Exception Info: (0xc0000005, 0x00000000, etc)

[Guest]

Seeking common reasons for getting this error, whenever an application shuts
down.

Exception Information:
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000000b1f5cb

Does it point to a particular type of issue? What are possible causes for
getting this type of error? Application was open but not being used at the
time that the problem was encountered and forced the shut down

 

[Uncle Grumpy]

Seeking common reasons for getting this error, whenever an application shuts
down.

Exception Information:
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000000b1f5cb

You must think that everyone's Crystal Ball is operating and able to
tell them what "application" you are referring to, etc., etc.,

 

[Guest]

It's a generic error and not tied to any specific application. But the last
time it came up Blue Pumpkin was running and did a force shut down. Previous
to that it was the Motorola PC software. Even saw something similar happen
with Excel.

 

[Peter Foldes]

What is Blue Pumpkin ??

 

[Guest]

It's a forecasting and scheduling application for call centres.

 

[Guest]

It's a generic error and not tied to any specific application. But the last
time it came up Blue Pumpkin was running and did a force shut down. Previous
to that it was the Motorola PC software. Even saw something similar happen
with Excel.

Blue Pumpkin, Halloween still far away! LOL.

Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000000b1f5cb
The code is referring to an application trying to accessing memory through a
bad pointer.

Have a look/review the event Viewer for error messages(X) logged for any
application/hardware causing these crashes.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
Do you install any software/hardware recently?, check your Device Manager
for Malfunctioning or Conflicting Devices.
AutoRuns for Windows v8.71
By Mark Russinovich and Bryce Cogswell
http://www.microsoft.com/technet/sysinternals/utilities/Autoruns.mspx

FileMon for Windows v7.04
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Filemon.mspx
This monitoring tool lets you see all file system activity in real-time.

Process Explorer for Windows v10.2
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/ProcessExplorer.mspx
Monitor file system, Registry, process, thread and DLL activity in real-time
HTH.
nass

 

[Gerry]

What are your anti-spyware arrangements? Spyware turned out to be the
cause of a similar report the other day.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~