Fax Install Fails on XP SP2


M

mercuxio

Hi guys,

I have the similar problem and after a few hours figuring out (No one
on the Internet has the solution), I finally solved it. First, I
realised that the Fax service was no longer installed but all the files
are indeed in the windows\system32 directory. So I proceed with another
laptop with the fax service installed and exported out the registry
entry for the fax service. See below. Copy and paste into some text
editor. save as *.reg and register it into your registry. Reboot and
your fax service should be running. Next, just go into Windows
component setup and tick the fax services. Let Windows install the
files. Just cancel when it requests for directory of files and proceed
with the installation without that file. Do the same for every file. Do
it a couple of times. I did it 3 times and it aborted when some files
are not copied. Repeat it until it says fax services completely set up.
Reboot and fax should be running. If files missing prompt comes out
during the load of the fax console, just copy it off and computer that
has it. I think the servicepackfiles directory should have it too. Hope
this helps !

------------------8<------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,66,\
00,78,00,73,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00
"DisplayName"="Fax"
"DependOnService"=hex(7):54,00,61,00,70,00,69,00,53,00,72,00,76,00,00,00,52,00,\

70,00,63,00,53,00,73,00,00,00,50,00,6c,00,75,00,67,00,50,00,6c,00,61,00,79,\
00,00,00,53,00,70,00,6f,00,6f,00,6c,00,65,00,72,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Enables you to send and receive faxes, utilizing fax
resources available on this computer or on the network."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Performance]
"Open"="OpenFaxPerformanceData"
"Close"="CloseFaxPerformanceData"
"Collect"="CollectFaxPerformanceData"
"Library"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

00,5c,00,66,00,78,00,73,00,70,00,65,00,72,00,66,00,2e,00,64,00,6c,00,6c,00,\
00,00
"Last Counter"=dword:00000946
"Last Help"=dword:00000947
"First Counter"=dword:00000928
"First Help"=dword:00000929
"Object List"="2344"
"WbemAdapFileSignature"=hex:f5,c6,b6,2d,68,fe,d6,f9,d0,6f,72,cf,53,3e,c1,3f
"WbemAdapFileTime"=hex:c0,17,ba,05,52,f1,c3,01
"WbemAdapFileSize"=dword:00002200
"WbemAdapStatus"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Security]
"Security"=hex:01,00,14,80,a4,00,00,00,b0,00,00,00,14,00,00,00,30,00,00,00,02,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,74,00,05,00,00,00,00,00,14,00,14,00,00,00,01,01,00,00,00,00,00,\

01,00,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\

00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\

00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,\

02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,\
05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Enum]
"0"="Root\\LEGACY_FAX\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

-------------8<---------------------------
 
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R

Russ Valentine [MVP-Outlook]

Interesting.
Could you tell us what problem you were having in the first place and what
steps lead up to it?
Not sure I'd recommend exporting registry settings from one system to
another to the masses. I'd sure make careful registry backups first. Glad
it worked for you.
--
Russ Valentine
[MVP-Outlook]
mercuxio said:
Hi guys,

I have the similar problem and after a few hours figuring out (No one
on the Internet has the solution), I finally solved it. First, I
realised that the Fax service was no longer installed but all the files
are indeed in the windows\system32 directory. So I proceed with another
laptop with the fax service installed and exported out the registry
entry for the fax service. See below. Copy and paste into some text
editor. save as *.reg and register it into your registry. Reboot and
your fax service should be running. Next, just go into Windows
component setup and tick the fax services. Let Windows install the
files. Just cancel when it requests for directory of files and proceed
with the installation without that file. Do the same for every file. Do
it a couple of times. I did it 3 times and it aborted when some files
are not copied. Repeat it until it says fax services completely set up.
Reboot and fax should be running. If files missing prompt comes out
during the load of the fax console, just copy it off and computer that
has it. I think the servicepackfiles directory should have it too. Hope
this helps !

------------------8<------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,66,\
00,78,00,73,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00
"DisplayName"="Fax"
"DependOnService"=hex(7):54,00,61,00,70,00,69,00,53,00,72,00,76,00,00,00,52,00,\

70,00,63,00,53,00,73,00,00,00,50,00,6c,00,75,00,67,00,50,00,6c,00,61,00,79,\
00,00,00,53,00,70,00,6f,00,6f,00,6c,00,65,00,72,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Enables you to send and receive faxes, utilizing fax
resources available on this computer or on the network."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Performance]
"Open"="OpenFaxPerformanceData"
"Close"="CloseFaxPerformanceData"
"Collect"="CollectFaxPerformanceData"
"Library"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

00,5c,00,66,00,78,00,73,00,70,00,65,00,72,00,66,00,2e,00,64,00,6c,00,6c,00,\
00,00
"Last Counter"=dword:00000946
"Last Help"=dword:00000947
"First Counter"=dword:00000928
"First Help"=dword:00000929
"Object List"="2344"
"WbemAdapFileSignature"=hex:f5,c6,b6,2d,68,fe,d6,f9,d0,6f,72,cf,53,3e,c1,3f
"WbemAdapFileTime"=hex:c0,17,ba,05,52,f1,c3,01
"WbemAdapFileSize"=dword:00002200
"WbemAdapStatus"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Security]
"Security"=hex:01,00,14,80,a4,00,00,00,b0,00,00,00,14,00,00,00,30,00,00,00,02,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,74,00,05,00,00,00,00,00,14,00,14,00,00,00,01,01,00,00,00,00,00,\

01,00,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\

00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\

00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,\

02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,\
05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Enum]
"0"="Root\\LEGACY_FAX\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

-------------8<---------------------------
 
G

Guest

Russ,

My description of this problem appears in a previous message (12/6/04) in
this thread. Those registry changes mercuxio suggests do look drastic, but
MANY people are having the same and similar problem, and no one seems to have
a solution. It appears that the problem is due to SP2. The symptoms are
that fax services wizard cannot successfully install fax services. (See my
previous message). The effect of the problem SIGNIFICANT: we have no fax
capabilities. How could Microsoft a) not know about this, and b) not rush to
fix it?

Keithman

Russ Valentine said:
Interesting.
Could you tell us what problem you were having in the first place and what
steps lead up to it?
Not sure I'd recommend exporting registry settings from one system to
another to the masses. I'd sure make careful registry backups first. Glad
it worked for you.
--
Russ Valentine
[MVP-Outlook]
mercuxio said:
Hi guys,

I have the similar problem and after a few hours figuring out (No one
on the Internet has the solution), I finally solved it. First, I
realised that the Fax service was no longer installed but all the files
are indeed in the windows\system32 directory. So I proceed with another
laptop with the fax service installed and exported out the registry
entry for the fax service. See below. Copy and paste into some text
editor. save as *.reg and register it into your registry. Reboot and
your fax service should be running. Next, just go into Windows
component setup and tick the fax services. Let Windows install the
files. Just cancel when it requests for directory of files and proceed
with the installation without that file. Do the same for every file. Do
it a couple of times. I did it 3 times and it aborted when some files
are not copied. Repeat it until it says fax services completely set up.
Reboot and fax should be running. If files missing prompt comes out
during the load of the fax console, just copy it off and computer that
has it. I think the servicepackfiles directory should have it too. Hope
this helps !

------------------8<------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,66,\
00,78,00,73,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00
"DisplayName"="Fax"
"DependOnService"=hex(7):54,00,61,00,70,00,69,00,53,00,72,00,76,00,00,00,52,00,\

70,00,63,00,53,00,73,00,00,00,50,00,6c,00,75,00,67,00,50,00,6c,00,61,00,79,\
00,00,00,53,00,70,00,6f,00,6f,00,6c,00,65,00,72,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Enables you to send and receive faxes, utilizing fax
resources available on this computer or on the network."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Performance]
"Open"="OpenFaxPerformanceData"
"Close"="CloseFaxPerformanceData"
"Collect"="CollectFaxPerformanceData"
"Library"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

00,5c,00,66,00,78,00,73,00,70,00,65,00,72,00,66,00,2e,00,64,00,6c,00,6c,00,\
00,00
"Last Counter"=dword:00000946
"Last Help"=dword:00000947
"First Counter"=dword:00000928
"First Help"=dword:00000929
"Object List"="2344"
"WbemAdapFileSignature"=hex:f5,c6,b6,2d,68,fe,d6,f9,d0,6f,72,cf,53,3e,c1,3f
"WbemAdapFileTime"=hex:c0,17,ba,05,52,f1,c3,01
"WbemAdapFileSize"=dword:00002200
"WbemAdapStatus"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Security]
"Security"=hex:01,00,14,80,a4,00,00,00,b0,00,00,00,14,00,00,00,30,00,00,00,02,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,74,00,05,00,00,00,00,00,14,00,14,00,00,00,01,01,00,00,00,00,00,\

01,00,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\

00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\

00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,\

02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,\
05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Enum]
"0"="Root\\LEGACY_FAX\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

-------------8<---------------------------
 
R

Russ Valentine [MVP-Outlook]

Good questions all.
What would be helpful to know is the precise steps that produced the problem
in each case. Each case differs, so that is not reported consistently.
Reports need to include:
1. Whether these are first time installs with HCL supported modems or
reinstalls
2. If the latter, was fax first installed before SP2 or after.
3. Precise steps used in the installation along with prompts, outcomes and
error messages.

Comments like "fax was no longer installed" are unclear and suggest there is
a lot more to the story than has been revealed. Microsoft has not been able
to reproduce this in house last I heard, so the more precise steps to repro
the better the chances for a fix.
--
Russ Valentine
[MVP-Outlook]
keithman said:
Russ,

My description of this problem appears in a previous message (12/6/04) in
this thread. Those registry changes mercuxio suggests do look drastic,
but
MANY people are having the same and similar problem, and no one seems to
have
a solution. It appears that the problem is due to SP2. The symptoms are
that fax services wizard cannot successfully install fax services. (See my
previous message). The effect of the problem SIGNIFICANT: we have no fax
capabilities. How could Microsoft a) not know about this, and b) not rush
to
fix it?

Keithman

Russ Valentine said:
Interesting.
Could you tell us what problem you were having in the first place and
what
steps lead up to it?
Not sure I'd recommend exporting registry settings from one system to
another to the masses. I'd sure make careful registry backups first.
Glad
it worked for you.
--
Russ Valentine
[MVP-Outlook]
mercuxio said:
Hi guys,

I have the similar problem and after a few hours figuring out (No one
on the Internet has the solution), I finally solved it. First, I
realised that the Fax service was no longer installed but all the files
are indeed in the windows\system32 directory. So I proceed with another
laptop with the fax service installed and exported out the registry
entry for the fax service. See below. Copy and paste into some text
editor. save as *.reg and register it into your registry. Reboot and
your fax service should be running. Next, just go into Windows
component setup and tick the fax services. Let Windows install the
files. Just cancel when it requests for directory of files and proceed
with the installation without that file. Do the same for every file. Do
it a couple of times. I did it 3 times and it aborted when some files
are not copied. Repeat it until it says fax services completely set up.
Reboot and fax should be running. If files missing prompt comes out
during the load of the fax console, just copy it off and computer that
has it. I think the servicepackfiles directory should have it too. Hope
this helps !

------------------8<------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,66,\
00,78,00,73,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00
"DisplayName"="Fax"
"DependOnService"=hex(7):54,00,61,00,70,00,69,00,53,00,72,00,76,00,00,00,52,00,\

70,00,63,00,53,00,73,00,00,00,50,00,6c,00,75,00,67,00,50,00,6c,00,61,00,79,\
00,00,00,53,00,70,00,6f,00,6f,00,6c,00,65,00,72,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Enables you to send and receive faxes, utilizing fax
resources available on this computer or on the network."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Performance]
"Open"="OpenFaxPerformanceData"
"Close"="CloseFaxPerformanceData"
"Collect"="CollectFaxPerformanceData"
"Library"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

00,5c,00,66,00,78,00,73,00,70,00,65,00,72,00,66,00,2e,00,64,00,6c,00,6c,00,\
00,00
"Last Counter"=dword:00000946
"Last Help"=dword:00000947
"First Counter"=dword:00000928
"First Help"=dword:00000929
"Object List"="2344"
"WbemAdapFileSignature"=hex:f5,c6,b6,2d,68,fe,d6,f9,d0,6f,72,cf,53,3e,c1,3f
"WbemAdapFileTime"=hex:c0,17,ba,05,52,f1,c3,01
"WbemAdapFileSize"=dword:00002200
"WbemAdapStatus"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Security]
"Security"=hex:01,00,14,80,a4,00,00,00,b0,00,00,00,14,00,00,00,30,00,00,00,02,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,74,00,05,00,00,00,00,00,14,00,14,00,00,00,01,01,00,00,00,00,00,\

01,00,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\

00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\

00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,\

02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,\
05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Enum]
"0"="Root\\LEGACY_FAX\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

-------------8<---------------------------
 
G

Guest

Hi All

I'm having the same problem.
Here is my report:

1. Originally HP Pavilion zv52240us with Windows XP Home SP1 pre-installed.
2. I installed fax services with the wizard (Add/remove windows components).
Everything was ok. I could send and receives faxes with no problem.
3. Windows update automatically installed SP2.
4. Next time I used fax console it stated it couldn't find any fax printer
and crashed.
5. Using again the "add/remove windows components" I uncheked the fax
services to uninstall them.
6. Then I re-install them (wizard again). No problems, no missing files
messages, no asking for location. Last message says it was a succesfull
installation, but actually there's nothing installed. Fax services again are
uncheked at the "add/remove windows components". There is not a registry key
for the fax at the registry nor a printer fax at the printers panel.
Start>Programs>Accesories>Communications>Fax>(Empty).

Looking at the log file of the installation it states near the end that it
"failed to start fax service, rc=0x426" and "Failed to install fax service.
This is a fatal error, abandoning fax install...rc=0x426", after that it
perfoms rollback and unistalls everything but I never get any error message
during installation.

I can send the complete log file if needed.

I've also already tried the solution given by "mercuxio". The fax registry
goes ok, but when I use the wizard again it goes exactly the same way and at
the end the new fax registry is erased automatically. By the way, after
adding the fax registry key and rebooting, the fax service is stopped. If I
try to start it I get I message that the service started and then stopped
again automatically.

I've also tried uninstalling the SP2. After uninstalling it, I used the
wizard and again got the exact same result. I updated again to SP2.

llorchthx
Russ Valentine said:
Good questions all.
What would be helpful to know is the precise steps that produced the problem
in each case. Each case differs, so that is not reported consistently.
Reports need to include:
1. Whether these are first time installs with HCL supported modems or
reinstalls
2. If the latter, was fax first installed before SP2 or after.
3. Precise steps used in the installation along with prompts, outcomes and
error messages.

Comments like "fax was no longer installed" are unclear and suggest there is
a lot more to the story than has been revealed. Microsoft has not been able
to reproduce this in house last I heard, so the more precise steps to repro
the better the chances for a fix.
--
Russ Valentine
[MVP-Outlook]
keithman said:
Russ,

My description of this problem appears in a previous message (12/6/04) in
this thread. Those registry changes mercuxio suggests do look drastic,
but
MANY people are having the same and similar problem, and no one seems to
have
a solution. It appears that the problem is due to SP2. The symptoms are
that fax services wizard cannot successfully install fax services. (See my
previous message). The effect of the problem SIGNIFICANT: we have no fax
capabilities. How could Microsoft a) not know about this, and b) not rush
to
fix it?

Keithman

Russ Valentine said:
Interesting.
Could you tell us what problem you were having in the first place and
what
steps lead up to it?
Not sure I'd recommend exporting registry settings from one system to
another to the masses. I'd sure make careful registry backups first.
Glad
it worked for you.
--
Russ Valentine
[MVP-Outlook]
Hi guys,

I have the similar problem and after a few hours figuring out (No one
on the Internet has the solution), I finally solved it. First, I
realised that the Fax service was no longer installed but all the files
are indeed in the windows\system32 directory. So I proceed with another
laptop with the fax service installed and exported out the registry
entry for the fax service. See below. Copy and paste into some text
editor. save as *.reg and register it into your registry. Reboot and
your fax service should be running. Next, just go into Windows
component setup and tick the fax services. Let Windows install the
files. Just cancel when it requests for directory of files and proceed
with the installation without that file. Do the same for every file. Do
it a couple of times. I did it 3 times and it aborted when some files
are not copied. Repeat it until it says fax services completely set up.
Reboot and fax should be running. If files missing prompt comes out
during the load of the fax console, just copy it off and computer that
has it. I think the servicepackfiles directory should have it too. Hope
this helps !

------------------8<------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,66,\
00,78,00,73,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00
"DisplayName"="Fax"
"DependOnService"=hex(7):54,00,61,00,70,00,69,00,53,00,72,00,76,00,00,00,52,00,\

70,00,63,00,53,00,73,00,00,00,50,00,6c,00,75,00,67,00,50,00,6c,00,61,00,79,\
00,00,00,53,00,70,00,6f,00,6f,00,6c,00,65,00,72,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Enables you to send and receive faxes, utilizing fax
resources available on this computer or on the network."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Performance]
"Open"="OpenFaxPerformanceData"
"Close"="CloseFaxPerformanceData"
"Collect"="CollectFaxPerformanceData"
"Library"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

00,5c,00,66,00,78,00,73,00,70,00,65,00,72,00,66,00,2e,00,64,00,6c,00,6c,00,\
00,00
"Last Counter"=dword:00000946
"Last Help"=dword:00000947
"First Counter"=dword:00000928
"First Help"=dword:00000929
"Object List"="2344"
"WbemAdapFileSignature"=hex:f5,c6,b6,2d,68,fe,d6,f9,d0,6f,72,cf,53,3e,c1,3f
"WbemAdapFileTime"=hex:c0,17,ba,05,52,f1,c3,01
"WbemAdapFileSize"=dword:00002200
"WbemAdapStatus"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Security]
"Security"=hex:01,00,14,80,a4,00,00,00,b0,00,00,00,14,00,00,00,30,00,00,00,02,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,74,00,05,00,00,00,00,00,14,00,14,00,00,00,01,01,00,00,00,00,00,\

01,00,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\

00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\

00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,\

02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,\
05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Enum]
"0"="Root\\LEGACY_FAX\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

-------------8<---------------------------
 
R

Russ Valentine [MVP-Outlook]

Good information.
On point 4, what steps did you use and at what point did you get the error
message? What was the nature of the "crash" and did anything appear in Event
Viewer?
Send me the faxsetup.log from your subsequent steps to reinstall. I'll get
it to the developers.
--
Russ Valentine
[MVP-Outlook]
llorchthx said:
Hi All

I'm having the same problem.
Here is my report:

1. Originally HP Pavilion zv52240us with Windows XP Home SP1
pre-installed.
2. I installed fax services with the wizard (Add/remove windows
components).
Everything was ok. I could send and receives faxes with no problem.
3. Windows update automatically installed SP2.
4. Next time I used fax console it stated it couldn't find any fax printer
and crashed.
5. Using again the "add/remove windows components" I uncheked the fax
services to uninstall them.
6. Then I re-install them (wizard again). No problems, no missing files
messages, no asking for location. Last message says it was a succesfull
installation, but actually there's nothing installed. Fax services again
are
uncheked at the "add/remove windows components". There is not a registry
key
for the fax at the registry nor a printer fax at the printers panel.
Start>Programs>Accesories>Communications>Fax>(Empty).

Looking at the log file of the installation it states near the end that it
"failed to start fax service, rc=0x426" and "Failed to install fax
service.
This is a fatal error, abandoning fax install...rc=0x426", after that it
perfoms rollback and unistalls everything but I never get any error
message
during installation.

I can send the complete log file if needed.

I've also already tried the solution given by "mercuxio". The fax registry
goes ok, but when I use the wizard again it goes exactly the same way and
at
the end the new fax registry is erased automatically. By the way, after
adding the fax registry key and rebooting, the fax service is stopped. If
I
try to start it I get I message that the service started and then stopped
again automatically.

I've also tried uninstalling the SP2. After uninstalling it, I used the
wizard and again got the exact same result. I updated again to SP2.

llorchthx
Russ Valentine said:
Good questions all.
What would be helpful to know is the precise steps that produced the
problem
in each case. Each case differs, so that is not reported consistently.
Reports need to include:
1. Whether these are first time installs with HCL supported modems or
reinstalls
2. If the latter, was fax first installed before SP2 or after.
3. Precise steps used in the installation along with prompts, outcomes
and
error messages.

Comments like "fax was no longer installed" are unclear and suggest there
is
a lot more to the story than has been revealed. Microsoft has not been
able
to reproduce this in house last I heard, so the more precise steps to
repro
the better the chances for a fix.
--
Russ Valentine
[MVP-Outlook]
keithman said:
Russ,

My description of this problem appears in a previous message (12/6/04)
in
this thread. Those registry changes mercuxio suggests do look drastic,
but
MANY people are having the same and similar problem, and no one seems
to
have
a solution. It appears that the problem is due to SP2. The symptoms
are
that fax services wizard cannot successfully install fax services. (See
my
previous message). The effect of the problem SIGNIFICANT: we have no
fax
capabilities. How could Microsoft a) not know about this, and b) not
rush
to
fix it?

Keithman

:

Interesting.
Could you tell us what problem you were having in the first place and
what
steps lead up to it?
Not sure I'd recommend exporting registry settings from one system to
another to the masses. I'd sure make careful registry backups first.
Glad
it worked for you.
--
Russ Valentine
[MVP-Outlook]
Hi guys,

I have the similar problem and after a few hours figuring out (No
one
on the Internet has the solution), I finally solved it. First, I
realised that the Fax service was no longer installed but all the
files
are indeed in the windows\system32 directory. So I proceed with
another
laptop with the fax service installed and exported out the registry
entry for the fax service. See below. Copy and paste into some text
editor. save as *.reg and register it into your registry. Reboot and
your fax service should be running. Next, just go into Windows
component setup and tick the fax services. Let Windows install the
files. Just cancel when it requests for directory of files and
proceed
with the installation without that file. Do the same for every file.
Do
it a couple of times. I did it 3 times and it aborted when some
files
are not copied. Repeat it until it says fax services completely set
up.
Reboot and fax should be running. If files missing prompt comes out
during the load of the fax console, just copy it off and computer
that
has it. I think the servicepackfiles directory should have it too.
Hope
this helps !

------------------8<------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,66,\
00,78,00,73,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00
"DisplayName"="Fax"
"DependOnService"=hex(7):54,00,61,00,70,00,69,00,53,00,72,00,76,00,00,00,52,00,\

70,00,63,00,53,00,73,00,00,00,50,00,6c,00,75,00,67,00,50,00,6c,00,61,00,79,\
00,00,00,53,00,70,00,6f,00,6f,00,6c,00,65,00,72,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Enables you to send and receive faxes, utilizing fax
resources available on this computer or on the network."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Performance]
"Open"="OpenFaxPerformanceData"
"Close"="CloseFaxPerformanceData"
"Collect"="CollectFaxPerformanceData"
"Library"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

00,5c,00,66,00,78,00,73,00,70,00,65,00,72,00,66,00,2e,00,64,00,6c,00,6c,00,\
00,00
"Last Counter"=dword:00000946
"Last Help"=dword:00000947
"First Counter"=dword:00000928
"First Help"=dword:00000929
"Object List"="2344"
"WbemAdapFileSignature"=hex:f5,c6,b6,2d,68,fe,d6,f9,d0,6f,72,cf,53,3e,c1,3f
"WbemAdapFileTime"=hex:c0,17,ba,05,52,f1,c3,01
"WbemAdapFileSize"=dword:00002200
"WbemAdapStatus"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Security]
"Security"=hex:01,00,14,80,a4,00,00,00,b0,00,00,00,14,00,00,00,30,00,00,00,02,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,74,00,05,00,00,00,00,00,14,00,14,00,00,00,01,01,00,00,00,00,00,\

01,00,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\

00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\

00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,\

02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,\
05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Enum]
"0"="Root\\LEGACY_FAX\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

-------------8<---------------------------
 
Ad

Advertisements

G

Guest

Ok... I'll send you the log file.

about point 4:
(4. Next time I used fax console it stated it couldn't find any fax printer
and crashed)
I was going to send and image as a fax (a black & white bitmap that I had
succesfully sent in another ocassion as a fax before the SP2 update). I
opened it with the "Windows Picture and Fax Viewer" and used the printer
icon. The "Photo printing wizard" started. I select the fax from the printers
pulldown menu. There was about a minute wait time and I got this message
saying that it couldn't connect (or reach, I don't remember the exact
wording). After that the wizard canceled itself. Then I double click my "fax
console" desktop icon. The console started but with a message at the bottom
right corner stating it couldn't connect to the fax (same as the other
message error). I couldn't use any function on the console and I had to shut
it down with the "windows task manager". I've tried a couple of times again
(without and with rebooting) but always the same result. After that I proceed
to uninstall and re-install fax services as I already described.

hope someone can find a solution soon
thanx

llorchthx


Russ Valentine said:
Good information.
On point 4, what steps did you use and at what point did you get the error
message? What was the nature of the "crash" and did anything appear in Event
Viewer?
Send me the faxsetup.log from your subsequent steps to reinstall. I'll get
it to the developers.
--
Russ Valentine
[MVP-Outlook]
llorchthx said:
Hi All

I'm having the same problem.
Here is my report:

1. Originally HP Pavilion zv52240us with Windows XP Home SP1
pre-installed.
2. I installed fax services with the wizard (Add/remove windows
components).
Everything was ok. I could send and receives faxes with no problem.
3. Windows update automatically installed SP2.
4. Next time I used fax console it stated it couldn't find any fax printer
and crashed.
5. Using again the "add/remove windows components" I uncheked the fax
services to uninstall them.
6. Then I re-install them (wizard again). No problems, no missing files
messages, no asking for location. Last message says it was a succesfull
installation, but actually there's nothing installed. Fax services again
are
uncheked at the "add/remove windows components". There is not a registry
key
for the fax at the registry nor a printer fax at the printers panel.
Start>Programs>Accesories>Communications>Fax>(Empty).

Looking at the log file of the installation it states near the end that it
"failed to start fax service, rc=0x426" and "Failed to install fax
service.
This is a fatal error, abandoning fax install...rc=0x426", after that it
perfoms rollback and unistalls everything but I never get any error
message
during installation.

I can send the complete log file if needed.

I've also already tried the solution given by "mercuxio". The fax registry
goes ok, but when I use the wizard again it goes exactly the same way and
at
the end the new fax registry is erased automatically. By the way, after
adding the fax registry key and rebooting, the fax service is stopped. If
I
try to start it I get I message that the service started and then stopped
again automatically.

I've also tried uninstalling the SP2. After uninstalling it, I used the
wizard and again got the exact same result. I updated again to SP2.

llorchthx
Russ Valentine said:
Good questions all.
What would be helpful to know is the precise steps that produced the
problem
in each case. Each case differs, so that is not reported consistently.
Reports need to include:
1. Whether these are first time installs with HCL supported modems or
reinstalls
2. If the latter, was fax first installed before SP2 or after.
3. Precise steps used in the installation along with prompts, outcomes
and
error messages.

Comments like "fax was no longer installed" are unclear and suggest there
is
a lot more to the story than has been revealed. Microsoft has not been
able
to reproduce this in house last I heard, so the more precise steps to
repro
the better the chances for a fix.
--
Russ Valentine
[MVP-Outlook]
Russ,

My description of this problem appears in a previous message (12/6/04)
in
this thread. Those registry changes mercuxio suggests do look drastic,
but
MANY people are having the same and similar problem, and no one seems
to
have
a solution. It appears that the problem is due to SP2. The symptoms
are
that fax services wizard cannot successfully install fax services. (See
my
previous message). The effect of the problem SIGNIFICANT: we have no
fax
capabilities. How could Microsoft a) not know about this, and b) not
rush
to
fix it?

Keithman

:

Interesting.
Could you tell us what problem you were having in the first place and
what
steps lead up to it?
Not sure I'd recommend exporting registry settings from one system to
another to the masses. I'd sure make careful registry backups first.
Glad
it worked for you.
--
Russ Valentine
[MVP-Outlook]
Hi guys,

I have the similar problem and after a few hours figuring out (No
one
on the Internet has the solution), I finally solved it. First, I
realised that the Fax service was no longer installed but all the
files
are indeed in the windows\system32 directory. So I proceed with
another
laptop with the fax service installed and exported out the registry
entry for the fax service. See below. Copy and paste into some text
editor. save as *.reg and register it into your registry. Reboot and
your fax service should be running. Next, just go into Windows
component setup and tick the fax services. Let Windows install the
files. Just cancel when it requests for directory of files and
proceed
with the installation without that file. Do the same for every file.
Do
it a couple of times. I did it 3 times and it aborted when some
files
are not copied. Repeat it until it says fax services completely set
up.
Reboot and fax should be running. If files missing prompt comes out
during the load of the fax console, just copy it off and computer
that
has it. I think the servicepackfiles directory should have it too.
Hope
this helps !

------------------8<------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,66,\
00,78,00,73,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00
"DisplayName"="Fax"
"DependOnService"=hex(7):54,00,61,00,70,00,69,00,53,00,72,00,76,00,00,00,52,00,\

70,00,63,00,53,00,73,00,00,00,50,00,6c,00,75,00,67,00,50,00,6c,00,61,00,79,\
00,00,00,53,00,70,00,6f,00,6f,00,6c,00,65,00,72,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Enables you to send and receive faxes, utilizing fax
resources available on this computer or on the network."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Performance]
"Open"="OpenFaxPerformanceData"
"Close"="CloseFaxPerformanceData"
"Collect"="CollectFaxPerformanceData"
"Library"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

00,5c,00,66,00,78,00,73,00,70,00,65,00,72,00,66,00,2e,00,64,00,6c,00,6c,00,\
00,00
"Last Counter"=dword:00000946
"Last Help"=dword:00000947
"First Counter"=dword:00000928
"First Help"=dword:00000929
"Object List"="2344"
"WbemAdapFileSignature"=hex:f5,c6,b6,2d,68,fe,d6,f9,d0,6f,72,cf,53,3e,c1,3f
"WbemAdapFileTime"=hex:c0,17,ba,05,52,f1,c3,01
"WbemAdapFileSize"=dword:00002200
"WbemAdapStatus"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Security]
"Security"=hex:01,00,14,80,a4,00,00,00,b0,00,00,00,14,00,00,00,30,00,00,00,02,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,74,00,05,00,00,00,00,00,14,00,14,00,00,00,01,01,00,00,00,00,00,\

01,00,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\

00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\

00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,\

02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,\
05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Enum]
"0"="Root\\LEGACY_FAX\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

-------------8<---------------------------
 
S

Spiderman

Hello to everybody.

I'll add my problem to the list:

I've tried to install the Windows XP fax functions for the first time (I run
XP Home ed. with SP2). The installation apparently worked fine, but when I
run the fax console it did not recognize any fax printer (although the fax
local ports have been created).

After uninstalling and re-installing (also re-booting) several times, I gave
up, and tried with a commercial software: Fax Machine. Well, it worked
perfectly fine from the very first time (I guess it installed its own fax
driver).

BTW, my fax/modem is a PCI Actiontec card running on Conexant chips, and I
have downloaded and installed the most recent drivers available

Since Fax Machine was just a demo version, now I have disinstalled it and am
at ground zero. Any idea onhow to have the windows fax capabilities working?

Thanks for any help on regard

Robert




llorchthx said:
Ok... I'll send you the log file.

about point 4:
(4. Next time I used fax console it stated it couldn't find any fax
printer
and crashed)
I was going to send and image as a fax (a black & white bitmap that I had
succesfully sent in another ocassion as a fax before the SP2 update). I
opened it with the "Windows Picture and Fax Viewer" and used the printer
icon. The "Photo printing wizard" started. I select the fax from the
printers
pulldown menu. There was about a minute wait time and I got this message
saying that it couldn't connect (or reach, I don't remember the exact
wording). After that the wizard canceled itself. Then I double click my
"fax
console" desktop icon. The console started but with a message at the
bottom
right corner stating it couldn't connect to the fax (same as the other
message error). I couldn't use any function on the console and I had to
shut
it down with the "windows task manager". I've tried a couple of times
again
(without and with rebooting) but always the same result. After that I
proceed
to uninstall and re-install fax services as I already described.

hope someone can find a solution soon
thanx

llorchthx


Russ Valentine said:
Good information.
On point 4, what steps did you use and at what point did you get the
error
message? What was the nature of the "crash" and did anything appear in
Event
Viewer?
Send me the faxsetup.log from your subsequent steps to reinstall. I'll
get
it to the developers.
--
Russ Valentine
[MVP-Outlook]
llorchthx said:
Hi All

I'm having the same problem.
Here is my report:

1. Originally HP Pavilion zv52240us with Windows XP Home SP1
pre-installed.
2. I installed fax services with the wizard (Add/remove windows
components).
Everything was ok. I could send and receives faxes with no problem.
3. Windows update automatically installed SP2.
4. Next time I used fax console it stated it couldn't find any fax
printer
and crashed.
5. Using again the "add/remove windows components" I uncheked the fax
services to uninstall them.
6. Then I re-install them (wizard again). No problems, no missing files
messages, no asking for location. Last message says it was a succesfull
installation, but actually there's nothing installed. Fax services
again
are
uncheked at the "add/remove windows components". There is not a
registry
key
for the fax at the registry nor a printer fax at the printers panel.
Start>Programs>Accesories>Communications>Fax>(Empty).

Looking at the log file of the installation it states near the end that
it
"failed to start fax service, rc=0x426" and "Failed to install fax
service.
This is a fatal error, abandoning fax install...rc=0x426", after that
it
perfoms rollback and unistalls everything but I never get any error
message
during installation.

I can send the complete log file if needed.

I've also already tried the solution given by "mercuxio". The fax
registry
goes ok, but when I use the wizard again it goes exactly the same way
and
at
the end the new fax registry is erased automatically. By the way, after
adding the fax registry key and rebooting, the fax service is stopped.
If
I
try to start it I get I message that the service started and then
stopped
again automatically.

I've also tried uninstalling the SP2. After uninstalling it, I used the
wizard and again got the exact same result. I updated again to SP2.

llorchthx
:

Good questions all.
What would be helpful to know is the precise steps that produced the
problem
in each case. Each case differs, so that is not reported consistently.
Reports need to include:
1. Whether these are first time installs with HCL supported modems or
reinstalls
2. If the latter, was fax first installed before SP2 or after.
3. Precise steps used in the installation along with prompts, outcomes
and
error messages.

Comments like "fax was no longer installed" are unclear and suggest
there
is
a lot more to the story than has been revealed. Microsoft has not been
able
to reproduce this in house last I heard, so the more precise steps to
repro
the better the chances for a fix.
--
Russ Valentine
[MVP-Outlook]
Russ,

My description of this problem appears in a previous message
(12/6/04)
in
this thread. Those registry changes mercuxio suggests do look
drastic,
but
MANY people are having the same and similar problem, and no one
seems
to
have
a solution. It appears that the problem is due to SP2. The
symptoms
are
that fax services wizard cannot successfully install fax services.
(See
my
previous message). The effect of the problem SIGNIFICANT: we have
no
fax
capabilities. How could Microsoft a) not know about this, and b)
not
rush
to
fix it?

Keithman

:

Interesting.
Could you tell us what problem you were having in the first place
and
what
steps lead up to it?
Not sure I'd recommend exporting registry settings from one system
to
another to the masses. I'd sure make careful registry backups
first.
Glad
it worked for you.
--
Russ Valentine
[MVP-Outlook]
Hi guys,

I have the similar problem and after a few hours figuring out (No
one
on the Internet has the solution), I finally solved it. First, I
realised that the Fax service was no longer installed but all the
files
are indeed in the windows\system32 directory. So I proceed with
another
laptop with the fax service installed and exported out the
registry
entry for the fax service. See below. Copy and paste into some
text
editor. save as *.reg and register it into your registry. Reboot
and
your fax service should be running. Next, just go into Windows
component setup and tick the fax services. Let Windows install
the
files. Just cancel when it requests for directory of files and
proceed
with the installation without that file. Do the same for every
file.
Do
it a couple of times. I did it 3 times and it aborted when some
files
are not copied. Repeat it until it says fax services completely
set
up.
Reboot and fax should be running. If files missing prompt comes
out
during the load of the fax console, just copy it off and computer
that
has it. I think the servicepackfiles directory should have it
too.
Hope
this helps !

------------------8<------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,66,\
00,78,00,73,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00
"DisplayName"="Fax"
"DependOnService"=hex(7):54,00,61,00,70,00,69,00,53,00,72,00,76,00,00,00,52,00,\

70,00,63,00,53,00,73,00,00,00,50,00,6c,00,75,00,67,00,50,00,6c,00,61,00,79,\
00,00,00,53,00,70,00,6f,00,6f,00,6c,00,65,00,72,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Enables you to send and receive faxes, utilizing
fax
resources available on this computer or on the network."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Performance]
"Open"="OpenFaxPerformanceData"
"Close"="CloseFaxPerformanceData"
"Collect"="CollectFaxPerformanceData"
"Library"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

00,5c,00,66,00,78,00,73,00,70,00,65,00,72,00,66,00,2e,00,64,00,6c,00,6c,00,\
00,00
"Last Counter"=dword:00000946
"Last Help"=dword:00000947
"First Counter"=dword:00000928
"First Help"=dword:00000929
"Object List"="2344"
"WbemAdapFileSignature"=hex:f5,c6,b6,2d,68,fe,d6,f9,d0,6f,72,cf,53,3e,c1,3f
"WbemAdapFileTime"=hex:c0,17,ba,05,52,f1,c3,01
"WbemAdapFileSize"=dword:00002200
"WbemAdapStatus"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Security]
"Security"=hex:01,00,14,80,a4,00,00,00,b0,00,00,00,14,00,00,00,30,00,00,00,02,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,74,00,05,00,00,00,00,00,14,00,14,00,00,00,01,01,00,00,00,00,00,\

01,00,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\

00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\

00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,\

02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,\
05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Enum]
"0"="Root\\LEGACY_FAX\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

-------------8<---------------------------
 
R

Russ Valentine [MVP-Outlook]

No way to pursue your problem. You kept none of the relevant information
from the installation of Windows XP Fax. The introduction of a second fax
program muddies the waters completely. Uninstalling it may still have left
commands written to your modem. Just posting your modem tell us nothing. We
haven't time to search the HCL list for you.
--
Russ Valentine
[MVP-Outlook]
Spiderman said:
Hello to everybody.

I'll add my problem to the list:

I've tried to install the Windows XP fax functions for the first time (I
run XP Home ed. with SP2). The installation apparently worked fine, but
when I run the fax console it did not recognize any fax printer (although
the fax local ports have been created).

After uninstalling and re-installing (also re-booting) several times, I
gave up, and tried with a commercial software: Fax Machine. Well, it
worked perfectly fine from the very first time (I guess it installed its
own fax driver).

BTW, my fax/modem is a PCI Actiontec card running on Conexant chips, and I
have downloaded and installed the most recent drivers available

Since Fax Machine was just a demo version, now I have disinstalled it and
am at ground zero. Any idea onhow to have the windows fax capabilities
working?

Thanks for any help on regard

Robert




llorchthx said:
Ok... I'll send you the log file.

about point 4:
(4. Next time I used fax console it stated it couldn't find any fax
printer
and crashed)
I was going to send and image as a fax (a black & white bitmap that I had
succesfully sent in another ocassion as a fax before the SP2 update). I
opened it with the "Windows Picture and Fax Viewer" and used the printer
icon. The "Photo printing wizard" started. I select the fax from the
printers
pulldown menu. There was about a minute wait time and I got this message
saying that it couldn't connect (or reach, I don't remember the exact
wording). After that the wizard canceled itself. Then I double click my
"fax
console" desktop icon. The console started but with a message at the
bottom
right corner stating it couldn't connect to the fax (same as the other
message error). I couldn't use any function on the console and I had to
shut
it down with the "windows task manager". I've tried a couple of times
again
(without and with rebooting) but always the same result. After that I
proceed
to uninstall and re-install fax services as I already described.

hope someone can find a solution soon
thanx

llorchthx


Russ Valentine said:
Good information.
On point 4, what steps did you use and at what point did you get the
error
message? What was the nature of the "crash" and did anything appear in
Event
Viewer?
Send me the faxsetup.log from your subsequent steps to reinstall. I'll
get
it to the developers.
--
Russ Valentine
[MVP-Outlook]
Hi All

I'm having the same problem.
Here is my report:

1. Originally HP Pavilion zv52240us with Windows XP Home SP1
pre-installed.
2. I installed fax services with the wizard (Add/remove windows
components).
Everything was ok. I could send and receives faxes with no problem.
3. Windows update automatically installed SP2.
4. Next time I used fax console it stated it couldn't find any fax
printer
and crashed.
5. Using again the "add/remove windows components" I uncheked the fax
services to uninstall them.
6. Then I re-install them (wizard again). No problems, no missing
files
messages, no asking for location. Last message says it was a
succesfull
installation, but actually there's nothing installed. Fax services
again
are
uncheked at the "add/remove windows components". There is not a
registry
key
for the fax at the registry nor a printer fax at the printers panel.
Start>Programs>Accesories>Communications>Fax>(Empty).

Looking at the log file of the installation it states near the end
that it
"failed to start fax service, rc=0x426" and "Failed to install fax
service.
This is a fatal error, abandoning fax install...rc=0x426", after that
it
perfoms rollback and unistalls everything but I never get any error
message
during installation.

I can send the complete log file if needed.

I've also already tried the solution given by "mercuxio". The fax
registry
goes ok, but when I use the wizard again it goes exactly the same way
and
at
the end the new fax registry is erased automatically. By the way,
after
adding the fax registry key and rebooting, the fax service is stopped.
If
I
try to start it I get I message that the service started and then
stopped
again automatically.

I've also tried uninstalling the SP2. After uninstalling it, I used
the
wizard and again got the exact same result. I updated again to SP2.

llorchthx
:

Good questions all.
What would be helpful to know is the precise steps that produced the
problem
in each case. Each case differs, so that is not reported
consistently.
Reports need to include:
1. Whether these are first time installs with HCL supported modems or
reinstalls
2. If the latter, was fax first installed before SP2 or after.
3. Precise steps used in the installation along with prompts,
outcomes
and
error messages.

Comments like "fax was no longer installed" are unclear and suggest
there
is
a lot more to the story than has been revealed. Microsoft has not
been
able
to reproduce this in house last I heard, so the more precise steps to
repro
the better the chances for a fix.
--
Russ Valentine
[MVP-Outlook]
Russ,

My description of this problem appears in a previous message
(12/6/04)
in
this thread. Those registry changes mercuxio suggests do look
drastic,
but
MANY people are having the same and similar problem, and no one
seems
to
have
a solution. It appears that the problem is due to SP2. The
symptoms
are
that fax services wizard cannot successfully install fax services.
(See
my
previous message). The effect of the problem SIGNIFICANT: we have
no
fax
capabilities. How could Microsoft a) not know about this, and b)
not
rush
to
fix it?

Keithman

:

Interesting.
Could you tell us what problem you were having in the first place
and
what
steps lead up to it?
Not sure I'd recommend exporting registry settings from one system
to
another to the masses. I'd sure make careful registry backups
first.
Glad
it worked for you.
--
Russ Valentine
[MVP-Outlook]
Hi guys,

I have the similar problem and after a few hours figuring out
(No
one
on the Internet has the solution), I finally solved it. First, I
realised that the Fax service was no longer installed but all
the
files
are indeed in the windows\system32 directory. So I proceed with
another
laptop with the fax service installed and exported out the
registry
entry for the fax service. See below. Copy and paste into some
text
editor. save as *.reg and register it into your registry. Reboot
and
your fax service should be running. Next, just go into Windows
component setup and tick the fax services. Let Windows install
the
files. Just cancel when it requests for directory of files and
proceed
with the installation without that file. Do the same for every
file.
Do
it a couple of times. I did it 3 times and it aborted when some
files
are not copied. Repeat it until it says fax services completely
set
up.
Reboot and fax should be running. If files missing prompt comes
out
during the load of the fax console, just copy it off and
computer
that
has it. I think the servicepackfiles directory should have it
too.
Hope
this helps !

------------------8<------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,66,\
00,78,00,73,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00
"DisplayName"="Fax"
"DependOnService"=hex(7):54,00,61,00,70,00,69,00,53,00,72,00,76,00,00,00,52,00,\

70,00,63,00,53,00,73,00,00,00,50,00,6c,00,75,00,67,00,50,00,6c,00,61,00,79,\
00,00,00,53,00,70,00,6f,00,6f,00,6c,00,65,00,72,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Enables you to send and receive faxes, utilizing
fax
resources available on this computer or on the network."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Performance]
"Open"="OpenFaxPerformanceData"
"Close"="CloseFaxPerformanceData"
"Collect"="CollectFaxPerformanceData"
"Library"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

00,5c,00,66,00,78,00,73,00,70,00,65,00,72,00,66,00,2e,00,64,00,6c,00,6c,00,\
00,00
"Last Counter"=dword:00000946
"Last Help"=dword:00000947
"First Counter"=dword:00000928
"First Help"=dword:00000929
"Object List"="2344"
"WbemAdapFileSignature"=hex:f5,c6,b6,2d,68,fe,d6,f9,d0,6f,72,cf,53,3e,c1,3f
"WbemAdapFileTime"=hex:c0,17,ba,05,52,f1,c3,01
"WbemAdapFileSize"=dword:00002200
"WbemAdapStatus"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Security]
"Security"=hex:01,00,14,80,a4,00,00,00,b0,00,00,00,14,00,00,00,30,00,00,00,02,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,74,00,05,00,00,00,00,00,14,00,14,00,00,00,01,01,00,00,00,00,00,\

01,00,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\

00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\

00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,\

02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,\
05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax\Enum]
"0"="Root\\LEGACY_FAX\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

-------------8<---------------------------
 
G

Guest

Any luck? Please post solution.

John Louis said:
Have been battling with this problem for some time now and have also been
corresponding with Microsoft Tech Support who does not have a ready answer.

Yesterday I uninstalled SP2 in Safe Mode and did a REPAIR installation of
Windows XP SP1, BUT IT DID NOT CURE THE FAX PROBLEM !!!

Have not yet installed SP2 again.

Will keep you posted.

John



Neil said:
Not that this will be any consolation, but I have the same problem. Have been
corresponding with tech support for a week with no resolution.

Has anyone tried uninstalling SP2? I know the option exists in Add/Remove
Programs, but who knows what this might leave behind.

Tim O'Connor said:
Hi there,

just tried to install fax services - Wizard complained about missing
files - I read about that here - and I managed to feed most of them to
him, some I had to skip.

Now, the wizard runs to 100%, in the printers and fax-panel a fax
printer appears and disappears, and the fax-install-log gives me stuff like:

[11/02/04 15:03:54] [0x0564] [ERR] Failed to install the
services section in section 'Fax.CleanInstall', rc = 0x4b8
[11/02/04 15:03:54] [0x0564] [ ] } (1208)
[11/02/04 15:03:54] [0x0564] [ERR] Failed to install fax
service. This is a fatal error, abandoning fax install...rc=0x4b8
[11/02/04 15:03:54] [0x0564] [ERR] Complete Fax Install failed,
rc = 0x4b8
[11/02/04 15:03:54] [0x0564] [ ] fxocUtil_GetUninstallSection
(fax)

If you need the complete log, pls PM me.

Also tried the software panel. After running wizard, the ticked box next
to fax is gone again...
How do I fix that?

Regards,
Tim
 
Joined
May 30, 2005
Messages
1
Reaction score
0
Failure to install fax with XP SP2

Hi there,

I have been struggling with this problem for several months, after trying to install Windows Fax services on a brandnew HP Compaq nc6000 with XP SP 2 preinstalled. I just found a solution on the HP suport site dated 27 may 2005. I don't know what it does, but it works for me! After following the instructions below, the fax drivers installed like a breeze, and I just sent my first fax!

Here is the URL to the support page:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202

Here is the solution text:

Description
When attempting to install Windows XP fax software, a "Can not copy file" error message is displayed.

Solution
Perform the following steps to reinstall the fax software.


1. Click on Start > Run.

2. In the dialog box that appears, type esentutl /p %windir%\security\database\secedit.sdb. Click OK.

3. A warning message is displayed. Click OK.

4. Click Start > Shut Down > Restart to reboot your system.


You will now be able to install the fax software.


HP Repair - Customer Solution 6643
 
Ad

Advertisements

D

Dick Kistler

lobomarino said:
Hi there,

I have been struggling with this problem for several months, after
trying to install Windows Fax services on a brandnew HP Compaq nc6000
with XP SP 2 preinstalled. I just found a solution on the HP suport
site dated 27 may 2005. I don't know what it does, but it works for
me! After following the instructions below, the fax drivers installed
like a breeze, and I just sent my first fax!

Here is the URL to the support page:

http://tinyurl.com/9duoc

Here is the solution text:

Description
When attempting to install Windows XP fax software, a "Can not copy
file" error message is displayed.

Solution
Perform the following steps to reinstall the fax software.


1. Click on Start > Run.

2. In the dialog box that appears, type esentutl /p
%windir%\security\database\secedit.sdb. Click OK.

3. A warning message is displayed. Click OK.

4. Click Start > Shut Down > Restart to reboot your system.


You will now be able to install the fax software.


HP Repair - Customer Solution 6643
Same problem. Fix doesn't work. Sorry.

Dick Kistler
 
G

Guest

Hi, Dick.

Thanks for your note. With it, I have be able to install several services
on 2 Toshiba PS-30 and 2 Toshiba A-70, not only Fax services but also
Peer-to-Peer services on LAN and over the Internet.

Besides, The MS article 884018 dated from December 23, 2004, is also very
helpful. It said to ask first for a free hotfix from Microsoft, and it
explains some security risks related to the use of the esentutl tool.
 
D

Dick Kistler

Henry said:
Hi, Dick.

Thanks for your note. With it, I have be able to install several
services on 2 Toshiba PS-30 and 2 Toshiba A-70, not only Fax services
but also Peer-to-Peer services on LAN and over the Internet.

Besides, The MS article 884018 dated from December 23, 2004, is also
very helpful. It said to ask first for a free hotfix from Microsoft,
and it explains some security risks related to the use of the
esentutl tool.
Know about it. Problem was fixed when I reinstalled XP after a hard disk
failure. Have seen the MS article that you quoted. Used other PC's to fax
until I rebuilt Windows. Won't ever make use of an MS service that requires
a credit card number for a free service. This is wrong. And unnecessary.

Dick
 
G

Guest

Thanks This worked for me too on a PC P4 2.4G XP Pro SP2 and auto updates.
Feather in the cap for HP, Makes MS look poor though.
 
R

Russ Valentine [MVP-Outlook]

Hardly.
This is an OEM problem.
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption. In
addition, the fax developers have worked on some modifications to the
fxsocm.inf file that might permit installation of the fax service. This is
an unsupported workaround that I can provide offline for use at your own
risk if you provide a valid email address and can accept zip files as
attachments.
 
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G

Guest

I have just installed the fax function on XP with SP2, & if you are prepared
to remove it and start again, you might find this useful.
Like everyone else, when the 'add windows component' function stopped and
asked for the location of a file, with a message about using XP System CD, I
trudged off to find it, and then the file didn't seem to be there.
Later, when closing down the panel, I changed my mind, and with the prompted
location as shown initially in the box, I pressed 'OK'. Guess what happened?
It found file for itself, in the default location, where it was all the time
(in a .dl compressed file ok, but it coped with the extract).
What an annoying afternoon.
 
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It Worked for me!

I just thought it was something I did. After a search and a few blogs I read. I was frustrated to see nothing I haven't already done,

Then I found this fix;
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
COULDN'T HAVE BEEN EASIER!!!!
THANK YOU LOBOMARINO!!!!

Now hopefully I can get a job now that I can fax my resume!



lobomarino said:
Hi there,
I have been struggling with this problem for several months, after trying to install Windows Fax services on a brandnew HP Compaq nc6000 with XP SP 2 preinstalled. I just found a solution on the HP suport site dated 27 may 2005. I don't know what it does, but it works for me! After following the instructions below, the fax drivers installed like a breeze, and I just sent my first fax!
Here is the URL to the support page:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
Here is the solution text:
Description
When attempting to install Windows XP fax software, a "Can not copy file" error message is displayed.
Solution
Perform the following steps to reinstall the fax software.
1. Click on Start > Run.
2. In the dialog box that appears, type esentutl /p %windir%\security\database\secedit.sdb. Click OK.
3. A warning message is displayed. Click OK.
4. Click Start > Shut Down > Restart to reboot your system.
You will now be able to install the fax software.
HP Repair - Customer Solution 6643
 
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after all these years...
:)))
i have the same problem of the fax installation going smoothly but ending in nothing: the fax is not installed.
i vale the faxsetup.log i could send to russ if he is still here listening.
thanks
maurizio
 
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