explorer.exe error when adding TCP/IP port

[Gregg]

Windows 2K Pro SP4
Error when attempted to create TCP/IP port when adding an
HP network printer. After typing IP address into box in
TCP/IP port wizard and hitting next I get error message
that explorer.exe has had an error. The explorer quits.
When I install HP Network Printer installer, there is a
new port that shows up: HP Standard TCP/IP Port
I get a different error - Instead of explorer quitting,
the HP installer quits. Same problem when I let the HP
installer do its thing.

An older posting had same issue. Microsoft replied, but
their suggestion did not work. Any other thoughts (other
than wiping windows and starting over).

Thanks,
Gregg

 

[Alan Morris\(MSFT\)]

Look for a user.dmp file with a timestamp when the failure occurs. If it is
there open the file with a command line utility with the name ntsd.exe (I
know this is in system32 on XP, not sure on Win2k) useage ntsd -z user.dmp.
Type k and there will be a list of modules at the faulting point. Send that
back this way

0:004> k
ChildEBP RetAddr
00caf3fc 77f4318f SharedUserData!SystemCallStub+0x4
WARNING: Stack unwind information not available. Following frames may be
wrong.
00caf44c 77c5874f ntdll!NtRequestWaitReplyPort+0xc
00caf834 73071dca RPCRT4!I_RpcSendReceive+0x1f
00caf8fc 749762c0 WINSPOOL!GetPrinterDataW+0xef
00caf9a8 00720070 printui!bFolderRefresh+0xaba
005c0032 02470000 0x720070
00020000 000007b8 0x2470000

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Windows 2K Pro SP4
Error when attempted to create TCP/IP port when adding an
HP network printer. After typing IP address into box in
TCP/IP port wizard and hitting next I get error message
that explorer.exe has had an error. The explorer quits.
When I install HP Network Printer installer, there is a
new port that shows up: HP Standard TCP/IP Port
I get a different error - Instead of explorer quitting,
the HP installer quits. Same problem when I let the HP
installer do its thing.

An older posting had same issue. Microsoft replied, but
their suggestion did not work. Any other thoughts (other
than wiping windows and starting over).

Thanks,
Gregg