DeeTour said:
I cannot open the adobe reader 9.2 my Windows XP system. When I
attempt repair or uninstall it I get this 1402 error message and
HKEY_LOCAL_MACHINE\Software|Microsoft|Windows|CurrentVersion\Run\OptionalComponents\MSFS
Could not open key ... and something about not having
administrative permission.
I cannot locate the file and do not have a clue how to give myself
adminstrative permission. I'm already logged in as such.
Please be very specific about what edition, version and architecture of
Windows XP you have:
You can obtain and supply the edition and version information:
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying.
What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.
How to determine whether a computer is running a 32-bit version or
64-bit version of the Windows operating system
http://support.microsoft.com/kb/827218
After supplying that - do the following:
Reboot and logon as administrative user.
Ignore the title and follow the sub-section under
"Advanced Troubleshooting" titled,
"Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
** Ignore the last step (6) - you should have SP3 - but I see no need to
fix that *now* if you do not.
You will likely see errors pass by if you watching, even count up. No
worries *at this time*.
Reboot and logon as administrative user.
Download, install, run, update and perform a full scan with the following
(freeware version):
SuperAntiSpyware
http://www.superantispyware.com/
Reboot and logon as administrative user.
Download, install, run, update and perform a full scan with the following
(freeware version):
MalwareBytes
http://www.malwarebytes.com/
Reboot and logon as administrative user.
Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
Reboot and logon as administrative user.
Try to remove Adobe Reader 9.2 again.
