Error when launching Entourage


H

Helen Mooc

Hello Mac team,

I keep getting this error on G5 workstation. When the user use the
Entourage, this comes up:

Unable to establish a secure connection to sbserver.daggerwinggroup.lan
because the correct root certificate is not installed. If you continue, the
information you view and send will not be secure.

My company is operating on a Small Business server 2003.

I have the option to click Cancel or OK. I have to keep clicking either
cancel or OK (at least 4 times) before it let me use the Entourage. How do
I get rid of this pop message.

thanks,

Helen
 
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W

William Smith

Helen Mooc said:
Hello Mac team,

I keep getting this error on G5 workstation. When the user use the
Entourage, this comes up:

Unable to establish a secure connection to sbserver.daggerwinggroup.lan
because the correct root certificate is not installed. If you continue, the
information you view and send will not be secure.

My company is operating on a Small Business server 2003.

I have the option to click Cancel or OK. I have to keep clicking either
cancel or OK (at least 4 times) before it let me use the Entourage. How do
I get rid of this pop message.
Hi Helen!

Does this help?
<http://www.themachelpdesk.com/modules.php?op=modload&name=News&file=inde
x&catid=&topic=19> or TinyURL <http://tinyurl.com/5ybg6>

bill
 
H

Helen Mooc

Hi Bill,



Thank you for the links. I will get them a try and let you know. In the
mean time I have another issue with the G5 that is giving me so much grieve.
Because of it, I am asked to buy another external portable drive as well as
a software to replicate the files back on to the server. I have not been
able to get a clear understanding of this for a long time now and finally I
am force to look into it further since we are planning to hire another Mac
person within this year.



Our G5 Mac can take up 7 to 10 minutes to copy a 6 Mbytes file over onto a
network drive. Also when we try to send an attachment file, it can take up
to the same time to send something in Entourage. I remember this summer our
Mac person was complaining that she was not able to send an attachment file
at all (not even an 607 kb file but a 37 kb might send). I called in MS
support to get some help and was able to get Entourage to send attachment
file. It send but not as fast as a Windows PC does. Our Mac person did not
complain about the speed of moving files onto the network drive, therefore I
did not address that with the MS support person. Now I am wondering is this
a "normal" thing with Mac where moving files onto Windows server can take as
long as 7 to 10 minutes.



Just a bit of information of our network. We are running a small business
server 2003 and our files server is a windows 2000 server. I have service
for Mac and Apple protocol install on the Windows 2000 server. The way I
map from the G5 is smb://servername/filename



Thank you,



Helen
 
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W

William Smith

Helen Mooc said:
Our G5 Mac can take up 7 to 10 minutes to copy a 6 Mbytes file over onto a
network drive. Also when we try to send an attachment file, it can take up
to the same time to send something in Entourage. I remember this summer our
Mac person was complaining that she was not able to send an attachment file
at all (not even an 607 kb file but a 37 kb might send). I called in MS
support to get some help and was able to get Entourage to send attachment
file. It send but not as fast as a Windows PC does. Our Mac person did not
complain about the speed of moving files onto the network drive, therefore I
did not address that with the MS support person. Now I am wondering is this
a "normal" thing with Mac where moving files onto Windows server can take as
long as 7 to 10 minutes.

Hi Helen!

No, this is not normal.

I would suspect you are having a network switch problem. Is your Mac
connected to a switch that has been forced to a particular speed instead
of Auto negotiate? Macs hate to be connected to a switch that is forced.

To check your Mac's speed/duplex, open the Terminal application found in
/Applications/Utilities. Type "ifconfig" -- interface config -- and look
at the Ethernet interface that is "active". By default a Mac OS X system
will typically negotiate a full duplex connection. Hopefully your Mac's
connection is at least 100/Full.

Hope this helps! bill
 

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