Explorer.exe issues

[Guest]

Hi,
My Toshiba Tecra laptop running Windows XP has issues with explorer.exe
taking up 50% CPU and causing the whole machine to freeze which then requires
a reboot to free it up again.

I'm patched up to date and run MS Office 2003 and IE7.

I'm at a loss on this one and would really appreciate a solution from anyone
out there who knows how to fix this.

Regards,

Phil

 

[R. McCarty]

Some form of Malware may be responsible. It's also possible that you've
got a 3rd-Party explorer extension that could cause excessive CPU use.
I would run a on-line scan for Malware, Trend-Micro's Housecall is one
scan that might help. On the extensions, I would download and run a tool
called Shell Ext Viewer that will display 3rd-Party extensions.
Housecall is available here:
http://housecall.trendmicro.com/
Shell Ext. Viewer download:
http://www.nirsoft.net/utils/shexview.html

 

[Guest]

Hi there,

have tried the Trend scan and downloaded the software but cannot seem to see
anything out of order...

any other thoughts?

Cheers,

Phil
--
Phil Lawrence

Some form of Malware may be responsible. It's also possible that you've
got a 3rd-Party explorer extension that could cause excessive CPU use.
I would run a on-line scan for Malware, Trend-Micro's Housecall is one
scan that might help. On the extensions, I would download and run a tool
called Shell Ext Viewer that will display 3rd-Party extensions.
Housecall is available here:
http://housecall.trendmicro.com/
Shell Ext. Viewer download:
http://www.nirsoft.net/utils/shexview.html

 

[Antioch]

Hi,
My Toshiba Tecra laptop running Windows XP has issues with explorer.exe
taking up 50% CPU and causing the whole machine to freeze which then
requires a reboot to free it up again.

Regards,

Phil

You could also consider posting in microsoft,internetexplorer.general - a
more dedicated group for IE7 problems

Antioch