Fax printers inaccessible

[SeniorSirjoe]

I'm using Win XP on a Compaq Presario with a Lucent modem.
For some reason I am unable to fax when I used to be able
to. The Fax console indicates "all fax printers
inaccessible" and the fax Printer status indicates a
"connection error"
The modem seems to be working, according to the device
manager, the phone line works throught the modem. I need
some help. anyone knows what is going on?

 

[Hal Hostetler [MVP DTS]]

You need to install Windows XP Service Pack 1. Certain registry keys on
which Fax depends can be wiped out by certain update or repair operations in
XP and causes this behavior. SP1 fixes the problem. Alternatively:

1. Save the attachment to this post (or paste the text between dashed lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or WordPad, go to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"
-------------------------------------

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
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