Excel 2000 shuts down w/o error msg when opening Outlook 03 email

[SpenCer]

Good day all,
I have a user that has Excel 2000 shut down on him randomly. He is the
Director of Finance, so he uses Excel on a daily basis.
Scenario: he will have Excel 2000 open with a few spreadsheets open, while
also having Outlook 2003 open. He'll double click on a new, received email.
That's when Excel closes itself without saving any changes. Needless to say,
he's very frustrated with this. Excel files open: does not matter if it's
from a Network shared file or only local or a combination of both, it still
closes out. Even if these two programs are the only two open, it still shuts
down Excel without displaying any error message. He is a smart computer user,
so I am sure he's not clicking on the Excel X to close it. And even if he
were, it would ask him to save changes or not.
Additional info:
1. Whatever email he opens that causes Excel to close seems regardless of
internal or external sender, with or without attachment.
2. He does not want AutoSave enabled because he changes scenarios along the
way and does not want to be "stuck" with the changes that are made because he
won't be able to revert back to the previous copy.
3. I can not upgrade him to Excel 2003 to match Outlook 2003 because the
rest of the Accounting Dept has Excel 2000 and they all share files. That,
plus the fact that we haven't bought it.
What I've done so far:
I have done an uninstall and reinstall. Uninstall, defrag, reinstall.
Uninstall, defrag, install additional (non-MS) software, reinstall Excel. At
this point, I'm 99% it's not the hardware. I have done all Office updates
including SP3 and have done all Windows updates.
Specs: this Latitude D620 user is running Windows XP SP 2, Access 97, Excel,
PPT, and Word 2000, and Outlook 2003 w/SP3.
I would really appreciate any input from the experts out there.
Thank you,
SpenCer
NOTE: The opinions and words experssed in this post do not necessarily
reflect those of the company in which I am employed.

 

[SSumlin]

I have the same problem. I am running Excel 2003 and Microsoft Office
Outlook 2003 on Windows XP Professional.
If I have an Excel sheet open and then try to open an e-mail Excel crashes.
It doesn't matter if the e-mail has been viewed before or if it is old,
attachment or no attachment. I have not been able to find any fixes online
and even my tech guy is stumped.
If anyone finds a fix please let me know!

 

[SpenCer]

Do you (or the user that experiences the Excel closing problem) have the
software "Hyperion Solutions"?
Based on the lack of responses to our problem, I am still leaning towards it
being related to an add-on that was added into Excel.
Do you have any additional applications other than the standard Office
products and IE 6 or 7?
Maybe you and I will have to figure this out by bouncing ideas back and
forth and trying to find the common denominator.
Thanks,
Spencer

 

[Missy76]

Guys,

i have a very similar problem with Excel 2003, in that if you are working on
the spreadsheet and then go out to open Word 2003 (and it is only word that
is doing it!) the workbook will close, all changes are lost!!

i too have tred uninstalling all 3rd party software, uninstalled and
reinstalled office as a whole and am completely up to date on patches.

i am totally stumped!