Explorer.exe crashes! - Have detailed info, please help!!

AWA · Jan 12, 2008

Ok, so this has been happeneing for some time now. I would like to say ever
since I installed IE7. In fact, lots of errors have happened since IE7, but
that's another day. Ready? Here we go: Like some other folks here, I keep
getting Explorer.exe crashes. Dr. Watson references it to my Documents and
Settings folder in the temp file where you would find the file: appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and spyware/malware
- none found) this error ONLY (and I do mean ONLY) happens when I attempt to
log into eBay while having AOL Software up and running at the same time.

So, the Windows Explorer Error Signature Window pops up and naturally states
the reporting details, blah blah, and for more infomation regarding this
error message click here link. The "error signature" states the following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base
API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="282112" CHECKSUM="0xA1D7CC7A"
BIN_FILE_VERSION="5.1.2600.3159" BIN_PRODUCT_VERSION="5.1.2600.3159"
PRODUCT_VERSION="5.1.2600.3159" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ®
Operating System" FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="Â© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6"
BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119"
PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ®
Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1285120" CHECKSUM="0xA38DDD0E"
BIN_FILE_VERSION="5.1.2600.2726" BIN_PRODUCT_VERSION="5.1.2600.2726"
PRODUCT_VERSION="5.1.2600.2726" FILE_DESCRIPTION="Microsoft OLE for Windows"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ®
Operating System" FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="549376" CHECKSUM="0xF9AD8A4C"
BIN_FILE_VERSION="5.1.2600.3139" BIN_PRODUCT_VERSION="5.1.2600.3139"
PRODUCT_VERSION="5.1.2600.3139" COMPANY_NAME="Microsoft Corporation"
FILE_VERSION="5.1.2600.3139" INTERNAL_NAME="OLEAUT32.DLL"
LEGAL_COPYRIGHT="Copyright Â© Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8460288" CHECKSUM="0x36D837B1"
BIN_FILE_VERSION="6.0.2900.3241" BIN_PRODUCT_VERSION="6.0.2900.3241"
PRODUCT_VERSION="6.00.2900.3241" FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ®
Operating System" FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ®
Operating System" FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)"
ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="824832" CHECKSUM="0x1332C54F"
BIN_FILE_VERSION="7.0.6000.16574" BIN_PRODUCT_VERSION="7.0.6000.16574"
PRODUCT_VERSION="7.00.6000.16574" FILE_DESCRIPTION="Internet Extensions for
Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="WindowsÂ® Internet
Explorer" FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34" LINKER_VERSION="0x60000"
UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007 23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ® Windows(TM)
Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright Â© Microsoft Corp.
1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for
Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my computer
telling me something has happened. NOT. It is indeed a crash and here's why:

The "message" window pops-up with the info and asks if I want to report it
to Microsoft (which I have been doing for months). The ONLY way to continue
using my computer is by sending the info. So, I send the info. Then, it
happens all over again - immediately (the pop-up window, etc.), and I send it
again. Once sent, that's it - it's over. Computer is frozen dead. The ONLY
way to continue is to open the task manager, which is now ONLY accessible via
Ctrl-Alt-Delete, and end task on drwatson.exe (there are 2, it usually
doesn't matter which one I end task on, but sometimes it does). Most of the
time that's all I have to do. If that doesn;t work the fiorst time, then I
need to get back into the task manager and end task on dwwin.exe (something
like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually continue
and/or save whatever I was doing and reboot to resume normal operations until
the next time.

The "next time" usually occurs a day or so later - but will ALWAYS return in
a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed because I am
so tired of this happening and I want someone to please figure this out and
help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong to do
with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

Gerry · Jan 12, 2008

http://www.lockergnome.com/it/2005/06/17/how-do-i-resolve-my-problem-with-appcompattxt/

Can you please describe your Windows XP system CD

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Ok, so this has been happeneing for some time now. I would like to
say ever since I installed IE7. In fact, lots of errors have happened
since IE7, but that's another day. Ready? Here we go: Like some other
folks here, I keep getting Explorer.exe crashes. Dr. Watson
references it to my Documents and Settings folder in the temp file
where you would find the file: appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media
Center Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY)
happens when I attempt to log into eBay while having AOL Software up
and running at the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states the reporting details, blah blah, and for more infomation
regarding this error message click here link. The "error signature"
states the following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
Shell32.dll ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Advanced Windows 32 Base API"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23"
VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
NAME="gdi32.dll" SIZE="282112" CHECKSUM="0xA1D7CC7A"
BIN_FILE_VERSION="5.1.2600.3159" BIN_PRODUCT_VERSION="5.1.2600.3159"
PRODUCT_VERSION="5.1.2600.3159" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.3159
(xpsp_sp2_gdr.070619-1300)" ORIGINAL_FILENAME="gdi32"
INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
13:31:19" UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="kernel32.dll"
SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.3119
(xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="ntdll.dll"
SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="ole32.dll"
SIZE="1285120" CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll"
SIZE="549376" CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
11:28:05" UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
SIZE="8460288" CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
03:33:59" UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="user32.dll"
SIZE="577536" CHECKSUM="0x1AB40203" BIN_FILE_VERSION="5.1.2600.3099"
BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099"
FILE_DESCRIPTION="Windows XP USER API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.3099
(xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="wininet.dll"
SIZE="824832" CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574"
PRODUCT_VERSION="7.00.6000.16574" FILE_DESCRIPTION="Internet
Extensions for Win32" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Windows® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
23:56:00" UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="winsock.dll"
SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System"
FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16"
S16BIT_DESCRIPTION="BSD Socket API for Windows"
S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United
States) [0x409]" /> </EXE> </DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer telling me something has happened. NOT. It is indeed a crash
and here's why:

The "message" window pops-up with the info and asks if I want to
report it to Microsoft (which I have been doing for months). The ONLY
way to continue using my computer is by sending the info. So, I send
the info. Then, it happens all over again - immediately (the pop-up
window, etc.), and I send it again. Once sent, that's it - it's over.
Computer is frozen dead. The ONLY way to continue is to open the task
manager, which is now ONLY accessible via Ctrl-Alt-Delete, and end
task on drwatson.exe (there are 2, it usually doesn't matter which
one I end task on, but sometimes it does). Most of the time that's
all I have to do. If that doesn;t work the fiorst time, then I need
to get back into the task manager and end task on dwwin.exe
(something like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually
continue and/or save whatever I was doing and reboot to resume normal
operations until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS
return in a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed
because I am so tired of this happening and I want someone to please
figure this out and help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong
to do with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

AWA · Jan 12, 2008

I did not mean that appcompat.txt WAS the error! I meant that even though
drwatson.exe is referring to that file, my computer is still technically
crashing! (freezes)

The CD I have is the one that came with this computer - it is not a seperate
XP Media Center Edition XP - it is from the manufacturer. Why?

Gerry said:
http://www.lockergnome.com/it/2005/06/17/how-do-i-resolve-my-problem-with-appcompattxt/

Can you please describe your Windows XP system CD

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Ok, so this has been happeneing for some time now. I would like to
say ever since I installed IE7. In fact, lots of errors have happened
since IE7, but that's another day. Ready? Here we go: Like some other
folks here, I keep getting Explorer.exe crashes. Dr. Watson
references it to my Documents and Settings folder in the temp file
where you would find the file: appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media
Center Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY)
happens when I attempt to log into eBay while having AOL Software up
and running at the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states the reporting details, blah blah, and for more infomation
regarding this error message click here link. The "error signature"
states the following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
Shell32.dll ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Advanced Windows 32 Base API"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ®
WindowsÂ® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="Â© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23"
VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
NAME="gdi32.dll" SIZE="282112" CHECKSUM="0xA1D7CC7A"
BIN_FILE_VERSION="5.1.2600.3159" BIN_PRODUCT_VERSION="5.1.2600.3159"
PRODUCT_VERSION="5.1.2600.3159" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ®
WindowsÂ® Operating System" FILE_VERSION="5.1.2600.3159
(xpsp_sp2_gdr.070619-1300)" ORIGINAL_FILENAME="gdi32"
INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="Â© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
13:31:19" UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="kernel32.dll"
SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ®
WindowsÂ® Operating System" FILE_VERSION="5.1.2600.3119
(xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="Â© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="ntdll.dll"
SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÂ® WindowsÂ® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="ole32.dll"
SIZE="1285120" CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ® Operating System"
FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll"
SIZE="549376" CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright Â© Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
11:28:05" UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
SIZE="8460288" CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ® Operating System"
FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
03:33:59" UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="user32.dll"
SIZE="577536" CHECKSUM="0x1AB40203" BIN_FILE_VERSION="5.1.2600.3099"
BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099"
FILE_DESCRIPTION="Windows XP USER API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ®
WindowsÂ® Operating System" FILE_VERSION="5.1.2600.3099
(xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="Â© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="wininet.dll"
SIZE="824832" CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574"
PRODUCT_VERSION="7.00.6000.16574" FILE_DESCRIPTION="Internet
Extensions for Win32" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="WindowsÂ® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
23:56:00" UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="winsock.dll"
SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÂ® Windows(TM) Operating System"
FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright Â© Microsoft Corp.
1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16"
S16BIT_DESCRIPTION="BSD Socket API for Windows"
S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United
States) [0x409]" /> </EXE> </DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer telling me something has happened. NOT. It is indeed a crash
and here's why:

The "message" window pops-up with the info and asks if I want to
report it to Microsoft (which I have been doing for months). The ONLY
way to continue using my computer is by sending the info. So, I send
the info. Then, it happens all over again - immediately (the pop-up
window, etc.), and I send it again. Once sent, that's it - it's over.
Computer is frozen dead. The ONLY way to continue is to open the task
manager, which is now ONLY accessible via Ctrl-Alt-Delete, and end
task on drwatson.exe (there are 2, it usually doesn't matter which
one I end task on, but sometimes it does). Most of the time that's
all I have to do. If that doesn;t work the fiorst time, then I need
to get back into the task manager and end task on dwwin.exe
(something like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually
continue and/or save whatever I was doing and reboot to resume normal
operations until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS
return in a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed
because I am so tired of this happening and I want someone to please
figure this out and help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong
to do with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

Click to expand...

PA Bear [MS MVP] · Jan 12, 2008

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Ok, so this has been happeneing for some time now. I would like to say
ever
since I installed IE7. In fact, lots of errors have happened since IE7,
but
that's another day. Ready? Here we go: Like some other folks here, I keep
getting Explorer.exe crashes. Dr. Watson references it to my Documents and
Settings folder in the temp file where you would find the file:
appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY) happens
when I attempt to log into eBay while having AOL Software up and running
at
the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states
the reporting details, blah blah, and for more infomation regarding this
error message click here link. The "error signature" states the following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base
API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ®
WindowsÂ® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="Â© Microsoft Corporation.
All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÂ® WindowsÂ® Operating System"
FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ® Operating System"
FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÂ® WindowsÂ® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ® Operating System"
FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright Â© Microsoft Corp.
1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x86FE4"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8460288" CHECKSUM="0x36D837B1"
BIN_FILE_VERSION="6.0.2900.3241" BIN_PRODUCT_VERSION="6.0.2900.3241"
PRODUCT_VERSION="6.00.2900.3241" FILE_DESCRIPTION="Windows Shell Common
Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ® WindowsÂ®
Operating System" FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÂ®
WindowsÂ® Operating System" FILE_VERSION="5.1.2600.3099
(xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="Â© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="WindowsÂ® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007 23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÂ® Windows(TM) Operating System"
FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright Â© Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer
telling me something has happened. NOT. It is indeed a crash and here's
why:

The "message" window pops-up with the info and asks if I want to report it
to Microsoft (which I have been doing for months). The ONLY way to
continue
using my computer is by sending the info. So, I send the info. Then, it
happens all over again - immediately (the pop-up window, etc.), and I send
it again. Once sent, that's it - it's over. Computer is frozen dead. The
ONLY way to continue is to open the task manager, which is now ONLY
accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are 2,
it usually doesn't matter which one I end task on, but sometimes it does).
Most of the time that's all I have to do. If that doesn;t work the fiorst
time, then I need to get back into the task manager and end task on
dwwin.exe (something like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually continue
and/or save whatever I was doing and reboot to resume normal operations
until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS return
in
a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed because I
am
so tired of this happening and I want someone to please figure this out
and
help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong to
do
with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

AWA · Jan 13, 2008

Yeah, I read this same exact reply you left for others, which is why I made
certain I mentioned that I have already done a full check for viruses &
spyware/malware over the last 3 months.

PA Bear said:
Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Ok, so this has been happeneing for some time now. I would like to say
ever
since I installed IE7. In fact, lots of errors have happened since IE7,
but
that's another day. Ready? Here we go: Like some other folks here, I keep
getting Explorer.exe crashes. Dr. Watson references it to my Documents and
Settings folder in the temp file where you would find the file:
appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY) happens
when I attempt to log into eBay while having AOL Software up and running
at
the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states
the reporting details, blah blah, and for more infomation regarding this
error message click here link. The "error signature" states the following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base
API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃ‚Â®
WindowsÃ‚Â® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="Ã‚Â© Microsoft Corporation.
All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃ‚Â® WindowsÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="Ã‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃ‚Â® WindowsÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="Ã‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃ‚Â® WindowsÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="Ã‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃ‚Â® WindowsÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="Ã‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright Ã‚Â© Microsoft Corp.
1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x86FE4"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8460288" CHECKSUM="0x36D837B1"
BIN_FILE_VERSION="6.0.2900.3241" BIN_PRODUCT_VERSION="6.0.2900.3241"
PRODUCT_VERSION="6.00.2900.3241" FILE_DESCRIPTION="Windows Shell Common
Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃ‚Â® WindowsÃ‚Â®
Operating System" FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="Ã‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃ‚Â®
WindowsÃ‚Â® Operating System" FILE_VERSION="5.1.2600.3099
(xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="Ã‚Â© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="WindowsÃ‚Â® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="Ã‚Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007 23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United States)
[0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃ‚Â® Windows(TM) Operating System"
FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright Ã‚Â© Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer
telling me something has happened. NOT. It is indeed a crash and here's
why:

The "message" window pops-up with the info and asks if I want to report it
to Microsoft (which I have been doing for months). The ONLY way to
continue
using my computer is by sending the info. So, I send the info. Then, it
happens all over again - immediately (the pop-up window, etc.), and I send
it again. Once sent, that's it - it's over. Computer is frozen dead. The
ONLY way to continue is to open the task manager, which is now ONLY
accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are 2,
it usually doesn't matter which one I end task on, but sometimes it does).
Most of the time that's all I have to do. If that doesn;t work the fiorst
time, then I need to get back into the task manager and end task on
dwwin.exe (something like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually continue
and/or save whatever I was doing and reboot to resume normal operations
until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS return
in
a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed because I
am
so tired of this happening and I want someone to please figure this out
and
help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong to
do
with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

Click to expand...

Gerry · Jan 13, 2008

My questions on the subject of your system CD were directed towards your
ability to do a Repair Install. You have not actually answered my
original question? What did Sony provide? Does the CD include SP2?

I asked the question because I have tried to help with what seems to be
the same problem before and the solution found by one user was to
reformat the hard drive and clean install XP.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Gerry said:
I did not mean that appcompat.txt WAS the error! I meant that even
though drwatson.exe is referring to that file, my computer is still
technically crashing! (freezes)

The CD I have is the one that came with this computer - it is not a
seperate XP Media Center Edition XP - it is from the manufacturer.
Why?

Gerry said:

http://www.lockergnome.com/it/2005/06/17/how-do-i-resolve-my-problem-with-appcompattxt/

Can you please describe your Windows XP system CD

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Ok, so this has been happeneing for some time now. I would like to
say ever since I installed IE7. In fact, lots of errors have
happened since IE7, but that's another day. Ready? Here we go: Like
some other folks here, I keep getting Explorer.exe crashes. Dr.
Watson references it to my Documents and Settings folder in the
temp file where you would find the file: appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media
Center Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY)
happens when I attempt to log into eBay while having AOL Software up
and running at the same time.

So, the Windows Explorer Error Signature Window pops up and
naturally states the reporting details, blah blah, and for more
infomation regarding this error message click here link. The "error
signature" states the following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
Shell32.dll ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this
information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Advanced Windows 32 Base API"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23"
VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
NAME="gdi32.dll" SIZE="282112" CHECKSUM="0xA1D7CC7A"
BIN_FILE_VERSION="5.1.2600.3159" BIN_PRODUCT_VERSION="5.1.2600.3159"
PRODUCT_VERSION="5.1.2600.3159" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.3159
(xpsp_sp2_gdr.070619-1300)" ORIGINAL_FILENAME="gdi32"
INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
13:31:19" UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="kernel32.dll"
SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.3119
(xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="ntdll.dll"
SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" /> <MATCHING_FILE NAME="ole32.dll"
SIZE="1285120" CHECKSUM="0xA38DDD0E"
BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2726
(xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL"
INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47"
VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
NAME="oleaut32.dll" SIZE="549376" CHECKSUM="0xF9AD8A4C"
BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
11:28:05" UPTO_LINK_DATE="05/17/2007 11:28:05"
VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
NAME="shell32.dll" SIZE="8460288" CHECKSUM="0x36D837B1"
BIN_FILE_VERSION="6.0.2900.3241"
BIN_PRODUCT_VERSION="6.0.2900.3241"
PRODUCT_VERSION="6.00.2900.3241" FILE_DESCRIPTION="Windows Shell
Common Dll" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
03:33:59" UPTO_LINK_DATE="10/26/2007 03:33:59"
VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099"
BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099"
FILE_DESCRIPTION="Windows XP USER API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.3099
(xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28"
VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
NAME="wininet.dll" SIZE="824832" CHECKSUM="0x1332C54F"
BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574"
PRODUCT_VERSION="7.00.6000.16574" FILE_DESCRIPTION="Internet
Extensions for Win32" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Windows® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
23:56:00" UPTO_LINK_DATE="10/10/2007 23:56:00"
VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows(TM) Operating System" FILE_VERSION="3.10"
ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD
Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United
States) [0x409]" /> </EXE> </DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer telling me something has happened. NOT. It is indeed a
crash and here's why:

The "message" window pops-up with the info and asks if I want to
report it to Microsoft (which I have been doing for months). The
ONLY way to continue using my computer is by sending the info. So,
I send the info. Then, it happens all over again - immediately (the
pop-up window, etc.), and I send it again. Once sent, that's it -
it's over. Computer is frozen dead. The ONLY way to continue is to
open the task manager, which is now ONLY accessible via
Ctrl-Alt-Delete, and end task on drwatson.exe (there are 2, it
usually doesn't matter which one I end task on, but sometimes it
does). Most of the time that's all I have to do. If that doesn;t
work the fiorst time, then I need to get back into the task manager
and end task on dwwin.exe (something like that).

Now, the computer flickers, some icons are REMOVED from the right
side taskbar, and I am back in busines (except it bother's me that
this has happened and I have lost icons on the right side, so I
usually continue and/or save whatever I was doing and reboot to
resume normal operations until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS
return in a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed
because I am so tired of this happening and I want someone to please
figure this out and help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that
wrong to do with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

Click to expand...

Click to expand...

PA Bear [MS MVP] · Jan 13, 2008

Please cite the URL pointing to the forum thread where you posted your
HijackThis log for review.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

PA Bear said:
Yeah, I read this same exact reply you left for others, which is why I
made
certain I mentioned that I have already done a full check for viruses &
spyware/malware over the last 3 months.

PA Bear said:

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for
expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Ok, so this has been happeneing for some time now. I would like to say
ever
since I installed IE7. In fact, lots of errors have happened since IE7,
but
that's another day. Ready? Here we go: Like some other folks here, I
keep
getting Explorer.exe crashes. Dr. Watson references it to my Documents
and
Settings folder in the temp file where you would find the file:
appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media
Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY)
happens
when I attempt to log into eBay while having AOL Software up and running
at
the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states
the reporting details, blah blah, and for more infomation regarding this
error message click here link. The "error signature" states the
following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
Base
API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃ‚Â®
WindowsÃ‚Â® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="Ã‚Â© Microsoft
Corporation.
All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃ‚Â® WindowsÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="Ã‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃ‚Â® WindowsÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
LEGAL_COPYRIGHT="Ã‚Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃ‚Â® WindowsÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="Ã‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃ‚Â® WindowsÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="Ã‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright Ã‚Â© Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll" SIZE="8460288"
CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃ‚Â®
WindowsÃ‚Â® Operating System" FILE_VERSION="6.00.2900.3241
(xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="Ã‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃ‚Â®
WindowsÃ‚Â® Operating System" FILE_VERSION="5.1.2600.3099
(xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="Ã‚Â© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="WindowsÃ‚Â® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="Ã‚Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃ‚Â® Windows(TM) Operating System"
FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright Ã‚Â© Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer
telling me something has happened. NOT. It is indeed a crash and here's
why:

The "message" window pops-up with the info and asks if I want to report
it
to Microsoft (which I have been doing for months). The ONLY way to
continue
using my computer is by sending the info. So, I send the info. Then, it
happens all over again - immediately (the pop-up window, etc.), and I
send
it again. Once sent, that's it - it's over. Computer is frozen dead. The
ONLY way to continue is to open the task manager, which is now ONLY
accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are
2,
it usually doesn't matter which one I end task on, but sometimes it
does).
Most of the time that's all I have to do. If that doesn;t work the
fiorst
time, then I need to get back into the task manager and end task on
dwwin.exe (something like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually continue
and/or save whatever I was doing and reboot to resume normal operations
until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS
return
in
a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed because
I
am
so tired of this happening and I want someone to please figure this out
and
help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong to
do
with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

Click to expand...

Click to expand...

AWA · Jan 13, 2008

Hi. Ok, I did. Now what? There aren't any replies (as of yet).

??

PA Bear said:
Please cite the URL pointing to the forum thread where you posted your
HijackThis log for review.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Yeah, I read this same exact reply you left for others, which is why I
made
certain I mentioned that I have already done a full check for viruses &
spyware/malware over the last 3 months.

PA Bear said:

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for
expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AWA wrote:
Ok, so this has been happeneing for some time now. I would like to say
ever
since I installed IE7. In fact, lots of errors have happened since IE7,
but
that's another day. Ready? Here we go: Like some other folks here, I
keep
getting Explorer.exe crashes. Dr. Watson references it to my Documents
and
Settings folder in the temp file where you would find the file:
appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media
Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY)
happens
when I attempt to log into eBay while having AOL Software up and running
at
the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states
the reporting details, blah blah, and for more infomation regarding this
error message click here link. The "error signature" states the
following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
Base
API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation.
All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â© Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll" SIZE="8460288"
CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="6.00.2900.3241
(xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="5.1.2600.3099
(xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="WindowsÃƒâ€šÃ‚Â® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® Windows(TM) Operating System"
FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â© Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer
telling me something has happened. NOT. It is indeed a crash and here's
why:

The "message" window pops-up with the info and asks if I want to report
it
to Microsoft (which I have been doing for months). The ONLY way to
continue
using my computer is by sending the info. So, I send the info. Then, it
happens all over again - immediately (the pop-up window, etc.), and I
send
it again. Once sent, that's it - it's over. Computer is frozen dead. The
ONLY way to continue is to open the task manager, which is now ONLY
accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are
2,
it usually doesn't matter which one I end task on, but sometimes it
does).
Most of the time that's all I have to do. If that doesn;t work the
fiorst
time, then I need to get back into the task manager and end task on
dwwin.exe (something like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually continue
and/or save whatever I was doing and reboot to resume normal operations
until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS
return
in
a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed because
I
am
so tired of this happening and I want someone to please figure this out
and
help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong to
do
with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

Click to expand...

Click to expand...

AWA · Jan 13, 2008

http://www.castlecops.com/t212722-Please_help_with_my_log.html

PA Bear said:
Please cite the URL pointing to the forum thread where you posted your
HijackThis log for review.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Yeah, I read this same exact reply you left for others, which is why I
made
certain I mentioned that I have already done a full check for viruses &
spyware/malware over the last 3 months.

PA Bear said:

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for
expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AWA wrote:
Ok, so this has been happeneing for some time now. I would like to say
ever
since I installed IE7. In fact, lots of errors have happened since IE7,
but
that's another day. Ready? Here we go: Like some other folks here, I
keep
getting Explorer.exe crashes. Dr. Watson references it to my Documents
and
Settings folder in the temp file where you would find the file:
appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media
Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY)
happens
when I attempt to log into eBay while having AOL Software up and running
at
the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states
the reporting details, blah blah, and for more infomation regarding this
error message click here link. The "error signature" states the
following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
Base
API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation.
All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â© Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll" SIZE="8460288"
CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="6.00.2900.3241
(xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="5.1.2600.3099
(xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="WindowsÃƒâ€šÃ‚Â® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® Windows(TM) Operating System"
FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â© Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer
telling me something has happened. NOT. It is indeed a crash and here's
why:

The "message" window pops-up with the info and asks if I want to report
it
to Microsoft (which I have been doing for months). The ONLY way to
continue
using my computer is by sending the info. So, I send the info. Then, it
happens all over again - immediately (the pop-up window, etc.), and I
send
it again. Once sent, that's it - it's over. Computer is frozen dead. The
ONLY way to continue is to open the task manager, which is now ONLY
accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are
2,
it usually doesn't matter which one I end task on, but sometimes it
does).
Most of the time that's all I have to do. If that doesn;t work the
fiorst
time, then I need to get back into the task manager and end task on
dwwin.exe (something like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually continue
and/or save whatever I was doing and reboot to resume normal operations
until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS
return
in
a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed because
I
am
so tired of this happening and I want someone to please figure this out
and
help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong to
do
with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

Click to expand...

Click to expand...

AWA · Jan 13, 2008

Hi again. I do not know why that previous post I CANCELLED ended up posting,
but I meant to just post the URL you requested - as noted in the follow-up
reply.

Thanks for your assistance.

PA Bear said:
Please cite the URL pointing to the forum thread where you posted your
HijackThis log for review.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Yeah, I read this same exact reply you left for others, which is why I
made
certain I mentioned that I have already done a full check for viruses &
spyware/malware over the last 3 months.

PA Bear said:

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for
expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AWA wrote:
Ok, so this has been happeneing for some time now. I would like to say
ever
since I installed IE7. In fact, lots of errors have happened since IE7,
but
that's another day. Ready? Here we go: Like some other folks here, I
keep
getting Explorer.exe crashes. Dr. Watson references it to my Documents
and
Settings folder in the temp file where you would find the file:
appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media
Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY)
happens
when I attempt to log into eBay while having AOL Software up and running
at
the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states
the reporting details, blah blah, and for more infomation regarding this
error message click here link. The "error signature" states the
following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
Base
API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation.
All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â© Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll" SIZE="8460288"
CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="6.00.2900.3241
(xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="5.1.2600.3099
(xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="WindowsÃƒâ€šÃ‚Â® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® Windows(TM) Operating System"
FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â© Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer
telling me something has happened. NOT. It is indeed a crash and here's
why:

The "message" window pops-up with the info and asks if I want to report
it
to Microsoft (which I have been doing for months). The ONLY way to
continue
using my computer is by sending the info. So, I send the info. Then, it
happens all over again - immediately (the pop-up window, etc.), and I
send
it again. Once sent, that's it - it's over. Computer is frozen dead. The
ONLY way to continue is to open the task manager, which is now ONLY
accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are
2,
it usually doesn't matter which one I end task on, but sometimes it
does).
Most of the time that's all I have to do. If that doesn;t work the
fiorst
time, then I need to get back into the task manager and end task on
dwwin.exe (something like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually continue
and/or save whatever I was doing and reboot to resume normal operations
until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS
return
in
a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed because
I
am
so tired of this happening and I want someone to please figure this out
and
help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong to
do
with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

Click to expand...

Click to expand...

PA Bear [MS MVP] · Jan 13, 2008

You can't cancel posts to the MS newsserver.

PA Bear said:
Hi again. I do not know why that previous post I CANCELLED ended up
posting,
but I meant to just post the URL you requested - as noted in the follow-up
reply.

Thanks for your assistance.

PA Bear said:

Please cite the URL pointing to the forum thread where you posted your
HijackThis log for review.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Yeah, I read this same exact reply you left for others, which is why I
made
certain I mentioned that I have already done a full check for viruses &
spyware/malware over the last 3 months.

:

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your
hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to
use.
It will help you to both identify and remove any hijackware/spyware
with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for
expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AWA wrote:
Ok, so this has been happeneing for some time now. I would like to say
ever
since I installed IE7. In fact, lots of errors have happened since
IE7,
but
that's another day. Ready? Here we go: Like some other folks here, I
keep
getting Explorer.exe crashes. Dr. Watson references it to my Documents
and
Settings folder in the temp file where you would find the file:
appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media
Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY)
happens
when I attempt to log into eBay while having AOL Software up and
running
at
the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states
the reporting details, blah blah, and for more infomation regarding
this
error message click here link. The "error signature" states the
following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
Base
API" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation.
All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights
reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â®
Operating System" FILE_VERSION="5.1.2600.3119
(xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â®
Operating System" FILE_VERSION="5.1.2600.2726
(xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL"
INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â©
Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
SIZE="8460288"
CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="6.00.2900.3241
(xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536"
CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
Client
DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)"
ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
FILE_DESCRIPTION="Internet Extensions for Win32"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="WindowsÃƒâ€šÃ‚Â® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights
reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® Windows(TM) Operating
System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â© Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
API
for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer
telling me something has happened. NOT. It is indeed a crash and
here's
why:

The "message" window pops-up with the info and asks if I want to
report
it
to Microsoft (which I have been doing for months). The ONLY way to
continue
using my computer is by sending the info. So, I send the info. Then,
it
happens all over again - immediately (the pop-up window, etc.), and I
send
it again. Once sent, that's it - it's over. Computer is frozen dead.
The
ONLY way to continue is to open the task manager, which is now ONLY
accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there
are
2,
it usually doesn't matter which one I end task on, but sometimes it
does).
Most of the time that's all I have to do. If that doesn;t work the
fiorst
time, then I need to get back into the task manager and end task on
dwwin.exe (something like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually
continue
and/or save whatever I was doing and reboot to resume normal
operations
until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS
return
in
a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed
because
I
am
so tired of this happening and I want someone to please figure this
out
and
help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong
to
do
with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

Click to expand...

Click to expand...

PA Bear [MS MVP] · Jan 13, 2008

Did you do everything here before you posted your log?
http://www.castlecops.com/t102301-Hijackthis_Guidelines_Read_Before_Posting.html

Also read all Announcements here:
http://www.castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html

Like most forums that deal with HijackThis logs, CastleCops is very, very
busy. It may take 5-7 days before you get a reply. There are currently 10
others ahead of you in the queue.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

PA Bear said:
http://www.castlecops.com/t212722-Please_help_with_my_log.html

PA Bear said:

Please cite the URL pointing to the forum thread where you posted your
HijackThis log for review.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Yeah, I read this same exact reply you left for others, which is why I
made
certain I mentioned that I have already done a full check for viruses &
spyware/malware over the last 3 months.

:

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your
hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to
use.
It will help you to both identify and remove any hijackware/spyware
with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for
expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AWA wrote:
Ok, so this has been happeneing for some time now. I would like to say
ever
since I installed IE7. In fact, lots of errors have happened since
IE7,
but
that's another day. Ready? Here we go: Like some other folks here, I
keep
getting Explorer.exe crashes. Dr. Watson references it to my Documents
and
Settings folder in the temp file where you would find the file:
appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media
Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY)
happens
when I attempt to log into eBay while having AOL Software up and
running
at
the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states
the reporting details, blah blah, and for more infomation regarding
this
error message click here link. The "error signature" states the
following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
Base
API" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation.
All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights
reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â®
Operating System" FILE_VERSION="5.1.2600.3119
(xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â®
Operating System" FILE_VERSION="5.1.2600.2726
(xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL"
INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â©
Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
SIZE="8460288"
CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="6.00.2900.3241
(xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536"
CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
Client
DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)"
ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
FILE_DESCRIPTION="Internet Extensions for Win32"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="WindowsÃƒâ€šÃ‚Â® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights
reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® Windows(TM) Operating
System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â© Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
API
for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer
telling me something has happened. NOT. It is indeed a crash and
here's
why:

The "message" window pops-up with the info and asks if I want to
report
it
to Microsoft (which I have been doing for months). The ONLY way to
continue
using my computer is by sending the info. So, I send the info. Then,
it
happens all over again - immediately (the pop-up window, etc.), and I
send
it again. Once sent, that's it - it's over. Computer is frozen dead.
The
ONLY way to continue is to open the task manager, which is now ONLY
accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there
are
2,
it usually doesn't matter which one I end task on, but sometimes it
does).
Most of the time that's all I have to do. If that doesn;t work the
fiorst
time, then I need to get back into the task manager and end task on
dwwin.exe (something like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually
continue
and/or save whatever I was doing and reboot to resume normal
operations
until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS
return
in
a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed
because
I
am
so tired of this happening and I want someone to please figure this
out
and
help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong
to
do
with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

Click to expand...

Click to expand...

PA Bear [MS MVP] · Jan 13, 2008

I've pinged a Moderator and gave her some background info, including a link
to this thread.

PA Bear said:
Did you do everything here before you posted your log?
http://www.castlecops.com/t102301-Hijackthis_Guidelines_Read_Before_Posting.html

Also read all Announcements here:
http://www.castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html

Like most forums that deal with HijackThis logs, CastleCops is very, very
busy. It may take 5-7 days before you get a reply. There are currently
10
others ahead of you in the queue.

http://www.castlecops.com/t212722-Please_help_with_my_log.html

PA Bear said:

Please cite the URL pointing to the forum thread where you posted your
HijackThis log for review.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AWA wrote:
Yeah, I read this same exact reply you left for others, which is why I
made
certain I mentioned that I have already done a full check for viruses &
spyware/malware over the last 3 months.

:

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your
hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to
use.
It will help you to both identify and remove any hijackware/spyware
with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for
expert
analysis, not here.**

If the procedures look too complex - and there is no shame in
admitting
this isn't your cup of tea - take the machine to a local, reputable
and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AWA wrote:
Ok, so this has been happeneing for some time now. I would like to
say
ever
since I installed IE7. In fact, lots of errors have happened since
IE7,
but
that's another day. Ready? Here we go: Like some other folks here, I
keep
getting Explorer.exe crashes. Dr. Watson references it to my
Documents
and
Settings folder in the temp file where you would find the file:
appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media
Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY)
happens
when I attempt to log into eBay while having AOL Software up and
running
at
the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states
the reporting details, blah blah, and for more infomation regarding
this
error message click here link. The "error signature" states the
following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
Base
API" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation.
All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft
Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights
reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â®
Operating System" FILE_VERSION="5.1.2600.3119
(xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â®
Operating System" FILE_VERSION="5.1.2600.2726
(xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL"
INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â©
Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
SIZE="8460288"
CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â®
WindowsÃƒâ€šÃ‚Â® Operating System" FILE_VERSION="6.00.2900.3241
(xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536"
CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
Client
DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® WindowsÃƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)"
ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574"
PRODUCT_VERSION="7.00.6000.16574"
FILE_DESCRIPTION="Internet Extensions for Win32"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="WindowsÃƒâ€šÃ‚Â® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights
reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒâ€šÃ‚Â® Windows(TM) Operating
System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright Ãƒâ€šÃ‚Â© Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
API
for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer
telling me something has happened. NOT. It is indeed a crash and
here's
why:

The "message" window pops-up with the info and asks if I want to
report
it
to Microsoft (which I have been doing for months). The ONLY way to
continue
using my computer is by sending the info. So, I send the info. Then,
it
happens all over again - immediately (the pop-up window, etc.), and I
send
it again. Once sent, that's it - it's over. Computer is frozen dead.
The
ONLY way to continue is to open the task manager, which is now ONLY
accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there
are
2,
it usually doesn't matter which one I end task on, but sometimes it
does).
Most of the time that's all I have to do. If that doesn;t work the
fiorst
time, then I need to get back into the task manager and end task on
dwwin.exe (something like that).

Now, the computer flickers, some icons are REMOVED from the right
side
taskbar, and I am back in busines (except it bother's me that this
has
happened and I have lost icons on the right side, so I usually
continue
and/or save whatever I was doing and reboot to resume normal
operations
until the next time.

The "next time" usually occurs a day or so later - but will ALWAYS
return
in
a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed
because
I
am
so tired of this happening and I want someone to please figure this
out
and
help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong
to
do
with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

Click to expand...

Click to expand...

AWA · Jan 14, 2008

oh. Well it gave me the option to, so I hit the cancel button. Oh well.

Thanks again.

PA Bear said:
You can't cancel posts to the MS newsserver.

Hi again. I do not know why that previous post I CANCELLED ended up
posting,
but I meant to just post the URL you requested - as noted in the follow-up
reply.

Thanks for your assistance.

PA Bear said:

Please cite the URL pointing to the forum thread where you posted your
HijackThis log for review.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AWA wrote:
Yeah, I read this same exact reply you left for others, which is why I
made
certain I mentioned that I have already done a full check for viruses &
spyware/malware over the last 3 months.

:

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your
hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to
use.
It will help you to both identify and remove any hijackware/spyware
with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for
expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AWA wrote:
Ok, so this has been happeneing for some time now. I would like to say
ever
since I installed IE7. In fact, lots of errors have happened since
IE7,
but
that's another day. Ready? Here we go: Like some other folks here, I
keep
getting Explorer.exe crashes. Dr. Watson references it to my Documents
and
Settings folder in the temp file where you would find the file:
appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media
Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
spyware/malware - none found) this error ONLY (and I do mean ONLY)
happens
when I attempt to log into eBay while having AOL Software up and
running
at
the same time.

So, the Windows Explorer Error Signature Window pops up and naturally
states
the reporting details, blah blah, and for more infomation regarding
this
error message click here link. The "error signature" states the
following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
Base
API" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® WindowsÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â© Microsoft
Corporation.
All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® WindowsÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32"
LEGAL_COPYRIGHT="ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights
reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® WindowsÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â®
Operating System" FILE_VERSION="5.1.2600.3119
(xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® WindowsÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® WindowsÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â®
Operating System" FILE_VERSION="5.1.2600.2726
(xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL"
INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â©
Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
SIZE="8460288"
CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MicrosoftÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â®
WindowsÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® Operating System" FILE_VERSION="6.00.2900.3241
(xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536"
CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
Client
DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="MicrosoftÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® WindowsÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® Operating System"
FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)"
ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
FILE_DESCRIPTION="Internet Extensions for Win32"
COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="WindowsÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® Internet Explorer"
FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â© Microsoft Corporation. All rights
reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
States)
[0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="MicrosoftÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â® Windows(TM) Operating
System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â© Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
API
for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my
computer
telling me something has happened. NOT. It is indeed a crash and
here's
why:

The "message" window pops-up with the info and asks if I want to
report
it
to Microsoft (which I have been doing for months). The ONLY way to
continue
using my computer is by sending the info. So, I send the info. Then,
it
happens all over again - immediately (the pop-up window, etc.), and I
send
it again. Once sent, that's it - it's over. Computer is frozen dead.
The
ONLY way to continue is to open the task manager, which is now ONLY
accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there
are

Click to expand...

Click to expand...

"COM Surrogate has encountered a problem and needs to close"	1	Dec 4, 2008
generic host process for win32	3	Apr 20, 2009
XP SP2 Installation Failure	3	Jul 2, 2007
Explorer Problem / Question	4	May 29, 2006
Windows Explorer Crashing	7	Sep 13, 2005
Windows Explorer has encountered a problem and needs to close. We are sorry for	2	Oct 2, 2004
Internet Problems,	1	Sep 26, 2004
Explorer.exe crashes	4	Jul 17, 2004

Explorer.exe crashes! - Have detailed info, please help!!

AWA

Gerry

AWA

PA Bear [MS MVP]

AWA

Gerry

PA Bear [MS MVP]

AWA

AWA

AWA

PA Bear [MS MVP]

PA Bear [MS MVP]

PA Bear [MS MVP]

AWA

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