explorer problem

[Chris Thomas]

Whenever I go to open my computer, control panel, my
documents, anything like that, it comes up with an
explorer error: AppName: explorer.exe AppVer:
6.0.2600.0 ModName: msvcrt.dll

I have reinstalled XP but the problem persists. I have no
idea what to do next!

any help appreciated,
thanks,
chris thomas

 

[Jim Macklin]

Not sure about your problem, but here is a troubleshooting
tip.

Last night I had a reason to use my HP 5500c scanner for the
first time in a few weeks. The HP Director software would
not open, instead I got a script error in series, click yes
and another a script error would appear.
The cause was not SP2 or any error in the Explorer software,
but a program I had installed as a trial to "fix" some
security issues that I had read about. The program was
Qwik-Fix from PivX Software and it was designed to block
dangerous programs and vulnerabilities. One issue was My
Internet Explorer zone.
I deactivated the whole program and the HP scanner worked
properly. So I re-enabled the Qwik-Fix software and
unchecked all protections except for the My Internet
Explorer zone and it again returned script errors.

I have uninstalled the Qwik-Fix program. That problem was
the only problem that had cropped up with Qwik-Fix but I
didn't want to have to turn the program off every time I
wanted to make a copy.

So, what "security software" have you installed? Programs
such as SpyBot Search & Destroy can lock out access to
functions and some viruses also lock the user out of
functions that could be used to clean the computer. Think
about when your problem began and what you had done before
the problem began.


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.


in message | Whenever I go to open my computer, control panel, my
| documents, anything like that, it comes up with an
| explorer error: AppName: explorer.exe AppVer:
| 6.0.2600.0 ModName: msvcrt.dll
|
| I have reinstalled XP but the problem persists. I have no
| idea what to do next!
|
| any help appreciated,
| thanks,
| chris thomas

 

[Don Taylor]

Whenever I go to open my computer, control panel, my
documents, anything like that, it comes up with an
explorer error: AppName: explorer.exe AppVer:
6.0.2600.0 ModName: msvcrt.dll

I have reinstalled XP but the problem persists. I have no
idea what to do next!

any help appreciated,
thanks,
chris thomas

If you have recently installed SP2 on your computer then
there have been a string of folks reporting very similar problems
to what you are reporting. Some find that anything which uses
Windows Explorer (Recycle bin, folder shortcuts, control panel,
etc) all have a similar problem. Some find that right clicks are
their major problem. Some find any click. Some find it crashes
on open. Some find it refuses any clicks. There are some claims
but I've been scanning the thousands of postings on SP2 and I don't
think you will find any with "the fix" for this, at least yet.

But, some find it will work when you boot in safe mode.

And, some find it will work when you create a new user and switch
to that user to try it.

One of those might be a temporary work-around till you get an answer.

Some claim it is all spyware and viruses but I haven't seen any
posting that confirmed this for the Windows Explorer problem.
I carefully and repeatedly checked, no viruses or spyware and my
windows explorer locks up every time

Some claim it is Divx or Spy Sweeper installed that is responsible
for this but others have it, don't have those and some seem to have
those and have no problem. I don't and it locks up.

Some claim it is "ShellExtensions", little accessory gadgets that
sort of script extra cute features. The advice for that is to
install free ShellExView and to try (carefully) disabling these
features one at a time, if turning one off doesn't do anything then
turn it back on and try again. I did that with all 75 at once and
it made no difference at all. One person sent me mail saying that
disabling one extension he had did appear to fix his problem.

You can escalate to Microsoft, go to
support.microsoft.com/windowsxpsp2
and give them all the details and clues and patterns you can find.
There is no guarantee that their analysis or directions will be
correct or even not make it worse. They told me I must "have some
corrupted files, repair windows back to install state and then
reinstall SP2 twice while in Safe mode." Before I did that someone
posted the "switch user" workaround that let me get by temporarily.
I sent email saying that if it worked for one user then it seemed
less likely it was "some corrupted files" and asked if they still
wanted me to blow windows away. They have not reponded to that in
a number of days now. But I can imagine what it is like inside now.

I hope this helps. If someone tells you to try something and it
doesn't help then please make a posting so we can start accumulating
what suggestions don't do any good. And if someone tells you something
that does work then please report it.