error message

C

Curtis

When I turn on my computer I get an error message saying
that MSSvc.EXE has encountered an error and must close. I
send in the error report, but have not been able to
understand what the problem is or how to remedy it. Does
any one have any suggestions?
 
S

Shain Wray

Hello Curtis,

I have seen this due to corruption with the files associated with the
Google Toolbar, simply uninstalling the Google Toolbar and reinstalling it
resolved the issue. However, to narrow down where this is coming from,
please do the following as a test if you are not running the Google Toolbar
-

1. Go to Start/Run and type msconfig
2. In the System Configuration Tool on the General tab choose the
Selective Start up radio button.
3. Now uncheck the Load Startup Items option.
4. Click okay and reboot when asked.

If the problem is gone, we can narrow down what item is causing this by
running MSCONFIG again and clicking on the Startup tab.
You will want to go through a process of elmination of the items listed in
the Startup tab. You should be able to narrow it down to one item.
Once you have done this, try uninstalling and reinstalling the offending
application.

If the problem still occurs, please let me know and I will send further
instructions.

Best regards,
--
Shain Wray
Microsoft PSS Security Team

This posting is provided "AS IS" with no warranties and confers no rights.
Please reply to the newsgroup so that others may benefit. Thanks!
 

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