windows dont recognize USB2.0 external hard drive 2.5"

[Alonso]

after connecting to USB port of desktop PC USB2.0 external hard drive 2.5",
windows dont recognize it does not shown. New WD portable HDD 500Gb, worked
when checked in store.

 

[Rob]

after connecting to USB port of desktop PC USB2.0 external hard drive 2.5", windows dont recognize it does not shown. New WD portable HDD 500Gb, worked when checked in store.

Can you see it in Disk Management but with no drive letter assigned?

 

[Alonso]

Can you see it in Disk Management but with no drive letter assigned?

 

[Rob]

Not good. If it doesn't have a seperate power supply, it is
possible that your motherboard USB ports cannot supply enough
power. If that is the case, you can get USB 'Y' cables which
plug into 2 USB ports to provide extra USB power to the drive.
Like this:
http://www.europc.co.uk/usb2habmy1.html

If it came with a separate power supply, then try different USB
ports - if none work, then it could be a faulty drive or power
supply.

HTH

 

[Alonso]

Not good. If it doesn't have a seperate power supply, it is
possible that your motherboard USB ports cannot supply enough
power. If that is the case, you can get USB 'Y' cables which
plug into 2 USB ports to provide extra USB power to the drive.
Like this:
http://www.europc.co.uk/usb2habmy1.html

If it came with a separate power supply, then try different USB
ports - if none work, then it could be a faulty drive or power
supply.

HTH

 

[Alonso]

Did it come in the USB adapter case and was it in the same case when you
tested it in the store. This recently happened to me and after trying
everything I could think of, I opened the case and the drive was not
plugged into the case correctly. Did it right and it worked fine.

--
Gerald Ross

No amount of genius can overcome a
preoccupation with detail.

 

[Jan Alter]

(e-mail address removed)

Can you see it in Disk Management but with no drive letter assigned?

Rob asked the above, not if it showed in the Device Manager. Try Control
Panel, Administrative Tools, Disk Management