Fax in XP not always works

[Guest]

I'm not sure if it's the XP included MS Fax program, outboard modems, (I've
tried several, both USB and serial) or other issues but when I receive a fax,
more than half the time, I get a "Receive Error" message near the completion.
The sending Fax, on it's end, says fax completed sucsessfully. I need help.
Do I need to get still another modem, (I can only use exxternal because all
my expansion slots are taken.) another shareware or commercial FAX program,
or is there something else that could be done. I've tried different settings
on the modems, and all do the same thing. I thought about WinFax but they
don't support XP. You have to pay for the original WinFax, then again pay
for a fix. Don't care to support that kind of logic.

Thanks for any and all help!!!

 

[Russ Valentine]

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.

 

[Dick Kistler]

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These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest
drivers.

Or using a program that supports your modem. Don't modems still come
with fax programs that work with that particular modem?

Dick Kistler