error message

[JoePAT]

I just did a factory reinstall on my compaq pc that uses win98se , when i try
to do a live chat my IE shut down when i get to the screen to make contact my
ie closes & gives me an error sysinfo.dll , & send error message to
microsoft, IE closes down. Note before I did the reinstall I was able to chat
with no problems,I was also told in enable activex controls in the security
section of IE properties which I did. I also uninstalled ie 6 & reinstalled
same with the same results. I also used orig IE that was installed with the
factory reinstall & got the same results. ANyone have any idea on how to
solve this problem? Thanks

 

[PA Bear [MS MVP]]

Try an overinstall of IE6 SP1.

First, close *everything* via CTRL+ALT+DEL except Windows Explorer (includes
your AV program, Scheduled Tasks, Screensaver, and going offline). Start >
Run > (type in) IE6Setup.exe > [OK]. Select Minimal - Custom; Select all
the parts you use (e.g., Outlook Express) but none that you didn't
originally download, and overinstall. Should take about 2 minutes. Reboot
the computer.

Now, with AV and all other running processes still closed, check in at
Windows Update for additional updates and patches you may need.

 

[JoePAT]

None of that info worked, so I uninstalled IE 6 & installed Mozilla & now I
can chat , thanks for the info.
--
JPAT

Try an overinstall of IE6 SP1.

First, close *everything* via CTRL+ALT+DEL except Windows Explorer (includes
your AV program, Scheduled Tasks, Screensaver, and going offline). Start >
Run > (type in) IE6Setup.exe > [OK]. Select Minimal - Custom; Select all
the parts you use (e.g., Outlook Express) but none that you didn't
originally download, and overinstall. Should take about 2 minutes. Reboot
the computer.

Now, with AV and all other running processes still closed, check in at
Windows Update for additional updates and patches you may need.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I just did a factory reinstall on my compaq pc that uses win98se , when i
try to do a live chat my IE shut down when i get to the screen to make
contact my ie closes & gives me an error sysinfo.dll , & send error
message
to microsoft, IE closes down. Note before I did the reinstall I was able
to
chat with no problems,I was also told in enable activex controls in the
security section of IE properties which I did. I also uninstalled ie 6 &
reinstalled same with the same results. I also used orig IE that was
installed with the factory reinstall & got the same results. ANyone have
any idea on how to solve this problem? Thanks

 

[PA Bear [MS MVP]]

You've probably got a funky Add-on running in IE.

None of that info worked, so I uninstalled IE 6 & installed Mozilla & now
I
can chat , thanks for the info.

Try an overinstall of IE6 SP1.

First, close *everything* via CTRL+ALT+DEL except Windows Explorer
(includes your AV program, Scheduled Tasks, Screensaver, and going
offline). Start > Run > (type in) IE6Setup.exe > [OK]. Select Minimal -
Custom; Select all the parts you use (e.g., Outlook Express) but none
that
you didn't originally download, and overinstall. Should take about 2
minutes. Reboot the computer.

Now, with AV and all other running processes still closed, check in at
Windows Update for additional updates and patches you may need.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I just did a factory reinstall on my compaq pc that uses win98se , when
i
try to do a live chat my IE shut down when i get to the screen to make
contact my ie closes & gives me an error sysinfo.dll , & send error
message
to microsoft, IE closes down. Note before I did the reinstall I was able
to
chat with no problems,I was also told in enable activex controls in the
security section of IE properties which I did. I also uninstalled ie 6 &
reinstalled same with the same results. I also used orig IE that was
installed with the factory reinstall & got the same results. ANyone have
any idea on how to solve this problem? Thanks

 

[JoePAT]

Not really I uninstalled ie 6 & then reinstalled with minimum as u suggested
& when I tried to chat using ie 6 i got the same error, So to chat I use
Mozilla fox fire & it works fine, even without diabling my CA firewall.
--
JPAT

You've probably got a funky Add-on running in IE.

None of that info worked, so I uninstalled IE 6 & installed Mozilla & now
I
can chat , thanks for the info.

Try an overinstall of IE6 SP1.

First, close *everything* via CTRL+ALT+DEL except Windows Explorer
(includes your AV program, Scheduled Tasks, Screensaver, and going
offline). Start > Run > (type in) IE6Setup.exe > [OK]. Select Minimal -
Custom; Select all the parts you use (e.g., Outlook Express) but none
that
you didn't originally download, and overinstall. Should take about 2
minutes. Reboot the computer.

Now, with AV and all other running processes still closed, check in at
Windows Update for additional updates and patches you may need.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


JoePAT wrote:
I just did a factory reinstall on my compaq pc that uses win98se , when
i
try to do a live chat my IE shut down when i get to the screen to make
contact my ie closes & gives me an error sysinfo.dll , & send error
message
to microsoft, IE closes down. Note before I did the reinstall I was able
to
chat with no problems,I was also told in enable activex controls in the
security section of IE properties which I did. I also uninstalled ie 6 &
reinstalled same with the same results. I also used orig IE that was
installed with the factory reinstall & got the same results. ANyone have
any idea on how to solve this problem? Thanks