Error 1402

[Guest]

While re-installing applications from the CD containing "Windows XP
Dell-Installed Applications", "Dell Support 2.1 Rev A03" I get this error;

Error 1402:Could not open key:
HKEY_LOCAL_MACHINE\Software\Dell\Support\2.0\Modules.
Verify that you have sufficient access to that key, or contact your support
personnel.

Well, I am able to open the key and see;
Value Name = TS
Value Data = 1111111A

I can change the "A" to a "B" and do not get an error, so I gues I have
sufficient access, right?

Am running XP Pro SP2 and all updates are current.
BTW, I tried to install this earlier today and the installer informed me I
had to FIRST install .Net framework, so I did, then ran the install and got
this error message.

Any suggestions? I searched MS and Dell KB's and find no specific help, just
very general things that either don't relate to XP, or not to the specific
problem.

TIA

 

[Rick \Nutcase\ Rogers]

Hi,

Right click the key and select permissions, it is in here that you will have
to make sure that your account has sufficient privileges.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

Rick,

in applying the permissions I began by taking ownership away from
'administrator' in the 'modules' key. That alon did not work, so I moved to
the 'dell' key and came down the chain applying full permissions to myself on
each key. I did not do each one at a time and test it so I am not sure which
key was the right one, however, I did succeed in the install as a result of
the change in ownership and permissions.

The information I had not gleaned from other posts that spoke of
permissions, was the secret you revealed to me.

I had right-clicked on the strings and data an values, these reveal nothing
aobut permissions. I did not realize until your post that I had to
right-click on the keys themselves. Thanks you very much for your help.

On a scale of 1 to 10, your reply rates an...uhhh..15!

Thanks again,

DavidR

 

[Rick \Nutcase\ Rogers]

You're most welcome, David.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org