Fax XP SP2 : fatal error most of the times

D

Dominiek Cottem

Hi,

On WinXP I've used the MS fax function for 2 years without a problem
(only once after a Norton Firewall upgrade, but I've fixed that)
..
A few months ago I've upgraded to SP2. After that I used the fax tool a
few times without a problem.
Last week I've problems sending faxes : the fax monitor shows "An error
occurred while sending the fax", the Fax Console shows a "Fatal error".

I've tested now to send a lot of faxes, also MS Word documents that
I've send before : now they fail! Sometimes just sending a cover sheet
already fails. Sometimes a document or cover sheet succeeds, all the
other times the same document fails. In all the tests I was sending to
the same recipient ... but I did also some tests to others with the same
results : most of the times it fails. The recipient gets a blank page
all the times it fails.

I tried also to uninstall and re-install the fax software and the fax
printer, and I've checked the default county settings.

My MS Firewall is disabled, I use Norton. In the Norton log viewer
there are no entries according to the fax process. Even when I disable
Norton Firewall and AntiVirus : no success.

So it seems that the default MS fax function became unstable.

Someone an idea on how to solve this ?

Kind regards.

Dominiek
 
A

Ananda Sarkar [MSFT]

Is there any EventLog message from Fax? If yes, what's the details of those
messages?

Thanks,
Anand

--
Ananda Sarkar
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
 
D

Dominiek Cottem

Hi Ananda,

Thanks for your reply.

Yes there is a record in the Event Viewer. This is the content :

Event Type: Warning
Event Source: Microsoft Fax
Event Category: Outbound
Event ID: 32028
Date: 29-12-2004
Time: 22:00:42
User: N/A
Computer: LATITUDE-C840
Description:
An error was encountered while sending a fax. The service will attempt
to resend the fax. If further transmissions fail, please verify that the
phone line, fax sending device, and fax receiving device are working
properly. Sender: Dominiek Cottem. Billing code: . Sender company:
Hermes Database Consulting. Sender dept: . Recipient name: test.
Recipient number: 036118349. Device name: PCTEL 2304WT V.9x MDC Modem.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

By the way : in the FaxMonitor I see the the modem is dialling, a
connection is established (sending page 1 of ...) but that connection
fails and after a while the error message comes up.

Thanking you in advance for any help.
Kind regards,

Dominiek
 
D

Dominiek Cottem

Hi Ananda,

Just to complete all available information I post also a ModemLog :

12-30-2004 19:57:37.703 - File: C:\WINDOWS\system32\tapisrv.dll, Version
5.1.2600
12-30-2004 19:57:37.703 - File: C:\WINDOWS\system32\unimdm.tsp, Version
5.1.2600
12-30-2004 19:57:37.703 - File: C:\WINDOWS\system32\unimdmat.dll,
Version 5.1.2600
12-30-2004 19:57:37.703 - File: C:\WINDOWS\system32\uniplat.dll, Version
5.1.2600
12-30-2004 19:57:37.703 - File: C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
12-30-2004 19:57:37.713 - File: C:\WINDOWS\system32\modemui.dll, Version
5.1.2600
12-30-2004 19:57:37.713 - File: C:\WINDOWS\system32\mdminst.dll, Version
5.1.2600
12-30-2004 19:57:37.713 - Modem type: PCTEL 2304WT V.9x MDC Modem
12-30-2004 19:57:37.713 - Modem inf path: oem10.inf
12-30-2004 19:57:37.713 - Modem inf section: Modem1
12-30-2004 19:57:37.713 - Matching hardware ID:
pci\ven_8086&dev_2486&subsys_4c21134d
12-30-2004 19:57:38.144 - 115200,8,N,1, ctsfl=1, rtsctl=2
12-30-2004 19:57:38.144 - Initializing modem.
12-30-2004 19:57:38.154 - Send: AT<cr>
12-30-2004 19:57:38.334 - Recv: AT<cr>
12-30-2004 19:57:38.334 - Command Echo
12-30-2004 19:57:38.334 - Recv: <cr><lf>OK<cr><lf>
12-30-2004 19:57:38.334 - Interpreted response: OK
12-30-2004 19:57:38.344 - Send: AT&FE0&C1&D2&K3V1W3S0=0<cr>
12-30-2004 19:57:38.344 - Recv: AT&FE0&C1&D2&K3V1W3S0=0<cr>
12-30-2004 19:57:38.344 - Command Echo
12-30-2004 19:57:38.344 - Recv: <cr><lf>OK<cr><lf>
12-30-2004 19:57:38.344 - Interpreted response: OK
12-30-2004 19:57:38.354 - Send: ATS7=60S30=0M0\N3%C3&K3B0N1X4<cr>
12-30-2004 19:57:38.354 - Recv: <cr><lf>OK<cr><lf>
12-30-2004 19:57:38.354 - Interpreted response: OK
12-30-2004 19:57:38.354 - Waiting for a call.
12-30-2004 19:57:38.364 - Send: ATS0=0<cr>
12-30-2004 19:57:38.364 - Recv: <cr><lf>OK<cr><lf>
12-30-2004 19:57:38.364 - Interpreted response: OK
12-30-2004 19:57:38.734 - Passthrough On
12-30-2004 19:58:31.330 - Passthrough Off
12-30-2004 19:58:31.330 - 115200,8,N,1, ctsfl=1, rtsctl=2
12-30-2004 19:58:31.330 - Initializing modem.
12-30-2004 19:58:31.330 - CD is high while initializing modem.
12-30-2004 19:58:31.340 - Send: AT<cr>
12-30-2004 19:58:31.340 - Recv: <cr><lf>OK<cr><lf>
12-30-2004 19:58:31.340 - Interpreted response: OK
12-30-2004 19:58:31.350 - Send: AT&FE0&C1&D2&K3V1W3S0=0<cr>
12-30-2004 19:58:31.350 - Recv: <cr><lf>OK<cr><lf>
12-30-2004 19:58:31.350 - Interpreted response: OK
12-30-2004 19:58:31.360 - Send: ATS7=60S30=0M0\N3%C3&K3B0N1X4<cr>
12-30-2004 19:58:31.360 - Recv: <cr><lf>OK<cr><lf>
12-30-2004 19:58:31.360 - Interpreted response: OK
12-30-2004 19:58:31.360 - Waiting for a call.
12-30-2004 19:58:31.370 - Send: ATS0=0<cr>
12-30-2004 19:58:31.370 - Recv: <cr><lf>OK<cr><lf>
12-30-2004 19:58:31.370 - Interpreted response: OK
12-30-2004 19:58:31.370 - Session Statistics:
12-30-2004 19:58:31.370 - Reads : 24 bytes
12-30-2004 19:58:31.370 - Writes: 64 bytes

Kind regards,

Dominiek
 
J

Jeff Griffith

I'm having the exact same problem Dominiek reports. I just installed MS FAX
and started having the problem. I uninstalled and reinstalled with no luck.
My event log entry looks just like his, although with a different computer,
fax number, and modem, so the problem does seem to be with MS FAX.

Jeff Griffith
 
G

Guest

Just thought I'd put my two cents in.

Since I've installed SP2, my system reboots while sending faxes.

Phil
 
J

Jeff Griffith

I've Googled like crazy looking for a solution to this problem. Is there
really no solution?

Jeff Griffith
 
D

Dominiek Cottem

Jeff,

I've Googled also, even before my post. I've found nothing, so my only
hope was a post on this news group.
My hope relies on Ananda Sarkar or one of the collegues at MSFT.
I've replied on her question with 2 logs (one of the EventLog and one of
the modem). I hope this will help the MSFT people in finding a solution.
I'm available for all testing and reporting as needed for finding a
solution.

Kind regards,

Dominiek
 
A

Archan Das [MSFT]

Can you please give us the details of the modem that you are using to send
the Fax?

Please verify that the modem is Microsoft certified at
http://www.microsoft.com/windows/ca...ryl2&pgn=01a642fd-2790-420f-90bd-85df6a377206.
Also check if there are any updated drivers for these modems at the
manufacturers site.

--
Archan Das

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
 
G

Guest

Just another two cents. Similar problems though we are using Win XP SP2 and
fax console strictly for incoming faxes. We are using two different pc's -
one is connected to a direct analog phone line and the other is connected to
an analog line through a T1 system. Both were updated with SP2 within the
last few months and since the install of SP2, we've noticed many problems
with fatal errors in receiving faxes, dropping connection, not receiving all
the pages. Have checked our modems against the MS HCL for compatability,
replaced the modems, and had the phone company check the phone lines -- all
seem to check out OK. Nothing else left but SP2. We are considering
uninstalling SP2 for lack of a better solution.
Regards,
KFA

Regards,
KFA
 
D

Dominiek Cottem

Thank for your reply Archan.

As you could see in my modem log I've posted before, my modem is a
"PCTEL 2304WT V.9x MDC" and the Microsoft catalogue reference indicates
"Designed for Windows XP".

The driver is v 2.50.52.0 (13-06-2003) and the MS driver update wizard
couldn't find a better match on the Internet than the currently installed.

By the way : I did not have problems before installation of SP2, please
do not forget that.

Kind regards,

Dominiek
 
J

Jeff Griffith

Mine is a Broadxent DSI V.90 PCI DI3635 and not on the certified list.
However, as the others report, this modem has faxed successfully in the
past. That, too, was before the install of SP2.

Jeff
 
D

Dominiek Cottem

Hi everybody involved at MSFT,

In addition to my previous reply (with modem & driver info) some more
results about a test that I did today.
I've installed another fax program & fax printer driver (MightyFax
version 3.13). For your information : sending a fax with this program
failed also and apparently in the same way (dialling OK, connecting OK,
start sending OK and then disconnection and error instead of a
confirmation).
Up to you as MSFT guys to make conclusions. Apparently the problems are
not due to the fax software or fax printer drivers itself, but due to
some 'system components' that all fax software is using or due to some
'system behaviour' in making connections via modem ports (security issue ?).
I rely on MSFT to find a solution.

Kind regards,

Dominiek
 
G

Guest

Have the same problem and saw some that had tested to use the standarddriver
for fax modem supplied with OP. I will try that tomorrow .... not optimistic
thoe !
 
G

Guest

It's a Conexant-Ambit SoftK56 Data Fax ICH Modem internal to my VIAO
PCG-GRX-700 laptop.

The driver I'm using is the latest via Sony: 7/16/2002 5.3.20.0
:

I'll check for new drivers.
 
G

Guest

Hello I too would like to throw my problem into this hat I have a Aopen
FM56-SVV data/fax modem (Conexant chipset HSF soft data/fax modem) which is
supported under microsoft windows xp certification that I also cannot get to
send faxes under Windows XP Fax program I am currently running Windows XP
Home Edition w/SP2 I have installed the most current modem drivers available
(ver 7.12.1.0) from Conexant for their chipset. I have the same problem I
can hear the modem dial out and connect to the fax machine but then it just
hangs and windows xp fax reports a fatal error in sending the fax this modem
has no trouble in hyperterminal connecting to my isp through dialup. I have
included my modem log as well so it to can be analyzed hopefully this issue
is rectified as I wish to once again use my fax

01-10-2005 14:58:32.968 - File: F:\WINDOWS\system32\tapisrv.dll, Version
5.1.2600
01-10-2005 14:58:32.968 - File: F:\WINDOWS\system32\unimdm.tsp, Version
5.1.2600
01-10-2005 14:58:32.968 - File: F:\WINDOWS\system32\unimdmat.dll, Version
5.1.2600
01-10-2005 14:58:32.968 - File: F:\WINDOWS\system32\uniplat.dll, Version
5.1.2600
01-10-2005 14:58:32.984 - File: F:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
01-10-2005 14:58:32.984 - File: F:\WINDOWS\system32\modemui.dll, Version
5.1.2600
01-10-2005 14:58:32.984 - File: F:\WINDOWS\system32\mdminst.dll, Version
5.1.2600
01-10-2005 14:58:32.984 - Modem type: SoftV92 Data Fax Modem
01-10-2005 14:58:32.984 - Modem inf path: oem3.inf
01-10-2005 14:58:32.984 - Modem inf section: ModemX
01-10-2005 14:58:32.984 - Matching hardware ID: pci\ven_14f1&dev_2f00
01-10-2005 14:58:33.328 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-10-2005 14:58:33.328 - Initializing modem.
01-10-2005 14:58:33.328 - DSR is low while initializing the modem. Verify
modem is turned on.
01-10-2005 14:58:33.328 - Send: AT<cr>
01-10-2005 14:58:33.328 - Recv: <cr><lf>OK<cr><lf>
01-10-2005 14:58:33.328 - Interpreted response: OK
01-10-2005 14:58:33.343 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
01-10-2005 14:58:33.500 - Recv: <cr><lf>OK<cr><lf>
01-10-2005 14:58:33.500 - Interpreted response: OK
01-10-2005 14:58:33.500 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
01-10-2005 14:58:33.500 - Recv: <cr><lf>OK<cr><lf>
01-10-2005 14:58:33.500 - Interpreted response: OK
01-10-2005 14:58:33.500 - Waiting for a call.
01-10-2005 14:58:33.515 - Send: at+vcid=1<cr>
01-10-2005 14:58:33.515 - Recv: <cr><lf>OK<cr><lf>
01-10-2005 14:58:33.515 - Interpreted response: OK
01-10-2005 14:58:33.531 - Send: ATS0=0<cr>
01-10-2005 14:58:33.531 - Recv: <cr><lf>OK<cr><lf>
01-10-2005 14:58:33.531 - Interpreted response: OK
01-10-2005 14:59:33.171 - Passthrough On
01-10-2005 15:00:34.609 - Passthrough Off
01-10-2005 15:00:34.609 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-10-2005 15:00:34.609 - Initializing modem.
01-10-2005 15:00:34.609 - DSR is low while initializing the modem. Verify
modem is turned on.
01-10-2005 15:00:34.609 - Send: AT<cr>
01-10-2005 15:00:34.609 - Recv: <cr><lf>OK<cr><lf>
01-10-2005 15:00:34.609 - Interpreted response: OK
01-10-2005 15:00:34.625 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
01-10-2005 15:00:34.765 - Recv: <cr><lf>OK<cr><lf>
01-10-2005 15:00:34.765 - Interpreted response: OK
01-10-2005 15:00:34.781 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
01-10-2005 15:00:34.781 - Recv: <cr><lf>OK<cr><lf>
01-10-2005 15:00:34.781 - Interpreted response: OK
01-10-2005 15:00:34.781 - Waiting for a call.
01-10-2005 15:00:34.796 - Send: at+vcid=1<cr>
01-10-2005 15:00:34.796 - Recv: <cr><lf>OK<cr><lf>
01-10-2005 15:00:34.796 - Interpreted response: OK
01-10-2005 15:00:34.812 - Send: ATS0=0<cr>
01-10-2005 15:00:34.812 - Recv: <cr><lf>OK<cr><lf>
01-10-2005 15:00:34.812 - Interpreted response: OK
 
G

Guest

Hey !
My modem also have conexant inside and I changed to the basic driver for 56
modem witch is supplied with windows .... now it works ! :blush:)
 
G

Guest

Any word yet from Patrik on which generic driver he used to get his conexant
chipset modem working under sp2?
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

fax console fatal error 1
Can't send fax...fatal error 1
Preview Fax Document 2
Fax Message: fatal error 1
First time user of win xp fax service / fax console - no sendingpossible 9
FAX Over DSL Phone Line 9
Unable to send fax - receiving fatal error in the extended status 7
Fax does not work all of a sudden 6

Top