G
Guest
This is one of the solutions that you might want to try....
The basis of it is uninstalling using brute force, and I've tried this on 2
different accounts, and 2 different computers experiencing the same problem,
and both had been successful. The nature of this problem looks as if it lies
on the server, but somehow, this is not exactly what happens, and I don't
know why.
Try this if you are experiencing error 81000314, yet the service status is
OK, and you can sign in via Windows Messenger and www.e-messenger.net.
This problem existed since BETA 2, I didn't report it because I couldn't
reproduce the problem, and I don't know how exactly it happened, as it was my
sister's accunt on her computer.
Try this at your own risk (actually not much risk involved)
[My solution]
*This process should be started about 12 hours after this error is
encountered. I am suspecting that it was first a temporary server problem,
but then Live Messenger took it as a permanent problem, so you can't sign in
even though the service is now available.
First, uninstall Windows Live Messenger.
Then go to Messenger Support Space
(http://messenger-support.spaces.msn.com/) and refer to the article titled
"Steps to fix the sign-in error 80004005 for Windows Live Messenger"
submitted on July 12, and do as it says, if the folders mentioned are still
present.
Go to C:\Documents and Settings\%current user%\Application Data\Microsoft\ ,
backup the folder "MSN Messenger" (by renaming it or moving it to another
folder/location) to retain your avatars and emoticons and delete the original
folder if it is still present.
I also deleted the folder "C:\Documents and Settings\Hiew Khee Chun\Local
Settings\Application Data\Microsoft\Messenger"
Also delete "C:\Program Files\MSN Messenger" if it is still present.
Backup and delete "C:\Program Files\Common Files\Microsoft Shared\Windows
Live"
Here comes the tougher part:
Open Registry Editor (Run "regedit"). You might want to backup your registry
first before proceeding.
Find "MSN Messenger" and "MSNMessenger" and delete all the keys, values, and
data that contains the keywords, except for the one involving Audio Codec.
If the value or data contains the keywords, and you know that the whole
key(folder) is for MSN Messenger, then you may delete the whole key,
especially those keys with long random numbers.
If the key contains values of other applications, which should be obvious,
try to delete the value only.
Make sure the whole key "HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger",
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSNMessenger" are deleted, I suspect
that those are the culprits.
Also delete HKEY_USERS\%some numbers%\Software\Microsoft\MSNMessenger when
you find it.
Restart computer, then reinstall messenger, and copy back the backed up files.
N.B. Most of the steps might be redundant, I don't know which is the key to
it, but I didn't want to waste my time on trial n error for each step. Please
inform me if anyone tried to workout on this.
The basis of it is uninstalling using brute force, and I've tried this on 2
different accounts, and 2 different computers experiencing the same problem,
and both had been successful. The nature of this problem looks as if it lies
on the server, but somehow, this is not exactly what happens, and I don't
know why.
Try this if you are experiencing error 81000314, yet the service status is
OK, and you can sign in via Windows Messenger and www.e-messenger.net.
This problem existed since BETA 2, I didn't report it because I couldn't
reproduce the problem, and I don't know how exactly it happened, as it was my
sister's accunt on her computer.
Try this at your own risk (actually not much risk involved)
[My solution]
*This process should be started about 12 hours after this error is
encountered. I am suspecting that it was first a temporary server problem,
but then Live Messenger took it as a permanent problem, so you can't sign in
even though the service is now available.
First, uninstall Windows Live Messenger.
Then go to Messenger Support Space
(http://messenger-support.spaces.msn.com/) and refer to the article titled
"Steps to fix the sign-in error 80004005 for Windows Live Messenger"
submitted on July 12, and do as it says, if the folders mentioned are still
present.
Go to C:\Documents and Settings\%current user%\Application Data\Microsoft\ ,
backup the folder "MSN Messenger" (by renaming it or moving it to another
folder/location) to retain your avatars and emoticons and delete the original
folder if it is still present.
I also deleted the folder "C:\Documents and Settings\Hiew Khee Chun\Local
Settings\Application Data\Microsoft\Messenger"
Also delete "C:\Program Files\MSN Messenger" if it is still present.
Backup and delete "C:\Program Files\Common Files\Microsoft Shared\Windows
Live"
Here comes the tougher part:
Open Registry Editor (Run "regedit"). You might want to backup your registry
first before proceeding.
Find "MSN Messenger" and "MSNMessenger" and delete all the keys, values, and
data that contains the keywords, except for the one involving Audio Codec.
If the value or data contains the keywords, and you know that the whole
key(folder) is for MSN Messenger, then you may delete the whole key,
especially those keys with long random numbers.
If the key contains values of other applications, which should be obvious,
try to delete the value only.
Make sure the whole key "HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger",
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSNMessenger" are deleted, I suspect
that those are the culprits.
Also delete HKEY_USERS\%some numbers%\Software\Microsoft\MSNMessenger when
you find it.
Restart computer, then reinstall messenger, and copy back the backed up files.
N.B. Most of the steps might be redundant, I don't know which is the key to
it, but I didn't want to waste my time on trial n error for each step. Please
inform me if anyone tried to workout on this.