Explorer crash

[Guest]

We have a Windows XP computer that is having an unusual problem:
1 - When we open My Computer we get the list of local and network drives as
expected. If we then click on Local Drive C: explorer crashes.
2 - When we go to search for a file and search for any file, it does not
matter which, we get the list of locations for that file in the results pane.
If we chose a file in a location on the C: other than in the root directory
and right click to open containing folder, the folder opens without a problem
in explorer. If we then go up the directory tree towards the root directory
we can proceed normally until we ask to move up to the root directory, at
which point explorer crashes.
3 - If we open a Command Prompt window, we can go to the root directory of
the C: drive without a problem, list it (dir), check attributes (attrib),
security permissions (cacl), etc.
4 - If in explorer we map a drive (say X to the C$ drive on the local
machine and then open the X: drive, no problem, we can now browse the Local
C: drive through the X: mapped drive.

So the problem only occurs when we try to access the root of the C: drive
from explorer.

Anybody got an explanation and solution?

Regards,

DBrosseau

 

[RJK]

Have you run chkdsk.exe yet to fix any ntfs problems ?
If not - schedule one and reboot.

....if you can right-click drive c:\ to get a pop-out menu and "properties |
Tools | Error-checking" that is

regards, Richard

 

[RJK]

....and as this person says, many Windows Explorer crashes are often caused
by malfunctioning 3rd party plug-ins :-
http://www.helpwithwindows.com/techfiles/explorer-crashes.html

regards, Richard

 

[Guest]

Yes, I ran chkdsk from the right click/properties/tools/check now. No errors.
I can browse the C: root from the dos box, no problem; I can browse
subdirectories, no problem; I can browse the C: root from a mapped drive on
the local machine, no problem. I can't browse it straight from explorer.

Regards,

Daniel

 

[RJK]

Barring networking problems, (drive mapping etc.) that I know next to
nothing about
...there appears to be countless problems with Windows Explorer caused by
faulty plugins:-
a few examples e.g.
http://support.microsoft.com/default.aspx?scid=kb;en-us;320563
http://support.microsoft.com/default.aspx?scid=kb;en-us;883791
http://forums.techguy.org/windows-nt-2000-xp/569208-windows-xp-problems-windows-explorer.html

....what about malware ?
...damaged Windows Explorer files ?

.....suspect recently added plug-ins ?

regards, Richard

 

[Guest]

I went to the site, downloaded the software and disabled all the 3rd prty
shell extentions. No change, still crashes, even after reboot

thanks,

Daniel

 

[RJK]

:-(

....suggest posting your problem in one of the MS "networking" NG's

regards, Richard

 

[Plato]

We have a Windows XP computer that is having an unusual problem:
1 - When we open My Computer we get the list of local and network drives as
expected. If we then click on Local Drive C: explorer crashes.

Sometimes due to el cheapo ram.

 

[Guest]

I am having the exact same problem except I don't think I could have
explained it so succintly have you found a solution?

TLSP