Error message installing Norton

[Karen]

I can't seem to load Norton Internet Security without
encountering the following:

Error 1722. There is a problem with this Window installer
package. A program run as part of the setup did not
finish as expected. Contact your package vendor.

Of course, I contacted Norton and while they were helpful
they haven't been able to resolve the problem. Their
last solution attempt was for me to reinstall Windows
Installer but I can't find a download for it for Windows
XP.

Any suggestions? Norton has loaded sucessfully on other
machines running XP so there is something about this one
computer...

 

[Richard O'Connell Jr.]

Hi Karen,

Try this it worked for a few people I know. Regards, - Rich

To unregister and reregister the MSI with Windows:

Click Start, and then click Run. The Run dialog box appears.

Type command.com and then press Enter. A DOS window appears.

Type cd \windows\system and then press Enter.



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Note: If you are using Windows NT, Windows 2000, or Windows XP, then type:
cd \winnt\system32

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Type msiexec /unregister and then press Enter.

Type msiexec /regserver and then press Enter.

Type exit and then press Enter. The DOS window closes.

Restart the computer.

Reinstall the Symantec software.