Explorer.exe - Application Error

[Guest]

Every time I try to open "My Computer" or any other folder I get an error
message

Explorer.exe - Application Error
The instruction at "0x00e6d065" referenced memory at "0x00000000."
The memory could not be written.

What can I do to correct this error?

 

[Ramesh, MS-MVP]

Hi Juan,

Run these malware cleaners:

1. Ad-Aware
http://www.lavasoftusa.com

2. SpyBot S&D
http://www.safer-networking.org

3. CWShredder
http://www.intermute.com/spysubtract/cwshredder_download.html

Update 1 & 2 before running a scan.

Clean-up Windows Startup: http://windowsxp.mvps.org/startup.htm

 

[Guest]

Hi, I have a similar problem. Until earlier today, all was well, now I cannot
use the WIN Explorer to locate my files. It seems to be mainly in the My
Documents folder although I did not investigate this in great depth. I can
look at my stored files in another folder but when I try to open a folder in
My Documents, the error message "explorer.exe - Application Error" pops up.
The mesage varies and usually two messages pop up: "The instruction at
"0x60f197f9" referenced memory at "0x01759000". The memory could not be
"written" and "The instruction at "0x7c91868e" referenced memory at
"0xffffd4d4". The memory could not be "read". Another one stated: "The
instruction at "0x7c911e58" referenced memory at "0xffffd4d4". The memory
could not be "read". This is very annoying and I cannot identify anything I
did on this system that could have caused it.

Help!!!
Heinz

 

[Ramesh, MS-MVP]

Hi Heinz,

Have you checked the Event logs?

 

[Guest]

Hi Ramesh,

yes, I did, all it said was Error; Application Error; Category: None; Event:
1000 and, in a separate line, the same message but with event=1001.

After I clicked on the link in your message today, I lost all connectivity
to the internet. I ran Ad-Aware and Spy-Bot and restarted my system twice.
Each and every time I could look at my files in 'My Documents' and also
connect to the internet. After clicking on, and closing the link from your
e-mail notification, the same symptoms occured again. No Windows Explorer and
no Internet access. I'm totally confused.

I proceeded to uninstall any of the programs I do not actually use, plus
uninstalled Spy-Bot, Ad-Aware and Zonealarm and restarted my system. I still
had no internet access. When checking my Lan settings I realised that my DNS
server settings reverted back to Automatic. After correcting this I now have
my Win Explorer back as well as Internet access. Weird!

Any ideas? I will keep running my system today, to see if the problem
occures again. If not, I will start to gradually re-install my software, one
by one. I do not believe though, that any of my programs were to blame. I had
not installed any new software yesterday and had used the system all day
Saturday and yesterday morning.

The error messages I received from Explorer.exe were dealing with memory
locations that could not be read and memory locations that could not be
written to. I also used the automatic error reporting tool to report the
problem to Microsoft.

Hope you will be able to pinpoint the fault.

Heinz

 

[Ramesh, MS-MVP]

Heinz,

The error messages I received from Explorer.exe were dealing with memory
locations that could not be read and memory locations that could not be
written to.

A malware BHO or ShellExtensionHook may cause this "memory error". Download
HijackThis from www.majorgeeks.com. Generate a log using HijackThis and
visit any of these forums below to post your HijackThis log. The experts
there will guide you how to remove the spyware from your system:

http://forums.aumha.org
http://forums.spywareinfo.com
http://www.lavasoftsupport.com/

 

[Guest]

Ok I ran those malware cleaners as you suggested, but still I cannot access
any folders. I can't go to Control Properties, My Computer, My Network
Places. I can open any folder at all. Everytime I do it just gives me the
same error message and seems to reload my page.

Is their anything else I can do????

 

[Ramesh, MS-MVP]

Juan,

How do I view the error messages registered in Event Log?:
http://www.winxptutor.com/eventlog.htm

-and-

Download HijackThis from www.majorgeeks.com. Generate a log using HijackThis
and visit any of these forums below to post your HijackThis log. The experts
there will guide you how to remove the spyware from your system:

http://forums.aumha.org
http://forums.spywareinfo.com
http://www.lavasoftsupport.com/

 

[Guest]

Hi Ramesh,

I went and uninstalled any program I did not absolutely need, including BHO
Demon which ran until the problem occured. It fixed the problem to the extend
that, since yesterday afternoon, I had no problem with my system. I will
start today to re-install programs I would like to have, one by one, with
plenty of time in between. This way hope I will identify the program that
caused my hassles. First thing I will re-install is ZoneAlarm. Just don't
feel save without it.

I'll let you know if I get any more problems.
Heinz

 

[Ramesh, MS-MVP]

Thanks for the feedback Heinz.

 

[Guest]

Ok I downloaded Hijackthis and every time I run it , it encounters
unexpected errors and closes. I restarted the computer, but that doesn't
seem to work. Im thinking im just going to reinstall windows, start from new