You guys are amazing - thanks so much for all your help. I will try your
ideas on Friday (my mother lives in the UK and therefore the time
difference
can make it tough). I did install and run "Hijack This" - here is the
log -
anything stand out to you all?
Thanks again,
Billy.
Logfile of HijackThis v1.99.1
Scan saved at 23:16:40, on 16/02/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\sessmgr.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround
Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\One.Care\bin\mpbtn.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\system32\RDSHOST.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\MARGAR~1\LOCALS~1\Temp\Temporary Directory 2 for
hijackthis.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dell.co.uk/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://securityresponse.symantec.com/avcenter/fix_homepage
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dell.co.uk/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.dell.co.uk/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -
C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Norton Internet Security -
{9ECB9560-04F9-4bbc-943D-298DDF1699E1}
- C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {E14AF268-3481-F7E7-B637-5F46899175B1} -
C:\DOCUME~1\MARGAR~1\APPLIC~1\ONLINE~1\rdr eq.exe
O3 - Toolbar: Norton Internet Security -
{0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common
Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
c:\program
files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event
Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live!
24-bit\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program
Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe
SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [AOL Spyware Protection]
"C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup]
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common
Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program
Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software
Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus!
3\MsgPlus.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows
Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [DoesItchPokeDefy] C:\Documents and Settings\All
Users\Application Data\BoreGreatDoesItch\flapproxy.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe"
/startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe"
/background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe"
/background
O4 - HKCU\..\Run: [Base bias] C:\DOCUME~1\MARGAR~1\APPLIC~1\TRANSM~1\Debug
rect dart.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program
Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program
Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: One.Care.lnk = C:\Program
Files\One.Care\bin\matcli.exe
O8 - Extra context menu item: &Google Search - res://c:\program
files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program
files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program
files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program
files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program
files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English -
res://c:\program
files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Yahoo! Messenger -
{E5D12C4E-7B4F-11D3-B5C9-0050045C3C96}
- C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger -
{E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} -
C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine
Advantage
Validation Tool) -
http://go.microsoft.com/fwlink/?linkid=48835
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
(MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O17 -
HKLM\System\CCS\Services\Tcpip\..\{86206F3E-D59A-4F29-AA7C-16952C8A01E7}:
NameServer = 212.67.120.148 212.67.96.129
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -
"C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Filter: application/x-internet-signup -
{A173B69A-1F9B-4823-9FDA-412F641E65D6} - C:\Program Files\Tiscali\Tiscali
Internet\dlls\tiscalifilter.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. -
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -
C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
Corporation -
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology
Ltd -
C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program
Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec
Corporation - C:\Program Files\Norton Internet Security\Norton
AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton
Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -
C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Don Varnau said:
Hi,
Did Mom try Messenger Plus (not a Microsoft product) from
http://www.msgplus.net/ or another download site? Lop is part of the
"sponsor software." You can install Messenger Plus without the sponsor
software if you watch for the accept/refuse dialog during installation.
More at
http://www.msgplus.net/help_faq.php
Uninstalling/reinstalling MP without the sponsor software *may* remove
Lop.
Otherwise... these aren't conventional Favorites. They're being created
at
startup by one or more files located in
C:\Documents and Settings\All Users\Application Data
or
C:\Documents and Settings\username\Application Data
The best course of action would be to get help with a HijackThis log.
Start
at
http://forum.aumha.org/viewtopic.php?t=4075 Then go to
http://www.aumha.org/a/quickfix.htm Work through the preliminary cleaning
steps then post a HijackThis log to the forum at
http://forum.aumha.org/viewforum.php?f=30
Hope this helps,
Don
[MS MVP- IE]
"billyboy1336" <billyboy1336[at]discussions.microsoft.com> wrote in
message
Hi - can someone help. My poor mother - we found Adware.lop on her computer
- we have removed it using adaware and symantec products. The problem
is she
still has a number of folders under "favorites". I can not get rid of them.
I can't drag them to delete and they do not show up under "organize my
favorites". Any ideas.
