External Hard Drive Recognition problem

[Tony0600]

HNY To All
I hope somebody can help (my technical knowledge if relatively basic). My
Toshiba external hard drive stopped spinning and being recognised by my Dell
Dimension 2400 running Windows XP Home. I extracted the hard drive from the
case and connected it to a USB2.0 IDE data cable and AC supply. The drive
spins okay but is not being recognised in My Computer nor I think, in Device
Manager....but it is recognised in the system tray where you click to 'remove
safely'. I am hoping there is an easy explanation and solution. Thanks in
anticipation

 

[Malke]

HNY To All
I hope somebody can help (my technical knowledge if relatively basic). My
Toshiba external hard drive stopped spinning and being recognised by my
Dell Dimension 2400 running Windows XP Home. I extracted the hard drive
from the
case and connected it to a USB2.0 IDE data cable and AC supply. The drive
spins okay but is not being recognised in My Computer nor I think, in
Device Manager....but it is recognised in the system tray where you click
to 'remove
safely'. I am hoping there is an easy explanation and solution. Thanks
in anticipation

The "remove safely" icon in the System Tray is seeing the USB connection,
but not the hard drive. Try connecting the drive to another computer. If it
isn't recognized there, it has probably died.

Malke

 

[JS]

If it's an IDE drive, try connecting it to an available
IDE cable, for instance if you only have one IDE DVD
drive then connect the drive to the second IDE connector
(most likely you will need to change the drive jumper to
the 'Slave' position) and see if you can access the drive
data.

 

[Anna]

The "remove safely" icon in the System Tray is seeing the USB connection,
but not the hard drive. Try connecting the drive to another computer. If
it
isn't recognized there, it has probably died.

Malke

Tony...
While you had the HDD installed as a secondary HDD in your desktop machine
via your motherboard's IDE connecter, did you access Disk Management to see
if the drive was listed there, perhaps with no drive letter assignment?

And you might want to check out the HDD while it's installed as an internal
HDD by downloading the HDD diagnostic utility from the disk's manufacturer
and checking it out. Sounds like a dead HDD, but it's possible the problem
is with the USB enclosure itself.

(Now that I re:read your post I'm puzzled by your comment that after
removing the HDD from the USB enclosure you "connected it to a USB2.0 IDE
data cable and AC supply." You *did* install the drive as an internal
secondary HDD in your system, right? Using the IDE data cable (*not* the USB
data cable) and connecting the disk to one of your motherboard's IDE
channels (properly jumpering the drive) and powered through your PC's PSU?
That's what you did, right?)
Anna

 

[Lil' Dave]

HNY To All
I hope somebody can help (my technical knowledge if relatively basic). My
Toshiba external hard drive stopped spinning and being recognised by my
Dell
Dimension 2400 running Windows XP Home. I extracted the hard drive from
the
case and connected it to a USB2.0 IDE data cable and AC supply. The drive
spins okay but is not being recognised in My Computer nor I think, in
Device
Manager....but it is recognised in the system tray where you click to
'remove
safely'. I am hoping there is an easy explanation and solution. Thanks
in
anticipation

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp

Don't see support for either of the two 2.5" external hard drives made by
Toshiba/Case Logic. Either of which, you did not specify.

Unaware of existence of a "USB 2.0 IDE data cable", can you clarify?