Error Report for Game

[Guest]

hi

I have windows xp home edition 2002

I have just installed a game for my son named "Cars". The installation went
normal, but when we try to play we get a message that says "Cars.exe has
encountered a problem and needs to close". Then it asks me if I want to send
an error report to microsoft.

I've been down to my brother's place and the game installed and played
perfectly down there.

Can anyone help? My kids are driving me nuts with questions I don't know the
answer to....
Many thanks
Matt

 

[dobey]

hi

I have windows xp home edition 2002

I have just installed a game for my son named "Cars". The installation
went
normal, but when we try to play we get a message that says "Cars.exe has
encountered a problem and needs to close". Then it asks me if I want to
send
an error report to microsoft.

I've been down to my brother's place and the game installed and played
perfectly down there.

Can anyone help? My kids are driving me nuts with questions I don't know
the
answer to....
Many thanks
Matt

Send your kids to your brothers place to play the game ;-)

I assume Microsoft looks for patterns in faulting applications to see if it
is an OS problem. Don't expect a reply from them with a fix.

The only things I can suggest are;

1) Try running the game under an administrators account, or with
administrator credentials. (right click on program and choose "run as", then
use an admin password.

2)If you look in event viewer and the crash was logged, look at the
properties and there may be a link to help and support which may shed some
light on the problem.

3) Check the website of the game publishers for support, or a forum on your
problem. Take note of the error message (probably available in event
viewer). And post those details, or even google that information.

Your problem could be anything from video drivers to directx to failing RAM
to a virus. Did you check that your PC meets the games minimum
requirements?

Good luck.

 

[Guest]

thanks dobey, you make some good suggestions (especially the one about
sending the kids off). sadly none of them have solved the prob. thanks for
taking the time to reply.

 

[Elmo]

thanks dobey, you make some good suggestions (especially the one about
sending the kids off). sadly none of them have solved the prob. thanks for
taking the time to reply.

Run DXDiag and see if it complains of uncertified drivers; try lowering
graphics hardware acceleration, etc.. Also look at the computer
manufacturer site and the graphics card manufacturer site for different
drivers. Try upgrades, reference drivers, and drivers for other model
cards till you find one that works. Do a search at
http://groups.google.com entering the game and graphics card model for
more suggestions.

Look for drivers and utilities at these sites:

http://www.guru3d.com/
http://www.reactorcritical.com/download.shtml
http://www.viaarena.com/?PageID=3&faq=7&Search=
http://www.voodoofiles.com/
http://www.ati.com/support/driver.html

See if there's a BIOS upgrade for your system. Look at the
manufacturer's site, Compaq, PB, etc., and also at the motherboard
manufacturer's site.