extremely odd - Logon User Names are Missing

[CIBC]

Hi,
This is a problem that I have found listed on a few
websites, but no one seems to have a solution. It is not
an easy solution as we have tried the easy fixes and also
spent 2+ hours on the phone with microsoft and dell
today. I think that we are somehow being locked out of
the system because of a MS security update from 2/22.
Are there any settings I can changed in the recovery
console to allow entry to our desktop. User names and
passwords are ok, I checked to make sure, but I just
can't seem to logon.

Here is the history:

The last thing that was done at night was to install the
update (I believe it is KB887742 but can't get into the
computer to confirm)

In the morning, we get the blue screen that says to
logon. There are no user names as options to logon as.
Doing ctrl-alt-del gets you to the classic style logon,
but still can't logon as eitehr our user name or as
administrator.

Neither account has a password set for them. We
confirmed that this was so this afternoon using a linux
program that let us look at passwords even if we can't
logon.

We have tried:
1. Logon as usual - get blue screen that says logon,
only no possible way to do so.

2. Start up in safe mode. - Same thing happens - get
blue screen that says logon, but no possible way to do so.

3. Starting up with recovery consol. Can't get anywhere
from there either, but I don't totally know what else to
do from here or what settings to try and change.

4. Tried the repair reinstall of windows. Took us back
to SP1 I think, but still can't logon.

Any suggestions? We do think it is related to the update
released on Tuesday, Feb 22.

Thanks,
Becky

 

[Guest]

Hi,
This is a problem that I have found listed on a few
websites, but no one seems to have a solution. It is not
an easy solution as we have tried the easy fixes and also
spent 2+ hours on the phone with microsoft and dell
today. I think that we are somehow being locked out of
the system because of a MS security update from 2/22.
Are there any settings I can changed in the recovery
console to allow entry to our desktop. User names and
passwords are ok, I checked to make sure, but I just
can't seem to logon.

Here is the history:

The last thing that was done at night was to install the
update (I believe it is KB887742 but can't get into the
computer to confirm)

In the morning, we get the blue screen that says to
logon. There are no user names as options to logon as.
Doing ctrl-alt-del gets you to the classic style logon,
but still can't logon as eitehr our user name or as
administrator.

Neither account has a password set for them. We
confirmed that this was so this afternoon using a linux
program that let us look at passwords even if we can't
logon.

We have tried:
1. Logon as usual - get blue screen that says logon,
only no possible way to do so.

2. Start up in safe mode. - Same thing happens - get
blue screen that says logon, but no possible way to do so.

3. Starting up with recovery consol. Can't get anywhere
from there either, but I don't totally know what else to
do from here or what settings to try and change.

4. Tried the repair reinstall of windows. Took us back
to SP1 I think, but still can't logon.

Any suggestions? We do think it is related to the update
released on Tuesday, Feb 22.

Thanks,
Becky

Hi Becky,if it were me,I would do a new install of xp,back up all files first...I am sure that will cure your problems ...: )

 

[Kelly]

Hi,

Hmm, System Admin should've work. This is the only workaround that has
worked for many users here: Boot into Safe Mode to the Admin account and
log in. From there, perform a System Restore.

--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

 

[CIBC]

Thanks for your reply, but the computer won't allow
administrator to log on either - gives exactly the same
message. Passwords are correct so that's not the
problem. As I said, it is extremely odd
I am coming to believe that it is just a setting in
registry that is off, but which one?

Thanks