faulting module hpzntp03.dll

[Guest]

Morning All.

I am recieving the following errorin the event logs on my win2k terminal
server

Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 6/27/2005
Time: 10:29:12 AM
User: N/A
Computer: TSERVER2
Description:
Faulting application winword.exe, version 10.0.4219.0, faulting module
hpzntp03.dll, version 2.38.0.0, fault address 0x000124e3.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 77 69 6e ure win
0018: 77 6f 72 64 2e 65 78 65 word.exe
0020: 20 31 30 2e 30 2e 34 32 10.0.42
0028: 31 39 2e 30 20 69 6e 20 19.0 in
0030: 68 70 7a 6e 74 70 30 33 hpzntp03
0038: 2e 64 6c 6c 20 32 2e 33 .dll 2.3
0040: 38 2e 30 2e 30 20 61 74 8.0.0 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 31 32 34 65 33 000124e3
0058: 0d 0a ..

Any Ideas what could be causing this?

Colin.

 

[Vera Noest [MVP]]

Yes, uninstall the HP Printer driver!

OAER: Error Message When You Try to Change Printer Properties from
Office Program
http://support.microsoft.com/?kbid=308994

This is one of many problems with 3rd party printer drivers, which
are not TS compatible: they often crash your application, your
print spooler, or your server.

Use *only* native printer drivers on a terminal Server, and map
all other printer to a native driver. Instructions here:

239088 - Windows 2000 Terminal Services Server Logs Events 1111,
1105, and 1106
http://support.microsoft.com/?kbid=239088

Recommended substitute drivers:
Client Printer Autocreation Matrix
http://www.printingsupport.com/matrix.htm

--
Vera Noest
MCSE,CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
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"=?Utf-8?B?Q29saW4gSGFydC4=?=" <Colin
(e-mail address removed)> wrote on 27 jun 2005: