Fax Viewing

[Bob Grossheim]

Just set up fax and everything works well except, when a
fax is successfully received. I cannot view the fax
itself no matter whether I double click on it or drop the
menu to view.

If I save it anywhere else, then I can open up the fax
and it looks fine.

This would be very cumbersome on an every day basis.

I've double checked the set-up and am at a loss.

Any assistance would be appreciated.

 

[Victor D.]

Quote from Russ Valentine:

There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

 

[Hal Hostetler [MVP DTS]]

Have you applied SP1? It fixes the problem as does this:

http://support.microsoft.com/?kbid=322011
You Cannot Preview a Fax in the Fax Console

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
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