Fax Service not responding.

[Pavan Kumar]

Hi all,

I had written a windows service to send faxes using window 2003 fax service
and faxcom.dll.

I am able to send fax some time and after that the fax server simply doesnot
respond to my send command
(faxdoc.send()) my service hands .I had checked all the code restarted the
system and fax service also.
But in vein.

Any help is appriceiated.

Regards
pavan

 

[smeesala]

Are there any events logged in Event viewer?
Also are there any exceptions thrown?

Subhashini Meesala
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and
confers no rights.
Please do not send email directly to this alias. This
alias is for newsgroup purposes only.'

 

[Pavan Kumar]

Yes In event log it is recording as application hang.
event id is 1002 and category is 101
Description is as follows.
Hanging application notepad.exe ver 5.2..3790.0 hang module hungapp version
0.0.0.0 hang address 0X000000000 .
for more information see helpo and support center at

http://go.microsoft.com/fwlink/events.asp

Regards
pavan.

 

[Guest]

Pavan,

There is a patch for this problem if you have a certain
version of faxsvc.dll (shooting from memmory for dll
name).

It worked on both W2K and W2K Advanced server for me.

Bruce R

 

[Raghavendra R [MSFT]]

The information in the article at
http://support.microsoft.com/default.aspx?scid=kb;en-us;810490 might help.

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

 

[Pavan Kumar]

The Below link deals with the windows 2000 but i am using window 2003 .

Regards
Pavan

 

[Raghavendra R [MSFT]]

Sorry about that. Some of the trouble-shooting steps you can take are
Ensure fax service is running.
1. When you call faxdoc.Send, check if the job at least got added to Fax
Service Queue (see if an entry is added to Outbox in Client Console).
2. Does Send return anything (if so what's the return value) or is it just
hanging right at Send
3. Can you try FaxDocument.Submit instead and see if that succeeds.
FaxDocument is an object in 'Fax Service Extended COM API' available from XP
& Windows Server 2003 onwards.
4. Does an independent application succeed in sending a fax - I mean is this
happening only from a service?
5. You said you are able to send faxes sometimes? When the Send call is
failing, check what's the state of Fax Service (ensure that it's not in some
random state like 'Start Pending' or 'Stop Pending'. It should be in
'Running' state).

Let's know if you are able to solve the problem your-selves and if not
provide the above information for further assistance.


--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

 

[Marc]

I am having a similar problem.
After about 2 minutes the fax queue disconnects
No Errors, no issues, no problems except that anyone
looking at the fax queue is not going to see any of the
faxes in the queue.

I do not know why that is happening and would like to find
out. My only other solution is to rewrite a fax queue
myself.