Error 80004005: Cannot create video capture filter


K

Klaus Kuwert

Hi,
just bought a USB webcam for Skype. But when i hook it up to the USB my
system windows XP does not recognize the camera. I have installed the
current drivers from the website but is still does not work. When i try
running the webcam software I get the error "Error 80004005: Cannot creat
video caputre filter". Does anybody have an idea what could be messed up and
causing this. Would be thankful for any help.

regards,

Klaus
 
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P

Philip Andrews

Hi Klaus,

Klaus Kuwert said:
Hi,
just bought a USB webcam for Skype. But when i hook it up to the USB my
system windows XP does not recognize the camera. I have installed the
current drivers from the website but is still does not work. When i try
running the webcam software I get the error "Error 80004005: Cannot creat
video caputre filter". Does anybody have an idea what could be messed up
and causing this. Would be thankful for any help.

Which model of webcam do you have, and is there a website reference
(link) for it that you can send to this forum? XP's inability to see the
camera doesn't sound too hopeful ... are there any warnings showing in
Device Manager, that might indicate some sort of problem in USB driver-land?
Can you insert a memory stick (which is a USB device) into a USB port and
get a response from your machine? Let me know these things, please - the
problem may not necessarily lie with your webcam.

Regards,

Philip
 
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Philip Andrews

Hello Klaus,

I searched on the WB-1200p from the link that you sent me and got this -
http://www.trust.com/products/product_detail.aspx?item=13405&section=drivers
- link. Before you do anything else, I suggest that you look very carefully
at the list of drivers, and make absolutely sure that the one you applied to
install the WB-1200p was the appropriate one for that unit. If it wasn't, or
if there's any doubt, get the most likely-looking driver from that list and
install it before going any further.

I can't tell from the online documentation etc whether the unit is
supposed to be Plug'n'Play - i.e. whether Windows XP would natively
recognise that it's being connected to new hardware, when you plug the
device into a spare USB port for the first time - but I'd be most surprised
to find that it isn't. Have you tried the webcam on another PC or laptop?
That might give you a clue - if it works elsewhere, your own PC is faulty -
if it doesn't work elsewhere, the unit itself is suspect.

My best guess at the moment is that the unit probably *is* defective,
and should be returned for replacement. In order to save yourself further
trouble, though, before taking or sending it back to wherever you bought it
from when you aren't absolutely sure that it's broken, I suggest that you
should contact the Trust Helpdesk on this
http://www.trust.com/support/contact.aspx?item=13405 link, and ask them (a)
'is this unit Plug'n'Play?', and (b) 'what does Error 80004005 mean when I
try to run the Webcam after installing <whichever driver you selected>?'
That should get you a helpful response from Trust - you might also like to
ask the Helpdesk for a link to the correct driver while you're about it, so
that you can get the thing going without any more delay.

Good luck with that - do me a favour and post what you find out, and
then we'll all learn something new :blush:)

Cheers,

Philip
 

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