Event 1004 Terminal Server Cannot issue a client license

[Guest]

I have a Citrix Metaframe 1.8 running on Windows 2000 server with SP4. Do I
need a Terminal Services license for Windows CE client to connect to the
Citrix Server? The client is using Citrix ICA to connect. I get event id
1004, terminal server cannot issue a client license. Windows 2000
professional clients connects without any problem.

 

[Guest]

Yes you do.

http://support.microsoft.com/default.aspx?scid=kb;en-us;825027

http://www.sessioncomputing.com/licensing.htm

 

[Guest]

Thanks for the reply Patrick. The KB article that applies in my case is
KB827355, it says to apply the hotfix but not to purchase the TS License.
That is why I was a little bit confuse whether I need to buy the TS CAL or
just apply the hotfix. I will apply the hotfix I will let yiou know if it
will fix the problem.

 

[Vera Noest [MVP]]

The hotfix *alone* will certainly not solve your problem!

You must first buy and install TS CALs for your CE thin clients.
And then *maybe* you need a hotfix wo make it all work.

There are a couple of known problems with issueing permanent
licenses to thin client, which previously have been issued a
temporary license which now has expired (as is the case with your
thin clients).

Patrick was anticipating such a problem, that's why he already
included a link to a hotfix. But you must have the TS CALs to
start with!
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
SQL troubleshooting: http://sql.veranoest.net
*----------- Please reply in newsgroup -------------*

 

[Guest]

Thanks for your response Vera. Now, for the TS License there are two kinds,
Per Device or Per User. Which one will apply in my case if I have 7 Tablet PC
with only 2 or 3 concurrent connections to our Citrix Server? If I purchase
5 Per User CAL will I have issue with the other two Tables?

Ismael

 

[Guest]

I don't think 2000 recognises Per-User TSCALs, but in any case, Per-User
TSCALs are not issued, tracked or in any way associated with a device. The
TS, when in per user mode, just checks for an activated TSLS, with installed
per-user TSCALs. If this is found, the logon is successful. If one is
found, but doesn't have per-user TSCALs, a TEMP License is issued to the
client, which is good for 30 days.


--
Patrick Rouse
Microsoft MVP - Terminal Server
http://www.sessioncomputing.com

 

[Guest]

Thanks once again for your response Vera, you are enlightening me. Let me see
if I understood what you are saying. Every user that login gets a CAL tied to
his username. In other words if users A, B, C, D and E were previosly given
CAL user F will be granted a temporary license. Is this correct?

Thanks,

 

[Vera Noest [MVP]]

The previous reply was actually made by Patrick. Sorry if I
confused you by jumping in and making this a "conference" thread


Note that a Windows 2000 Terminal Server will *not* recognize Per
User TS CALs, so don't buy those. Assuming that your TS Licensing
Server also runs on W2K, you will not be able to install them as
Per User either. So the discussion about Per User versus Per Device
does not apply to your situation.

You will have to install Per Device TS CALs, which will be issued
to any device which needs one, on a first-come basis.

Note that neither Per User nor Per Device TS CALs are concurrent.
You need one for every device (or user, if running 2003) who
connects. With 7 tablet PCs, you'll need 7 TS CALs.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
SQL troubleshooting: http://sql.veranoest.net
___ please respond in newsgroup, NOT by private email ___

 

[Guest]

Thanks Vera. Installing this will not affect the Windows 2000/XP client that
currently does not require CAL.

Ismael

 

[Vera Noest [MVP]]

??? Now I don't follow you, I'm afraid.
I thought you had a problem with Windows CE devices?

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
SQL troubleshooting: http://sql.veranoest.net
___ please respond in newsgroup, NOT by private email ___

 

[Guest]

Vera, by default Windows 2000 client/XP does not require license to connect
to Citrix Server. My question is if, I install TS CALS for CE devices to
connect will that affect the Windows 2000/XP clients?

 

[Vera Noest [MVP]]

OK, a missing question mark in your post put me on the wrong foot

No, this will not affect your W2K Pro / XP Pro clients.

Note: technically speaking, also W2K Pro and XP Pro clients *must*
have a TS CAL. BUT: you don't have to buy or install these TS CALs.
These clients receive a free TS CAL from the built-in pool of
licenses on the TS Licensing Server. You can verify this in the TS
Licensing Manager. Your W2K Pro and XP Pro clients will be listed
under "Existing Windows 2000 Per Device Tokens".
When you buy and install TS CALs, they will be listed as "Windows
2000 Per Device Token" (*not* "Existing").
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
SQL troubleshooting: http://sql.veranoest.net
___ please respond in newsgroup, NOT by private email ___

 

[Guest]

Vera once again thank you. My apology for the typo. Now, I am ready to
purchase the TS CALS for the Tablet.

Ismael