Fatal system Error - Windows Logon system process terminated

[Guest]

Hello,

I have a HP zt1195 pavilion laptop with XP, and it's worked fine for two
years. Then, after turning on the computer and seeing the normal "Windows
startup" intro, it suddenly pops to a smaller screen and says:

STOP:c000021a (Fatal System Error): The Windows Logon system process
terminated unexpectedly with a status of )xc0000005. The system has been
shut down.

I tried to run it in Safe Mode with command prompt, but get another error
message.
Anyone have any ideas?

 

[Carey Frisch [MVP]]

How to troubleshoot a "STOP 0xC000021A" error
http://support.microsoft.com/default.aspx?scid=kb;en-us;156669&Product=winxp

HP Pavilions that ship with Microsoft Windows XP do
not come with recovery CDs. Instead, they use a hidden
space (partition) on the hard drive to store the recovery
information.

Read the following article thoroughly, then follow
the steps outlined to perform a "non-destructive"
recovery operation.
http://h10025.www1.hp.com/ewfrf/wc/...docname=bph07145&product=71013&dlc=en&lang=en

Obtaining HP Recovery CDs
http://h10025.www1.hp.com/ewfrf/wc/...3&lang=en&cc=us&lc=en&dlc=en&docname=bph07143

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

--------------------------------------------------------------------------------------

:

| Hello,
|
| I have a HP zt1195 pavilion laptop with XP, and it's worked fine for two
| years. Then, after turning on the computer and seeing the normal "Windows
| startup" intro, it suddenly pops to a smaller screen and says:
|
| STOP:c000021a (Fatal System Error): The Windows Logon system process
| terminated unexpectedly with a status of )xc0000005. The system has been
| shut down.
|
| I tried to run it in Safe Mode with command prompt, but get another error
| message.
| Anyone have any ideas?

 

[Guest]

Mmmm
This looked good - until I couldn't find any dirswith the refs below... The
only one I found was $MSI31UnInstallKB893803v2$
Looked in $hf_mig$ and found refs to some KBs and spuninst.exe etc.
Checked the KBnnn.log files and it seems that they all failed!!! I can see
where the uninstall directories should be but they are just not there.

I really need to preserve the documents folders for the children, the pc
which failed had nearly 6Gb of photos all taken by the students and used in
intranet pages... I know they should have been backed up but no room at the
inn - ran out of space (use mirror disks as backup on server).

Any further ideas please?

Getting desperate

 

[Guest]

Had a thought...

I have other PCs with the relevant $NtUninstall...$ dirs - maybe I could
copy them to the root of the Windows dir on the stricken system.

Not wishing to assume that all systems are equal, but it is reasonable to
expect WinXP Pro to be the same or most updates would fail due to different
shape of system files. - They all seem to be referenced by redefined "paths".

Ill report back when/if

--
Buggeye

On reflection, try using the back of a good mirror.

I think, therefore, (I think) I am.