Error when submitting form

[perickson]

I have a sample form created at
http://www.jonessign.com/service/serv_order.htm, but when I fill it in
and try to submit it, I get this message:

FrontPage Error.
User: please report details to this site's webmaster.
Webmaster: please see the server's application event log for more
details.

Does anyone have an idea what may be causing this problem? It used to
work OK. Since then I made a few minor changes, but they were only
related to adding some form fields. I did try reinstalling the
FrontPage extensions on my website, but that didn't make any
difference.

Paul Erickson

 

[Jens Peter Karlsen [FP MVP]]

And what did your provider say when you asked them?

Regards Jens Peter Karlsen. Microsoft MVP - Frontpage.

 

[Ronx]

I cannot see any problems with the form itself, other than usage[1].
Check with your host that the email transport has been set up in the
extensions.
Try removing the email address from form properties, and see if the
form data is saved in the designated file. If so, the problem is with
email.

[1] Usage:
The email you receive (and the confirmation page the user gets) will
have the form fields in a very messy order. It will be difficult to
sort out what fields refer to the sign's location and which to the
User's billing address, since these will be mixed together.
Right click on the form, choose Form Properties. Click the Options
button and go to "Saved Fields" tag. This shows the fields that are
saved, and (more or less) the order they will be presented - the text
area will be last.

Your validation is useless. You have already entered values for the
fields which the validation JavaScript is happy to accept as "good".
Suggest removing the field values, and creating proper labels for the
fields.

 

[perickson]

Thanks for your suggestions. I should have called my website host first
as the error message said, but the message was so generic that I didn't
think they would have a clue. I called them tonight and they did a full
uninstall and install of the FrontPage extensions to fix the problem. I
only tried a reinstall.

I have a custom confirmation page ready to make the data easily
readable to the person entering the data, but I see that doesn't help
the intermixed data that is received by our service department.I
suppose the only solution is to use a top-down design. I also see the
problem with the validation issue.

 

[Ronx]

As far as form layout goes, try putting each side of the form in its
own table:
<form>
<table>
<tr>
<td>
<table summary="one column several rows">
form elements for billable address
</table>
</td>
<td>
<table summary="one column several rows">
form elements for sign location
</table>
</td>
</tr>
rest of form
</table>
</form>

You should be able to preserve the layout, and the address elements
will be grouped together.