Family Discount Keys not working

[Dale]

Yeah, right.. I knew that one was coming. It seems a little obvious, the
answer to that, doesn't it?

And no, I don't have your stapler.

Dale

 

[BSchnur]

Note, given the nature of the internet and web sites, sales will run
24/7 -- phone support will not.

Newsgroups are 24/7 but might not have the immediacy one might like.
Then again, a phone support system which is 24/7 but is laden with 30
minute or longer queues isn't my cup of tea either.

But I'm not as far from your viewpoint as you might believe -- I've
often told my cable ISP folks when they had an outage (much more
frequent in the past than over the last 18 months) that an answer of
'we are not sure when service will be restored' has got to be as
acceptable as my responding 'I am not sure when the bill will be paid'.

 

[Dale]

I'm just saying if they can take your money based on the promise of an
immediate delivery of the purchased product, they should do whatever it
takes to honor that promise. In this particular case, we know that even
days after they knew the site was broken, even after other users had gotten
new and correct keys by mail, they were still taking money with the promise
of instant delivery while knowing the website is still broken - and then
making you wait until 8 to 5 M-F to get it fixed? Then take the website
down except for 8 to 5 M-F. And why not make that rule apply to everyone
who takes your money.

 

[BSchnur]

The thing with web site downloads and 'taking money' is that the money
is charged to a card, if you feel the charge is wrong, you have other
recourse here.

But I agree with you, with all the resources Microsoft has, having
ongoing problems with that web site (and I'd seen other reports of
those problems in addition to those reported here) is not a good thing
at all.