malicious software removal tool crashes

[Bodmass]

I've been investigating an "NT Authority system" error message I get that
restarts my system with error code 1073741819. This led me to believe I have
a sasser infection in my system, which in turn led me to download the
malicious software removal tool.

Unfortunately (just as the McAffee stinger tool did), this has twice merely
closed down during the scan.

What it gives me is an exception report that starts thus
Exception information
Code: 0xc0000005 Flags 0x00000000
Record 0x0000000000000000 Address: 0x000000005a380c1c

and goes on to list aprox 100 modules.

(my PC has been giving me this error message from a whole variety of
applications bit-torrent/games/video converting/burning etc.)

My question is why wont this scan/ where do I go from here if this utility
wont scan?

I'm running xp home, sp3.

I'm also told the following file will be included the error report
C:\DOCUME~1\User\LOCALS~1\Temp\e5c6_appcompat.txt
Sadly I cant figure out what location that points to.

 

[SC Tom]

I've been investigating an "NT Authority system" error message I get that
restarts my system with error code 1073741819. This led me to believe I
have
a sasser infection in my system, which in turn led me to download the
malicious software removal tool.

Unfortunately (just as the McAffee stinger tool did), this has twice
merely
closed down during the scan.

What it gives me is an exception report that starts thus
Exception information
Code: 0xc0000005 Flags 0x00000000
Record 0x0000000000000000 Address: 0x000000005a380c1c

and goes on to list aprox 100 modules.

(my PC has been giving me this error message from a whole variety of
applications bit-torrent/games/video converting/burning etc.)

My question is why wont this scan/ where do I go from here if this utility
wont scan?

I'm running xp home, sp3.

I'm also told the following file will be included the error report
C:\DOCUME~1\User\LOCALS~1\Temp\e5c6_appcompat.txt
Sadly I cant figure out what location that points to.

Crosspost, don't multipost.
http://www.blakjak.demon.co.uk/mul_crss.htm

SC Tom

 

[Lem]

Crosspost, don't multipost.
http://www.blakjak.demon.co.uk/mul_crss.htm

SC Tom

Try scanning in Safe Mode.

Also try MalwareBytes AntiMalware: http://malwarebytes.org/

For C:\DOCUME~1\User\LOCALS~1\Temp\e5c6_appcompat.txt

Unless one of your profiles is named "User" replace that word with the
profile name that's active when you run the scan, e.g.,
C:\DOCUME~1\Bodmass\LOCALS~1\Temp\e5c6_appcompat.txt

You can just paste that string in Start > Run and click OK and if the
file exists, it will open in Notepad.

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm