The message just sits in the outbox but
never goes anywhere. I don't get any type of error
message. It just says PENDING under STATUS.
.
