Fax: No Dial Tone Detected

[Nerdy Ned]

Hi All,
I'm using Windows Fax in WinXP Home. Lately, I've been receiving the
error "No Dial Tone" when trying to send a fax. This is very odd,
since the modem IS connected to the phone line, and when the fax tries
to initiate, the speakers make an audible dial tone sound. The modem
is a Fax modem, and I've used the program and configuration to send
faxes in the past. Any thoughts?

 

[Russ Valentine [MVP-Outlook]]

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.

 

[R. Sridharan [MSFT]]

Can you make sure all latest patches and upgrades are done, and reinstall
fax once. Also make sure your Modem is still working. Possible that modem
could have burnt.

--
R. Sridharan [MSFT]
Microsoft Printing, Imaging and Fax Team

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