Error Message

[Diane Walker]

I got this error message when I tried to remote desktop to the Windows 2000
server from a Windows XP. It says "the client could not establish a
connection to the remote computer. The most likely causes for this error
are:
1. Remote connections might not be enabled at the remote computer
2. The maximum number of connections was exceeded at the remote computer
3. A network error occurred while establishing the connection

I have tried to remove the Terminal Services through Add/Remove Windows
Components and reinstall it through Add/Remove Windows Components and still
got the same error message. Do you have any suggestions?

If I go to Services and right-click on Terminal Services, the "Start",
"Stop", "Pause", etc. are greyed out. Does it sound like a permission
problem? I logon as a local Administrator. Thanks.

Thanks.

 

[Vera Noest [MVP]]

The fact that you cannot stop or pause the Terminal Services
service is by design, so that's not part of your problem.
Documented here:

278657 - Terminal Services Cannot Be Manipulated
http://support.microsoft.com/?kbid=278657

Is there anything in the EventLog on the server?
Has it ever worked before?
How is your TS Licensing set up?
Is the server listening on port 3389 (check with "netstat -an")?
Have you checked in terminal Services Manager on the console of the
server if the listener has the status "down"?

I hope that this TS is not a production server, because after
uninstalling and re-installing TS, you will have to re-install all
applications as well.

252330 - Toggling Terminal Services to Application Server Mode May
Cause Programs Not to Work
http://support.microsoft.com/?kbid=252330
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

 

[Diane Walker]

Thanks.

The fact that you cannot stop or pause the Terminal Services
service is by design, so that's not part of your problem.
Documented here:

278657 - Terminal Services Cannot Be Manipulated
http://support.microsoft.com/?kbid=278657

Is there anything in the EventLog on the server?
Has it ever worked before?
How is your TS Licensing set up?
Is the server listening on port 3389 (check with "netstat -an")?
Have you checked in terminal Services Manager on the console of the
server if the listener has the status "down"?

I hope that this TS is not a production server, because after
uninstalling and re-installing TS, you will have to re-install all
applications as well.

252330 - Toggling Terminal Services to Application Server Mode May
Cause Programs Not to Work
http://support.microsoft.com/?kbid=252330
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___